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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Took in my devise thinking I was going to have to pay a fortune and have to wait at least a week; but instead It was fixed and out in less than three hours and I didn't pay a cent. Great service!
It was easy to file a claim and get questions answered. I went by the AT&T store and was shown what I needed to do. I started the claim and then had to wait until I got the broken phone into my hands to complete the claim. All very easy to do. I had questions I needed answered due to my phone being too broken to use in the setup of the replacement phone or wipe of information. Tech support was easy to get in contact with. The tech explained and answered all my questions to my satisfaction.
The experience was outstanding. The staff was knowledgeable
Even though they appeared very busy with lots of customers in and out, my phone was fixed and looked great within a reasonable amount of time. The process was simple, and they answered all of my questions thoroughly and patiently.
I broke my iPad on a Saturday, I called AT&T and they directed me to the website to file a claim. It took approximately 2 minutes if that and my new iPad arrived MONDAY morning! I'm extremely pleased with the entire process and would recommend to anyone!
Had to file a claim on a phone for cracked screen and line glowing going straight up the screen. Was so easy to file it through the app, it told me my delivery date was 2 business days. This was on a Friday after 4pm, our phone was delivered Saturday by 5pm. From another state to mine that quick was awesome service. Thank you.
I accidentally cracked the front screen of my IPhone and they fixed it perfectly. The process of dropping off my phone and picking it up was very easy. Everyone who works there was extremely helpful and kind. My phone was returned back to me on time and good as new. Very happy with my new screen.
They are extremely fast and offer great service, I dropped off my phone and I picked it up next day, all day they call me to give me updates about my phone, and the product was amazing!
Subject: Great Customer Service Experience
Claim ID# **************
I recently worked with a customer service representative at Asurion to resolve an issue with my Apple Watch. I was very happy with the help I got.
Right from the start, the representative was dedicated to solving my problem. They listened to me carefully and were patient. Even when it took time to find the right solution, the representative was always supportive and attentive, which made me feel valued.
I was impressed by the representative's knowledge. They explained everything clearly and guided me through each step, answering all my questions along the way. Their professionalism and friendly approach improved the experience and eased my frustration.
Ultimately, my Apple Watch issue was sorted out, and I'm very grateful for the excellent service from the Asurion team. This experience has strengthened my confidence in Asurion's dedication to customer satisfaction. Thank you for your outstanding support!
Easy, convenient, and quick! The staff was friendly and knowledgeable!
From the time I submitted my claim to receiving my replacements, the entire process was smooth and easy. The representatives made sure I understood the process, they explained everything to me including the deductible fees etc. I received emails regarding my shipment and updates about my claim. Asurion is hands down, THE BEST! You will not be disappointed. Thanks Asurion for making this process easy! Keep up the great work!
My advisor was awesome. She was excellent...She was focused on my concerns and wanted me know I had nothing to worry about.
I'm very pleased with asurion I lost my device and it replaced right away
Put the claim thru online and got help right away! Pick a address of a ubreakifix and it fix it right away!
Very professional staff, everyone was polite and willing to resolve my problem.
Guys did an awesome job and it was free that was amazing and thank you
The process was very easy. The phone was delivered the next day after the claim.
Everything was perfect and very easy. The service tech was extremely polite,knowledgeable,professional,and very quick and efficient.
They are knowledgeable on what the insurance covers so they were able to fix more than what I thought would be repaired. I was surprised when I picked up my phone. It looks as good as new!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members