I ordered an item from ASOS and had it sent to my girlfriends house because my apartment complex doesn't receive packages at the front office. For some reason they transferred the purchase from UPS to USPS for delivery and it was never delivered. I originally ordered the item on 9/16/2016 and after more than 2 weeks they said it was returned to sender. This was not the first time I've had an item sent to her house and they couldn't provide a reason as to why it wasn't delivered. I've never had an issue with delivery, until now. To top it all off, they said that I was refunded in July, which was two months before I ever ordered the item. They want me to send an invoice from my bank in order to verify. I've called them 3 times since this issue has become a problem and their customer service is the pure definition of HORRID. They show absolutely NO empathy and it's as if they're reading straight from a script. I would never, ever ordered an item from this company ever again!

I'm not sure what happened to all the folks here with bad experience about ASOS. I'm a first time user of ASOS and was skeptical of ordering from this website after reading all the reviews but I took a chance and ordered a pair of boots and 2 t-shirts. Logistically speaking, soon after I ordered a prompt email was sent to my account notifying of my order, 2 days later I was notified that the package had left GB and the best thing of all was the tracking # that was provided that I was able to track with UPS. The order showed up on my doorstep as promised with standard 4 day shipping. NO COMPLAINTS here and ASOS earned a loyal customer. I just think some people are cursed with bad luck and ASOS cannot be blamed for that... thanks

The clothing on the Asos website looks amazing, but once it arrived the quality was so cheap, the colors are dull, the fabric doesn't look at all like the one displayed, even the cut was off, it was supposedly 3/4 long sleeves and the shirt that I got had sleeves way above my elbow. If you want cheap quality clothes go to Aliexpress, same low quality and it will be much cheaper!
Awful experience, the prices didn't at all go with the dirt cheap quality clothing!

I was recommended to find my birthday dress on this site. Found the perfect 2, ordered it, paid for expedited shipping so it would make it in time for my flight. The next day at 6pm I received an email saying my order was cancelled, I was blocked from using my app, and they needed my personal info (identification, bank statement with address, and my card number with the last 4 digits showing, etc.) I sent all requested info. The customer service is non existent. I used the customer service chat the rep told me I'd receive a call the next day. Even though I expressed the urgency, I still didn't receive a call. I emailed customer service, expressed urgency and asked how long the process was, they completely ignored my question and basically to me to wait. Still no call. I had to use a friend's account to order! It has been over a week! Customer service still hasn't contacted me and I'm still blocked out of my app. Who did I send my personal info to?!

It's ironic how ASOS.com can still send me hella emails to buy but I can't place any orders!

Every time I've ordered, they've shipped the wrong size. Once, I sent a belt back TWICE because I had ordered the smaller size and recieved a bigger size, only to have them repeatedly send back the same too-big belt. I gave up and ended up altering the twenty dollar belt to make it work.

I ordered some things at the end of last month. Delivery date was set for 10/06. Never got any tracking information, never got any updates. I just got off of a chat with customer service, who was totally unapologetic, told me that I'd need to go to the post office and hope they can find my order through my name and address to give me tracking information, and that I should have spent more money on their express shipping to avoid this happening. He blamed it on the hurricane, which would be legit if the company sent its US customers who were expecting packages a note about shipping delays. I spent less than three dollars including shipping on something coming through China on eBay and they could somehow provide a tracking number. I shouldn't have to buy into a shipping scheme to get a reasonable estimate as to when I'm going to get the goods I paid for. Asos, get yourself together. Your customer service is absolutely embarrassing, and your fulfillment team needs to reevaluate their reading comprehension.

I love Asos so much that I have the app on my phone and have purchased the membership to have one year of 'free' two-day shipping. The items are high-quality and it seems like they really try to keep that consistent when picking clothes from other brands (i. E., Boohoo brand clothes are often very cheap quality, but the Boohoo brand clothing they sell on Asos are very nice and often substantial in fabric). Asos is always on track with the latest and upcoming trends so I always make sure to check them first whenever I'm feeling a little adventurous with my style. I also love how they stock well-known brands (Adidas, Dr. Martens, Missguided, Aldo, etc) and regional brands that don't ship directly to the USA (Stylenanda, Pull&Bear, Monki, etc) which makes them a great one-stop spot for your clothes-shopping needs.

It seems like most of the complaints about Asos is about shipping. You guys have to understand that this is a risk that inherently comes with online shopping. Read everything during your checkout process and make sure that if you want a tracking number, you gotta choose a delivery service that includes one. Also, be patient with customer service. Don't rage all over your emails and expect them to not feel threatened and intimidated. They are human beings too. Be decent and calm and work WITH your customer service representative in resolving the issue. Also understand that once your order leaves their warehouse, the journey to your house becomes largely a responsibility of the shipping company. While you should expect Asos to help you make sure that you get your items and/or provide explanations about the problems, take into account that they also have to deal with the shipping company and can only do so much if anything was to happen with your items.

Edit: I would like to give notice: I once ordered a pair of chelsea boots and they arrived slightly dirty and packed carelessly. I love the boots so I kept them. They have been a great addition to my wardrobe but do take in mind that you might encounter some less stellar experiences.

International free shipping is non existing they provide no tracking number. You never receive your package and their customer service is crap. Lost over $1000 usd in merchandise that never arrived. They blocked me from twitter and my own account.
These people are thieves please BEWARE do not buy from them. Their twitter page flooded with complaints from ppl not recieving their parcels. Had to claim through PayPal this is a nightmare!
Then they will threaten and treat you like an idiot
And if you try to speak up through social media they will completely block you from their pages! This is like living in a dictatorship, it is actually a disgrace
ASOS you make online shopping stressful unreliable and unworthy. Your representatives are ignorant cows who treat people like toilet seats!
The quality is really crappy and just not worth the value
I wonder how much money they pay bloggers to make their company look cool and reliable.
Please do not let ASOS scam you there are plenty of honest decent retail websites everywhere
You for sure will be robbed and insulted

I ordered a shirt to be used in a costume. It was supposed to arrive on or before September 28th. I was given no tracking number. When the shirt failed to arrive on the 28th. I sent an email enquiring about my order. The reply stated that if I did not receive the order by October 5th to contact them again. I again emailed letting them know the 5th was to late as I needed the shirt by the second. Which was replied to again with wait until the 5th. I then sent another email reiterating that the 5th was too late the response to which was to refund my shipping fee while again telling me to wait until the 5th. Each email assured me that they were here to help while not actually helping. My confirmation email stated I would receive my item on or before September 28th. Last I checked October 5th is eight days after the 28th

What's the point of being a high value ASOS customer with ASOS premier but delivery doesn't always arrive on the next day or goes missing. It's appalling. I just received one package from ASOS through dpd instead of two. That's not even where the problem really lies. The parcel came opened. Why is that the case? Is the delivery man looking through to see if there is something he can get from it. Ridiculous and so unprofessional and this is DPD services who claim professionalism of the highest order. Let's not even talk about HERMES who always have my parcel missing. Then top of it up with the unreachable ASOS customer services who put you on hold everytime for 20mins or more because they never ever pick up so you are frustrated to hang up. Then you email and they reply every 24 hours. Common now! I have been on ASOS since 2009 and I have spent close to £20,000 if not more! I have always been a satisfied customer till this year. Something needs to be done and fast but another company gets ahead and uses ASOS 2016 madness of incompetency to their advantage.
2016 has been a very disappointed year as an ASOS customer (based on my experiences this year)

I am not sure what's up with all the negative reviews because I've had quite the opposite experience. Ordered a bomber jacket for 130$ CAD, was supposed to be delivered on the 28th but actually came 2 days earlier on the 26th. Was able to track the package with no problems. The quality and colours of the product are wonderful, and true to size. Did not get charged at all for duties (I'm from Ontario, CA). Overall great experience and very happy with my purchase.

You can tell a lot about a company when things go wrong. They shipped my order and UPS lost it and here we are 2 months later and I have gotten neither a package or a refund. Its become a my part-time job constantly contacting them trying to get something other than their canned responses. If everything goes smoothly for you, by all means, keep shopping there. Just know that if anything goes wrong they don't have their stuff together so they can't help you.