Having ordered from Asos a few times before I believed them to be reliable so ordered a jacket from them. Unusually there was no tracking detail provided just a delivery date of 15th Nov. I didn't worry about it too much as delivery previously has been great.
15th November arrived... no jacket. Contacted customer services who have informed me that the item is coming by normal mail and I need to wait to 3rd Dec. Am fuming as this now means I have to spend time and money trying g to find an alternative and to make it worse, won't even be in the country when delivery is now due to arrive. Never again will I shop with Asos

I wished I had read the reviews before I placed my order. My package never came, I contacted them when they missed the first delivery date and they repeatedly told me that it was fine and to just wait. Over a week later, after I contacted the post office and found out it was in fact missing, ASOS customer service admitted that they had received the package back to their facility and I would not be able to ever receive it. On top of that, I had to wait another 10 days for it to be transferred to God knows where and then another day after that to receive a refund. STAY AWAY.

I order a lot of things together, as it showed free delivery, but after a day i placed the order I get an email asking me to pay the customs which was almost 40% of what I paid. I still wanted the clothes so I paid, they promised that I will receive the order on EDD that was mentioned. But I did not receive the order. Every time i contacted them, like robots they kept telling me that you will receive your product by EOD. And then finally today when i contacted them, they say that I have to wait for 4 more days. Had ordered for my birthday, now i have to figure out something else, as my plans of wearing the dress i ordered is gone. Worst part is DTDC only called me to submit the KYC more than a week ago, since then neither their phone number works, nor there has been any response from their end. And if I contact ASOS they are just useless... Not going to buy again. NEVER EVER

Ordered over $250 worth of merchandise. Had a coupon for $70 off. Received my order a few days later. I returned two items which were valued on my return slip at $90. Returned. Waited several weeks. I was refunded $18. Apparently, if you use a coupon, that coupon is applied back to your refund, and you receive the difference. The $75 jeans I ordered felt a little off and not quite the quality and fit I wanted. Had I known they would now only have been worth $9, I guess I would have kept them. When I questioned customer service, they said there was nothing they could do that that the terms and conditions in the banner of their website were clear, and that they offer no merchandise credit, etc. Will not order here again.

I paid $15 extra for expedite shipping on Nov 3rd, 2017 for $376 valued products
1. I got charged for $116 for custom/tax = 30% tax/custom

2. Their photos are misleading!
In photos, they showed the skirt and top as a set, but only the skirt came... Don't show both products when it is not included. Now I got charged with custom so much, I don't want to order just tops

3. Returning
Returning is a hassle - again, I just got charged with custom/tax so much. When I asked the customer service on chat, she wasnt helpful. Just went over the instructions.
No information about the returning the product

I AM SO NOT HAPPY!

I shop from Asos for 7 years now and never had any problem with them. The clothes are of very good quality, the shipping is excellent, the customer service is adequate and I love the free return policy. I hope they keep performing this way.

Worst experience ever - I placed my order and got deducted 200 EUR from my account on October 5th, and it took 3 days to process my order and delivery did not even happen due to incompetent delivery service man who declared my address unknown because he had no frigging EYES to check my house number which is clearly written on my door! Customer "Service" is a robot repeating themselves 4 times and not reading my messages. I was promised to have my money back max 5-10 days after my return which was confirmed on Oct 19, it is Oct 30 and I have NO PRODUCT AND NO MONEY.

I have been ordering at asos for years now, i never had a problem with asos. The last month 3 of my orders went wrong. I received it late, i received my order never or i got the wrong item. When i contaced asos they didnt do enough to fix the problem, they acted like they did everything they could but they didnt by saying that thats al they could do when it was not. I said that i would leave a bad review and they didnt even care.

I ordered Fila disruptor low white shoes three times and one of those orders was placed by custom care (custom care is an whole other story I could write about as well, my god) and also that order was the wrong size. I just do not understand one bit of how the... this could happen. It's just absurd that asos has people working for them who can not even send the right size. I will never ever buy anything from asos ever again. I have never experienced anything like this before in my life.

I was really suprised by the number of bad reviews ASOS has because it is one of my fave, if not my fave, online store. There is a huge variety of products, varying from clothes to accessories to hair and beauty product. I ordered there many many times and always received my orders without any errors. How long it takes for my orders to arrive really varies, sometimes it can take a week, sometimes it can take more. Their express shipping is great, received my order extremely fast (keep in mind the fact that I live in Canada, therefore someone from a different country could have had a completely different experience). The clothes are almost always what I expect them to be (let's be honest, no matter the online store, sometimes the product you buy do not fit or look how you thought they would), sometimes not fitting how I want them to, but not the fault of the product just a personal preference. ASOS is the only online clothing store that I always go back to because I never had any problem with them. They have yet to disappoint me, therefore I trust this website with my whole life! (Bit dramatic, isn't it?) but honestly, I recommend 100%.

I buy from many international websites that ship to Israel. ASOS has the worst experience for international shipping to IL I have ever encountered!
If I don't use express shipping, I need to pick my package up from an old, dusty convenience store in a shady street in my city (why?).
If I order packages that exceed my local customs limit ASOS used the worst company to handle customs. The company is called GCX, they are incredibly slow! I ordered a package a week ago, paid for express shipping and was just notified the package will not arrive for another week. That's 2 weeks for "express shipping".
In addition, on top of the customs fees (which I am more than prepared to pay), GCX charges a handling fee of 12.5 GBP! No other company does that!
I paid a total of 22.5 GBP just to get the package over to me with extremely delayed shipping.
BAD BAD experience by all means.
PS - contacted ASOS about this many times but they won't take any responsibility.