On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very polite
Helpful
She also offered me the protection plan
Very knowledgeable
Very patience, answered every question in a manner able way
I did not receive a rush moment from the rep
Tudo feito perfeitamente,o trabalho eo atendimento muito bom
I had to schedule an appt last minute to get my iphone screen fixed and they accommodate me. The gentleman was awesome and amazing and took great care of me! These guys are the best 💯
I had a fantastic experience with Bryan, the technician who replaced my screen. This was my first claim, and I was initially feeling intimidated, but Bryan made the entire process smooth and stress-free. He called in advance to set expectations and answered all of my questions, making me feel comfortable from the start. The service went perfectly, and I couldn't be more satisfied. Thank you, Bryan, for making it as easy as it could be!
You know the problem we are having.i have nothing against the insurance but it just seems like the problem lie within the phones.
Had my husband go there to have his Samsung Fold screen fixed, gentlemen was great! Fixed it same day. Great customer service! Highly recommend and would definitely use again.
I had an excellent experience at UBreakiFix. My phone was fixed within three hours. I did not expect this. I thought I would be without a phone for a day or two. The technician was knowledgeable and very friendly. I was very satisfied with my service.
Me quedé muy satisfecho con el servicio brindado
Muy atentos
Muy rápidos
Muy profesionales
Phone screen was replaced. Great job with that. Now my 12mp camera does not zoom in anymore. Was working correctly before phone repair.
My repair tech Kara was AMAZING! I would highly recommend her and this company to do any and all repair work needed!
The technician that came to my house was super nice and fix my phone.
He explained some of the warranties that I would not have since he had to fix it. He he was quick and took care of all my issues.
Mostly good experience, except I was being contacted on my phone that wasn't in my possession and while I was at work. Issue was resolved after a couple of days.
My Flip Samsung phone touchpad started going bad, and within a few days, I could not use the phone for everything I did in a day. After one visit to the ATT store, and with insurance, my new device was delivered the NEXT DAY. Setting it up was very easy and it is working wonderfully. I had no loss of work days or data.
I never knew that having the insurance with Asurion would ever be needed! But, this experience was so valuable and easy! From the beginning to end when the Technician came To MY HOUSE and fixed my phone!
I was able to make my claim in just a few clicks. Service was clear, fast and very easy to do. I love that there's an option for repairing where you are. I didn't have to find time to get my phone fixed because it was fixed while I was at work. :)
Fast and easy without any hassle whatsoever when they replaced the screen on my samsung phone I highly recommend.
They were excellent and very helpful and very fast and sufficient
My guy at Asurion Beavercreek is great. That was my second time dealing with him and he is great at his job.
He was very professional greeted me told me his name knew exactly what to do. Told me how long it's going to take. He got in got out. Hey my phone and went on his way to the next customer. Very very pleased
Technician was very prompt,efficient and professional. Extremely prompt on fixing my phone.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel. We are sincerely sorry to hear about your zoom not working correctly. We are more than happy to assist as there is a warranty with your repair. We will message you directly. -Rue