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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Went to get my sister's S23 Ultra to get her screen replaced (after my dog bit it) and the timing it took to get it done was fast, too! Stephanie was a great help and made us feel comfortable and very satisfied with the service!
I pay for insurance through Verizon and have the best and most expensive plan available. I use my cellphone for work so it is very important. So, when my phone got stolen I thought I would be covered. Unfortunately, I was charged a $250 copay for the replacement. The delivery time was 1-2 business days but I lost it on Friday night, so went the entire weekend without a phone. On Monday, I could finally track the shipment and it was estimated delivery from 9am-7pm. I waited around all day and had to miss work only for it to arrive at 7:30 and miss it to repeat the process the next day with no option to edit the delivery drop off. You think there would be a better window for delivery! After finally receiving my phone, I could not connect it to cell service and every instruction they provided was asking me to call customer support or use my old phone. Hello! I filed a claim for a stolen phone.
I ended up having to go into a Verizon store the next day to have it connected. (wish there was an option to just go pick up a new phone from there in the first place)
I've used this insurer before a few years back and was able to have next day delivery with a technician to assist in set up.
For what I pay every month, that is the service I'd expect. Seems like they have majorly downgraded services and I will be looking into other options for my phone insurance.
Overall infuriating process and would not recommend to anyone
Hi Eve, we are sincerely sorry to hear about this experience. We hear and understand your concerns and want to ensure you are taken care of. Your device does come with a 12 month limited warranty, so if you are experiencing any additional matters, please feel free to contact us directly. We are here to help. Also, feel free to reach out if you need any other support that we can offer. -Ari
Had issues with the battery on my older i phone… placed a claim for replacing battery and they gave me a super deal on a new iPhone 15 plus! Grabbed the deal and am very happy with Asurions handling of my issue!- thank you so much!
Setting up the claim online was easy, went to their repair store. Showed them the claim number, left my phone and came back an hour and a half later to a fixed phone. Great service.
I almost cried when my phone screen cracked. I do so much on there, from appointments to interviews, grocery orders, baby item orders. My phone is an essential lifeline for my family & I. So to have the repair process be just a few clicks and then a couple hours for the actual repair, it was amazing! I'm so happy I chose Asurion for my coverage.
Patrese was knowledgeable, friendly, and efficient while repairing my device. She provided excellent customer service and went above and beyond to ensure my device was up to my standard and operating smoothly. The best asurion representative ever!
UBreakIFix in North Little Rock who's partnered with Asurion was extremely helpful and got me back and running in no time, even changed my battery for free! Definitely recommend! They did a great job in my wife's phone a few months ago as well!
I had an Amazing experience with replacing a shattered screen on my iphone. I filed a clam online with Asurion, they provided a location and in less than an hour my screen was replaced. The staff at Ubreakifix on Merritt island were
Professional and informative. I will recommend this location to anyone I speak with. Thanks Asurion and Ubreakifix!
Your services was fantastic. I didn't even realize I had such a good insurance on my product. The services were totally professional thank you so much for resolving my problem.
Chuck came to the middle of nowhere with consistent communication and professionalism and I couldn't be happier with him as a tech or asurion for the service
I loved my technician he was great. He was friendly and funny.
Excellent service tech went above and beyond my expectations, will definitely recommend to all others.
Ivan was great. He called me throughout the week trying to help me with my phone's firmware so the repair could be completed. He went above and beyond what was required in his position. Much appreciated.
The representative came to my home introduced himself, explained the process and repaired my phone in a timely manner. He was extremely efficient and professional. I appreciate his expertise on fixing my phone.
Beautifully done, had not expected to turn out as did, $147 00 for my new phone. The insurance I had not used since 2020 and didn't expect this type of news and customer service. Handshake to the representative from Katy TX.
Had replaced phone the Next Day needed my Phone repaired or Replaced Customer service was very responsive an ab k e to Resolve my issue directly. Polite an understanding Customer service Representative thanks
Waldemar did an amazing job. It couldn't have been any easier than it was to get my phone fixed!
My phone screen was damaged and needed repair. I went through the claim process with my cell carrier and everything worked out perfectly. Great customer service 👏 I'm very happy to have the device protection and when purchasing expensive phones, I highly recommend having the insurance.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Carol. We are definitely sorry to hear about the issues with your replacement. Please check your inbox and we will assist directly. -Rue