Assurance WirelessReviews 792

Assurance Wireless are horrible with there customer service! They quoted me 2 different prices. First was $5. Was about to process and called dropped. Called back and said it would be $25! Due to there government policies and guidelines. Bullcrap! My first phone they sent me was faulty. Not my fault, internal tech issues they said. So they sent me another phone and charged me $5 shipping fee. They are out to get people. In there eyes, I guess the customer isn't always right! Worse service ihave ever had.

I have had to file complaints with the BBB more than once, Attorney General and FCC. They like to lie. And are EXTREMELY illiterate when it comes to understanding anything. They committed fraud by giving me two separate numbers and I enrolled two separate times. Yet claimed Lifeline still needed to approve me, when they already had. Pretending I was using my benefit when I never was able to. They never sent a phone. And refused to let me leave when I asked to de-enroll to go to another carrier. They are the absolute worst carrier in existence. And yes, why is an American service via a phone carrier's call center over seas? That makes no sense.

All I want is a phone that works... I've had assurance wireless before they sent two phones both quit within days of getting them. They refused to honor there warranty either time they refused to put me on with there supervisor they tried twice to get me to give them my debit card info which I refused to do. Then they blocked me from going to another company while charging my insurance as if I have a working phone. For a month i had no phone even though I'm in the worst health of my life ect. I went to safelink which is ok but there phone started acting up like all free phones do. I wanted to ask the safelink tent about there phone replacement or upgrade but I went to what said access wireless instead. I left out where I was in the worst health of my life chest pains and overheating ect. Anyway I look after its too late and I see virgin on there tent, assurance virgin sprint are all the same. I don't want there service i just want a phone that works. I have horrible problems with my health mental health too because of various reasons ie infections that are anti biotic resistant ect.

This is our government giving us these free phone's. God forbid you ever have to try to use it in an emergency. If you can get it fully charged it will freeze or bombard you with ads. It never charges enough because the charger port is bad to begin with. Service is terrible. Doesn't ring through and can't call out most of the time. This phone is supposed to be for people that can't afford a cell. Guess us poor people are screwed. Can't even make a simple call or text when you need to. Like I said in the beginning, God forbid you need it in an emergency, you'll DIE. In these times most of all, I can't even communicate with my loved ones. Thanks to the government phone... assurance wireless...

TheWORST EVER PHONE AND SERVICE! USE ANY OTHER PROVIDDER BESIDES ASSURANCE WIRELESS. A NIGHTMARE TO DEAL WITH. THEY DO NOT GIVE A $#*! ABOUT COSTUMERS AT ALL. TRIED GETTING NEW PHONE TO REPLACE THE BROKEN AND MALFUNCIONING ONE THEY SENT ME AND EAS GIVEN THE TOTAL RUNAROUND AND THEN TELL ME I HAVE TO PAY TO GET A NEW PHONE. TOTAL BULL$#*!! THE ABSOLUTE WORST PHONE AND SERVICE IVE EVER EXPERIENCED IN MY LIFE. WILL NOT STAY CONNECTED TO INTERNET FOR ANYTHING. PHONE FREEZES UP CONSTSNTLY, IS INCREDIBLY SLOW, DROPS CALLS, DOESNT SEND TEXTS, JUMPS FROM ONE THING TO ANOTHER ON ITS OWN. DO NOT USE ASSURANCE WIRELESS

Please be aware Assurance Wireless has a man named Joe with a man with him, knocking on doors in watertown ny without a mask, he refused to let me close my door literally put his foot in it so i could not close it, this happened today, When they were told to leave by me and my landlord and not come back him as well as the man with him became aggressive and informed me they were working, do not let these people service you or even open a door for them, they did nothing to fix their worker being threatening to me,

I have the UMX phone via Assurance. It's a piece of carp. Touch screen sensitivity is ridiculous; you have to swipe repeatedly or restart to get off opening screen. Issues with outgoing and incoming calls; for outgoing, calls simply don't go through and for incoming calls callers tell me my calls go straight to voicemail. As for texting, texts don't go through 90% of time, you get the message that internet not available or cellular service unavailable; incoming text fail to come through. Volume set at highest level, yet you can't hear it ring. I've had it six months and have only been able to complete six outgoing calls. Just a hot piece if mess; I tell people to stay away from this phone and the phone service!

The base phone that comes free with this assurance wireless scam is by far the least functional and advertisement full piece of garbage device I've ever used. This thing constantly crashes when doing anything from a simple text to swiping a page. I received a newer version of the same model after breaking my first and somehow this updated version performed even worse. When calling their company for a replacement phone none of them speak fluent English, which isn't a problem if their connection wasn't so bad at times that I can't hear a word they say and they hang up on me. They've hung up on me over 3 times when calling and waiting over 20 minutes at a time to get someone on the line. Most of the time they say I'll put you on hold and then hang up on me just when the connection was fine. I broke my updated phone on purpose because it was so garbage that I couldn't text and I got frustrated and threw it at my door. You can tell they shameless just sell all your personal information to the government or whomever they like, I don't have proof of that but if Google does it then this garbage company that happens to be free surely does. If you try to take off the advertisements that come installed in the phone it literally tells you 'if you disable this feature the phone won't work properly' meaning they sabotage performance if you don't look at their brainwashing and mentally damaging ads. I hope they go bankrupt or something better that is free comes along because the world could definitely go without this. Unless you're literally homeless I do not recommend this product to anyone.