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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Asurion provided excellent & prompt service. I was very glad I had Asurion device protection.
Knowledgeable compassionate and simple. Worked with my schedule and easy to set up. Kept me informed on when they would arrive and the progress
The, experience was easy and fast they did a great job on fixing my device 👍🏻 I wouldn't gone anywhere else. Great customer service 👏🏼
Great experience, I was in and out. Gentleman that help was very knowledgeable, ask me a few question and left my phone. Within 2 hours my phone was ready.
I love this insurance plan. Every time I need it they have my back quickly.
I call at night and they are there first thing in the morning. I wouldn't cancel it.
The service was great! I was very impressed with the screen replacement and the speed of the installation. I would recommend asurion to anyone I know.
My tech was so extremely patient. He waited for my son to arrive home when he didn't have to. Fixed the screen super fast and phone is back to 100%!
Kyle-the technician was amazing! The fix was about 10 minutes snd he was super kind. The whole experience was great!
Submitted a claim 9 weeks ago and have had zero reply/status or service. They take the money then drag their feet or ignore completely
Lost a phone, stop by the closest store so I could call or have them help me get the process started.
Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Hello, Rachel. We are sincerely sorry to hear about your experience. We have captured your feedback. We are glad to hear you are back up and running. Please let us know if you need assistance with your replacement. -Rue
I forgot his name but he was so helpful and friendly. He was a great service advisor
Thanks to Ms Ceea and her Manager for going beyond. A technician decided he didn't want to do in job 15 minutes in. This team over the phone handled we the upmost to my standards. Thank you
I don't usually bank on insurance companies to fulfill their obligations with out customer scrutiny and questions. Assurion heard the issue and replaced it with in 48. From a city on the east or west coast (I forget) to south texas! Fast.
Had my new phone just over a year when it completely quit working. Of course out of warranty for just 4 months and AT&T is telling me I'll need to purchase a new phone, nothing they can help me with, however can try Asurion as they can replace your phone for a reasonable price.
Get to them find out that the phone is indeed toast and speaking with someone on phone and seeing that the phone was just over a year, didn't make me buy a new phone which I'm so very thankful for.
Thank you 😊
The technician was quick and up front and honest and easy to deal with on a Sunday, I'd be amazed if you could go anywhere else and get as good of customer service on a Sunday as this particular establishment
You guys worked like magic. Super fast shipping and delivery. You guys are awesome. I couldn't ask for more. Thankyou
Was done 3 days early due to technician knowledge of these rural areas and simple communication from him 👍🏻. Replaced screen in ~20 minutes
At first I was very nervous to leave my phone and the stress that something could go wrong during the fix. The representative was so nice. She went over the process very clearly, and I understand what was going to be done. Overall drop-off and pick-up on my device went smoothly, and I will recommend this coverage with other friends and family.
My experience was amazing! I had to reschedule my appointment, and they were able to fit me in their schedule. The tech that assisted me was Eloy, can't describe how helpful and patient he is! He explained to me the process and would follow up with me when he was almost done. I noticed he went out of his way for his customers, he did it for me and I noticed him doing it for someone else too. Thank you Eloy you're the best!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Bob. We are definitely sorry to hear about the delay. Please be on the lookout in your inbox to assist. -Rue