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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I used Asurion phone protection when my son dropped his phone, and I was really impressed with the service. They had a replacement phone at my door the very next day. It was quick and hassle-free. Fantastic service!
Asurion definitely makes this process quick and very smooth!
Asurion representative texted first thing in the am to confirm. Was responsive to later questions I had in the morning. He arrived at my office during the range given. Took my phone and handed it back a little while later looking brand new. Pleasant attitude, perfect experience!
I usually dread making calls for support as not all places have good service. These people were great. They were able to resolve my problem without me having to jump through hoops. Very happy
The rep was so helpful! I was feeling helpless after leaving the Apple Store since they offered no solution. The rep at Asurion knew exactly what to do and the turn over time was exceptionally fast.
Fue súper rápido y fácil no me tomo mas de 10 minutos hacer el reporte, y 1 hora para la reparación excelente servicios eficaz
My phone ink busted inside couldn't see anything so we done an insurance claim and yall was quick about thank you so much
I swear the level of service i received was unbelievable I almost thought I was dreaming I've delt with insurance programs before and needless to say it's like pulling teeth... assurion you got it right definitely will keep my coverage.
Finally decided to get my cracked screen fixed. Went in, dropped it off, and it was fixed within 30 minutes. Billing went through AT&T allowing me to be in and out very quickly. First time doing it so I was very impressed.
These guys knew what they were doing and how to explain all the details with knowledge and experience. Thank you and I appreciate the service.
I called in and made an appointment to go into a service center and they completed my screen service within an hour and phone like new
Fast and on time service.
The repair technician arrived on time and completed the repair in 25 minutes. It was excellent.
The good fast and they were very professional. I will definitely use them again in the future.
I was able to secure an appointment the next day online very easily.
I was given an arrival time window, the tech was running behind, window was 9am-11am, they arrived at 240 pm but they texted twice that morning to update me.
Within 15 minutes the tech was able to repair the phone that had been accidently dropped on concrete steps. I really was not expecting this to be an easy fix especially since the lower half of the screen was grey and I was unable to unlock the phone.
I recommend Asurion, while its costly-I think it is worth it.
Just need a better way to get to business accounts transferring and disconnecting is a nightmare the last to that helped us were great and very personable
Wow, these guys work fast. I called about my granddaughters broken IPad last week and had a new IPad at my door the next day. Thanks for the great response.
I was extremely stressed due to dropping my phone and cracking the screen which left me unable to use my phone. After making the claim online I was unsure what the process was going to be the next day. However once I got to the AT&T store. My stress quickly subsided after speaking with Ye. She addressed all of my concerns and got me back up and running within 30 minutes! Her politeness and reassurance that she would get me taken care of quickly and efficiently was a huge relief, and I cannot thank her enough! I truly hope that Asurion has a bonus program based off of performance and producing happy customers because she hands down deserves it!
He came out to my place and had it fixed in less than an hour. Super nice guy.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members