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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Was easy and quick replacement the next day. Just glad we had insurance to recover the lost of new phone. It's was cheaper then the repair cost. This was our first claim.
I accidentally went swimming in our pool with my phone in my pocket and of course, when I got it out, it was no longer working… Getting my new phone was amazingly easy I went to my AT&T dealer and they took care of everything from there, my new phone was shipped to me within days… And returning my non-working phone was just as easy a one stop at my local Staples to send it… They provided me with the label in the box and everything I needed to do that…
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Always the best experience with this company. Hard to set expectations when they already do the most. Maybe add free stickers when you send replacement phones. 🤷
Amazing people nice customer service and fix my phone very faster
My iPhone broke and because it was an emergency, I took it to a mall repair shop. Big mistake as they did not use the correct parts and my phone would not work properly. I would've saved myself heartache and money if I had just contacted Asurion first. The process was so quick, they came on a Saturday and the technician quickly and efficiently fixed my phone. It works perfect now.
I came into the store after my phone fell and cracked thinking I would have to pay off my device and upgrade. Nick was professional and addressed my concerns. I was able to get my screen repaired for free and now it looks new again. Great customer service and timely repair.
Daughter's screen to her phone got damaged during the hurricane. I desperately need to be able to contact my daughter so it's important! They came all the way from Greenville to Clemson to my home address and had it fixed within 30mins! So polite and so timely! So nice to have something go right while our community deals with the clean up of Hurricane Helen!
I had no issues setting up my appointment with the staff and the Tech that made the repairs was real polite and informative, great job!
Made an appointment pretty quickly online. When I arrived to the store the lady who help us was very nice and had it done in a good time.
Ethan is AMAZING. I was so confused with the claim procedure (not so great advice from ATT) and he explained everything well. He serviced both phones in my family is as timely a manner as possible. TONS of foot traffic at this store and lots of questions-Ethan remained ever pleasant and never lost his patience.
We have had the experience of working with Asurion for a number of years and never have we been disappointed in the services they have provided. If you need insurance for your phone Asurion is the way to go and you never know when you might need it.
The technician was very professional and knowledgeable about the job.
I Lost my IPhone in Puerto Rico white on Vacation and what a relieve now tha you have Asurion coverage, o received my phone with 3 Days, thank you for your quick response and getting my phone on time.
Phone not charging with cable. But charging wireless.
I had few phones that was stolen or broken and they helped me in one day so simple and easy
The broken screen got fixed and my phone is working like new from factory excellent job they did
Dropped my phone and cracked the screen I called my insurance company. They told me there was an Asurion not far from me took the phone in expecting for them to tell me I had to wait 2 weeks for the part to come in but to my disbelief they had it in stock. I was fixed and out the door within two hours amazing service Dell the store associate was wonderful. He explained the process to me in detail made sure I knew everything and understood the policy terms and conditions. My phone was fixed faster than what they told me...I will forever be a customer.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members