Assurance WirelessReviews 792

I signed up for unlimited talk text and data at first. The lady signed me up wrong on purpose and then they cut my service randomly. I called and they told me I had to wait seven days for my unlimited talk to arrive. They said I need to pay for minutes in the meantime in order to use my phone. It sounds suspicious because it is suspicious.SCAM SCAM. This service is unreliable and not a lifeline. How can you call it a lifeline if your phone service randomly goes out. False advertising.

I AM ON MY 3RD PHONE IN ONE YEAR BECAUSE OF FAULTY EQUIPMENT, PHONES THAT BREAKDOWN AND UPDATES THAT RUIN THE PHONE. CUSTOMER SERVICE WILL NOT REPLACE THEIR CHEAPLY MADE IN CHINA PHONES UNLESS YOU PAY FOR A NEW PHONE AND SHIPPING COSTS AMOUNTING TO OVER A HUNDRED DOLLARS AND THATS IF YOUR ON THE FREE GOVERNMENT PHONE PROGRAM. TAKE MY ADVICE DO NOT DO BUSINESS WITH THIS TERRIBLE, CHEAP PRODUCT OF A PHONE COMPANY... LISTEN TO ALL THE BAD REVIEWS BECAUSE THEY ARE TRUE.

I have a very bad experience with this company, they humiliating us just because they provide us with a very bad quality cell phones, also the representatives whom we talked to, are very good liars, they gave us false promises that they will send us the phone after we paid the money they asked & the device was stopped working within 3 months, in spite of that we paid, and received the worst device we ever seen, also it was dead after few months, and since two months we are waiting for the other new one which they said we'll receive it within 5 days, but in vain. Now they asked again for more money or they will not send us the device after 2 months waiting. Is it a company to help the poor people, or a company to get money from them? I am leaving this bad company, and I'm sorry to myself that I didn't do that from the beginning

I am enrolled but to get unlimited I had to call was told no problem,and a month later I still don't have unlimited.They lie to you.After 5 phone calls I am starting to realize that the agents you speak with in another country are asking for 10$-5$ extra for what is supposed to be free.DO NOT GIVE THEM MONEY,this is not only crooked but ilegal!If this has happened to you report them to
Federal Communication Commission's Consumer Complaint Center.
They are profiting off of the poor for personal gain.

It's scam scam scam don't purchase from them scam scam scam scam scam scam scam scam scam scam scam

They liesd to me about upgrading my phone they want help me and this is not right for low income people

Received 2 phones with the exact same issue and was told my mother would have to return the phones before they could send her another one. Even though she is in a nursing home and would be without a phone until they get her old one, remove it from her account, send her a new phone. Only up to 2 weeks. I do not recommend this company to any senior citizens that are in a nursing home. This company will leave you stranded for only up to 2 weeks. Sad

Received a letter from assurance wireless stating that ACP guidelines has changed ask me for $5 to upgrade her service back to Premium and unlimited. Then charge the extra $5.98 a car without permission and did not upgrade the service actually downgraded the service told her that the money she paid was for 2 GB of hotspot which was a complete lie and misrepresentation. Then they told her that she could get a iPhone and only $47 would be charged to the card first my wife tried to use her card and it was declined even though the $47 is on the card then my wife asked me for my card I tried to do the same thing and it was declined. I normally use cash app I normally use cash apps and only have one cash at what I want to come off just for scamming $#*! people like them. They tried to build my card $321 two times. And my wife card the same thing then we both got charges from grab of $$9.77 and 89 cent was trying to be deducted. Had to cancel my card and before I can cancel my card they tried to deduct more money. When she tried to call customer service they avoided all the illegal charges that they was trying to do and explanation and tried to explain what the $10 was for but they put a $5 charge on my wife card at 5.99 there was a $10 charge deducted from my wife account and got nothing for it. They are scam and I'm really appalled at this service.

I got a free phone good right no wrong I had for at least a year or two and my data connection keeps going out I can't connect to WiFi I dont remember password and the password was on my previous modem I had AT&T hooray.
I continue to have problems with the phone I have tried to fix it I have twice bit this time don't think it will happen I might have to get a new phone from a different company.

The customer service is literally in a different dimension of Twilight zone and one flew over the cuckoos nest. You are speaking to people in India who literally don't speak proper English for US customers.Every representative you get tells you something different and they are horrible to deal with. This is literally the worst company I have ever encountered.

This company iSUCKS. THEY SHOULD BE SHUT DOWN. I filled an application out on their website they told me they didn't have it then I filled out an application over the phone and 4 days later I called to check on it and they told me they didn't have it then they tell me my phone shipped but in reality they still couldn't find my application. Do not go through this company you will waste your time. One star rating because it made me otherwise I would have chose nothing.

Assurance insruance is the worse service, worse product ever.
I plan to change from the big V

Please log into your damage phone so we can help you

Pathetic

Mark - Ojai

I have had a cell phone for 20+ years! Customer Service is the worse I have ever experienced. They Lie Lie Lie to you regarding any issue you call to resolve.

They have no power to help with any issues, they say over and over again that your issue will be resolved, and it never gets resolved.

If you have any choice, avoid this company totally.

The customer service at Assurance Wireless is an absolute joke. They outsource their support so on top of a language barrier, they hire inept employees who just hang up on you if you don't ask a scripted question. And then they try to handle your concerns, they'll tell you things that are untrue like "your phone is on the way" but then say that a phone was never shipped (this happened to me TWICE by the way).

I have had like 5 or 6 assurance wireless phones and all have completely stopped working within a matter of a few months, 6 months max. I truly believe they are made to get people to put in vital personal information and then crap out. They always run extremely slow and glitchy while they do still "work". In the past there was an issue of malware being installed. I think it's still happening, since they are always so slow.

My experience:
SMALL phone but works well.
Friendly customer service that answers quickly but will quickly Lie to you.

After being with assurance wireless for many years and having purchased a better phone so that it was a decent service... A few months after I purchased the Samsung. Insurance wireless teamed up with T-Mobile. And sent a joke of a phone. So I was out $170 I spent on the Samsung. Insurance wireless will not honor any phone that they do not send. I have made many attempts to try to resolve this issue and have been told they would send an upgraded phone. Only to receive letters stating that my phone would be arriving in days. Never has one arrived. After three notifications of such.
The phone they give you is a joke, unless all you want to do is make phone calls. Even text come in an hour or two late at times. Trying to talk to anyone about these issues through 611 turns into being a joke also.
I have finally decided to end my 3-year relationship with assurance wireless for my own sanity.
Hopefully I'll find a company where I can purchase a decent phone.

Received my phone in the mail and was notified I was no longer approved because they messed up on their end. Of course it's my fault, rude people they love to hang up on you. Very Very poor service week later still no service.