I love asos they have very nice things and it's not true they have a phone number. It's very hard to find but I spoke to a customer service before. Am disappointed because nothing fits. I order a size 10 and I got size 14 dress. I ordered a size 9 Boot and have gotten a size 7. When I tried on the boot I was like thank God. There mistake work out for me. And yes I order in US size. I read lots of reviews and because of that I wrote a bad one saying they better give me my money back. But it was nothing like that. The customer service was very nice and other got all my back. Nothing I bought fits but am just going to lose the weight to fit in them. Am obsessed with this site. When am stressed I just go on this website.

This company ripped me off! I bought a pair of boots for about £220 which arrived damaged. They had to be returned and I was refunded and given a voucher off my next purchase! I then purchased again using the voucher but was charged delivery which was supposed to be free as I was spending over £100. I called customer service and the adviser agreed I should be refunded the delivery cost, but I was told the manager would not allow this too happen. So my voucher ended up covering my delivery cost which was supposed to be free. I was clearly ripped off and this company is not too be trusted!

I ordered some items and quickly realized I made a mistake so I canceled the order literally within 2 minutes of receiving my confirmation in which they tell you that you have 60 minutes to cancel. Through a chat on Facebook, they did not honor my cancelation and immediately took out the money. I was told I would have to wait until I receive the package before I coyld return it and get a refund. I have received the items today in which I thought I ordered and when I opened the package, it is not my order at all. This site is horrible, I don't recommend this site to anyone.

Ordered 2 items. One that i wanted the most, the other just for free shipment.
Few days after- I get an email that the main item is out of stock.
So they add extra shipment fee + send the extra item to me in full price.
After contacting customer service all i got is "this is our policy, no returns and no cancellation".
They can't tell if they have item in stock or not, they know it only after you pay.
Asos isn't worth your time... not professional and bad customer service.

The items I ordered arrived as promised (4 day shipping) which was impressive considering this was holiday week and I live in Seattle, WA. A little disappointed with the sizing of the item I ordered. I'm 5 1", athletic/ curvy build. I was excited that the petite shop had such variety to offer. I ordered a high neck, velvet bodycon dress, it looked as promised, but when I tried it on it was a good 5 inches too long! And it didn't do my curves any favors, either. Surprising, since I ordered the smallest size available: 2. Kind of just straight up and down. Not sure if I'll keep out to have it altered length- wise, as I really do need it for an event. Wanted to avoid all that bother by ordering petite to begin with! Shoes could have been packed better, too, box wasn't dented but shoes (velvet block heels) arrived needing to be bent back into shape.

I always order from Asos and have nothing negative to say. Everything i order is always correct and the delivery service and timeframe is fantastic! Only 1 time my order arrived late even though i paid for quick delivery but I had no problems speaking with someone and a refund was issued immediately. I'll always use them. Thanks Asos for never disappointing me, and sorry to those who have had bad experiences. Brisbane, Australia.

I have been trying to get a return label - it's supposed to be a free return - and I have tried dozens of times, but each time I fill in the form it comes back with "drop off sites not found." Even though there are supposed to be over 900 of the things in New Zealand - every Post Office in fact. All my attempts to get help through the chat function have failed - I get shunted from one person to another and noone knows what to do. Just this afternoon I was on chat with one person for over 40 minutes and she gave me links which were supposed to take me to Rebound, their shipping contractor, but they only took me back to my form, still with "no drop off points found" on it. I am furious; if this isn't resolved in time I won't be able to return the clothes in time to get a refund.