I placed an order. They lost the item and kept on saying all different things. After weeks, they told me the order was cancelled. They sent me a complimentary code which does not work. This company was very good before. Now it sucks. The management should train their representatives to provide better customer service. It has become a junk full of liars. They cheated me... still they are not able to resolve the issue. DO NOT TRUST THEM!

The latch on a pair of shoes I bought broke after taking about 30 steps. I thought maybe it was a fluke, that this shoe was just faulty, and considered ordering a replacement pair. I used a zip tie to replace the latch and tried wearing them again, but after about 50 steps the other shoe broke.

THESE SHOES WERE $65.00. Literally.

I am extremely disappointed in ASOS for selling low quality shoes for a whopping $65.00. I wonder how ASOS decides how much to charge customers, because I'd like to know if ASOS is at fault for charging so much or if its the designer's choice.

I would like to think ASOS is a reputable company that checks up on how the products they sell are actually made, instead of mass producing poor quality items with a high price as a disguise for its actual low-quality.

$65.00 for a pair of shoes that breaks so easily as mine did is nearly criminal.

Another pair of shoes I bought have elastic on them that is already stretched out past the point of return after wearing them once for 8 hours, having walked at most a half mile that day. A brand new purse with pom poms on it practically fell apart in my hands. The chain on a choker I bought was broken before I opened it's packaging, as if it was up to me to assemble it.

Their shoes, accessories, and jewelry are very low quality and as for their clothes I've had only a so-so experience. Anything with sequins will not last.

I gave them two stars instead of one because their free shipping is nice. And usually things get here sooner than it says it will.

Honestly I read reviews about this website and a lot of them were really bad but I saw a couple claiming positive stuff like "I loved the things I got" and there was one comment that convinced me to just try it, it's was "idk why there are so many bad reviews it's probably just competitors trying to bad mouth this website." TRUST ME IT IS NOT. I've tried tons of online shopping sites and this one is by far the worst! Yeah sure I got my stuff but let me tell you 1. It was pretty $#*!ty quality... all of the tags say "made in Pakistan or Egypt... 2. All the fabric is cotton so if you wash it and wanna dry it... IT WILL SHRINK! And 3 the thing that pissed me off the most was the fact that I agreed on paying $108 for everything... I got charged $176 on my bank statement! AND ON TOP OF THAT had to pay an extra $50 on customs and delivery when my order came to the door. Asos claims it is free world wide shipping but don't trust it. I ended up paying at giant total of $226 for 6 articles of clothing... I'm so upset especially since I only agreed on spending $108:(
Do yourself a favour and forget you saw this website. Trust me you can find a WAY better one. You already know I won't be shopping here again. Oh and if I could rate this thing with a negative I totally would but apparently they don't give you that option.

If I could rate it zero I would. 3 out of the 5 items I ordered were so completely incorrect it blew my mind that this company still exists. How do you get a red tank top, a black tank top and a plain white tee wrong? It is not rocket science. I ended up with a red polka dot bra thing, a black dress 2 sizes up, and what seems to be an off white tshirt with graphic writing on it. NOTHING LIKE THE PHOTOS ONLINE. As a first time customer you have made your impression. NEVER shopping with asos again.

I have been shopping with ASOS since I was a teenager around 16-17 and I have always had great service. But they have been up and coming and clearly become more reputable business so the customer service has significantly decreased to a point I am considering boycotting their website.

I ordered from ASOS and both parcels were not delivered on time. One was delivered to a neighbour without my consent and the parcel was open and a £10 pair of sandals were taken. When I went back to complain to asos, this billion pound company, they claim it is a dispute between me and my neighbour. Its just disgusting to think that a company cannot use any discretion whatsoever, they'd rather have a customer ruin their reputation online than actually resolve disputes, its a shame.

I ordered an order and it was expected to come today but when I asked them they said it had been delayed and will not be able to ship until Monday which is after my whole family leaves and no one could retrieve the package for me they refused to cancel the order and no one will be able to get the order they didn't even tell me that the delivery would be delayed I had to tell them that ups didn't have my order and I was fairly concerned. Anyway I ordered 3 times from this website and they were good experience but now never again! She said that they couldn't change the address nor cancel the order but was it my fault that you guys couldn't send my package no it was not.

I ordered 4 items from ASOS. Two monokinis and a matching bikini. I returned all four items because they were too small and received a refund for 3. I contacted them via chat (they have no customer service number which is annoying but besides the point), and she said that they would contact me in 48 hours. Well, four days later I had still not heard from them. I contacted them again, and the woman said they inaccurately sent my request over and it would be an additional 48 hours before I heard from someone. Not only that but she misspelled my name wrong twice. Not only did they mismanage my return, they mismanaged my customer service request. The misspelling of my name makes me feel as if they are a careless company with no priority for customer service.

Quality of clothing is no longer great nor are the pictures the same or the sizing. I've had problems numerous times with something arriving looking almost used or broken. This last time was the final straw. I ordered quite a bit of items, to find that 1 peice was missing. The charge was there but instead they sent me someone else's order. When I messaged on Facebook they were rude in saying I wasn't who I said I was. I had to change my Facebook name to my account status on asos exactly. When I finally do it per their request they say they will call. They don't call until 2 days later because I had to resend a message. Then they tell me that they will send be top and so forth and to send the items onde I receive what I ordered. Then I get an email saying the item is no longer instock and they need me to send the incorrect items that don't have even a label on it to get my money back. $#*! service and $#*! clothing. Last item I order.

I have bought multiple items from asos, even before the free shipping to Canada (totally love that), have always liked the products, on point fashion, decent quality very occasionally have I not liked how something looked. Never returned anything or dealt with their customer service. The one silly thing is they send items for free shipping without tracking which is annoying but I have mostly received the items within the expected delivery time

I looked at the Tommy Hilfiger sweatshirt in pink for a while and when it was on sale I rushed to order it.

The package arrived with the wrong item looking like a T-shirt that had value of max 10 euro, while I paid 68 Euro.

It took them ages to tell me that they haven't got my item and that I can return their T-Shirt to get my refund. They said it may take up to 21 + 3 days to get my money back!
No item that I ordered, no compensation, no replacement and up to 1 month waiting for my money back!

After my complaint they gave me 20% discount on any full price item, at the time where 20% is off as a sale on most items.

Feeling a special treatment hah!

They stupidly sent an international shipment for an online purchase without tracking (illegal in my country according to our post office) and had no idea where my order was. Gave me the run around and complete garbage customer service for weeks, then told me after a certain date they would do something about it. Wouldn't you know it, that date comes and goes and still no reply to emails or Facebook messages. Getting a refund from them is like pulling teeth, and they are now sold out of the items I ordered so no replacement either. It's awful trying to deal with them and I'm incredibly frustrated. I like some of their items and if this had been pleasantly handled, probably would have shopped frequently, but it's too much. Never again. I almost feel like they were banking on losing my order or just never sent it and want to keep the money. Can't believe they couldn't even provide any shipping info at all. Stay away from their free shipping, it's a scam.