If I could have given less than one star, I would have.

Placed an order valued at over £100 and it was delivered to the wrong address. When telling ASOS about this they told us that it is a civil problem and we will need to find the parcel ourselves.

No offer of replacements or a refund despite us mentioning that we are protected by the consumer rights act. Not that they were too bothered about that. They just kept sending the same pre-canned responses.

I have asked to speak to a manager 3 times now and they aren't even acknowledging my request.

I've been a customer of there's for years now and have spent thousands of pounds during this time. If this is how they treat loyal customers I can only imagine how they treat new customers!

AVOID LIKE THE PLAGUE.

The order ******* arrived 3 weeks late. Since the order arrived late, I did not open it and decided to return it back. The tracking number showed the order already returned back to ASOS. Now, it is more than three months fighting with ASOS to refund me $195.5 and they have not issue it yet. They are trying not to refund me without any valid reason. I will sue asos.com. I was a regular customer with ASOS.com but now I will not buy again from them. Be careful. Don't buy from ASOS.com. The worst customer service I have ever deal with.

I'll start with this, I love Asos and I've ordered from them many times, but I'm so disappointed with how they handled my situation. I made an order, and it was delivered incorrectly. I tried to see if they could simply redelivery the order. But NO, they have policies and procedures, so they could not simply try to send it again. I have to wait for a refund, and now the shirt I wanted is out of stock, and the watch I wanted is $5 dollars more. My feelings were grossly disregarded. They are a soul-less company.

I fundamentally disagree with ASOS decisions in my case. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. And have made the decision to stop replying to emails from me because they have closed my account, despite me ordering from them on many occasions and also when that is not conducive to resolving the issue. The bag was split when it arrived, as I noted with yourself and the driver, and yet I am being penalised for ASOS packing the bags too heavy and for disregarding your poor customer service in resolving the issue. I am not in any way a liar and I am extremely disappointed with the situation. The items may be elsewhere in the delivery network but they have done nothing to check this and have placed sanctions on my account that are uncalled for, unexpected and downright unfair. I feel completely victimised by their errors and I will be taking this complaint further with further negative reviews online, with my credit card issuer, Hermes and the ombudsman.

I have been looking for a red raincoat for my upcoming trip to London. The ASOS website made it easy to find exactly what I was looking for AND offered the right price. I was hesitant to order my raincoat because of all the negative reviews regarding shipping. Nothing could have been further from the truth. I received my beautiful coat faster than I anticipated, but also the quality was above and beyond what I had imagined. I would recommend ASOS to anyone looking for style, quality for the price, and quick delivery.

I was hesitant after reading the reviews, but decided to see for myself. Placed my first order beginning of December, picked the $15 express shipping method, order arrived within 2.5 business days (with duties which was expected). I loved all 4 of the things I bought and got a good sense for what size I am in their clothes. I placed a second order before Christmas, received it again within 2-3 days (even with the holidays!), LOVED all the items in this order as well! So I placed another order on Tuesday this past week for 7 items, and they arrived yesterday (Thursday) mid afternoon.
If your going to order from these guys, always opt for the $15 express shipping (I'm in Canada), it comes in no time at all and you get DHL shipping notifications the whole time it's in transit. I've purchased 5 jumpsuits which fit so well, don't wrinkle (polyester blend), the look just like in the pictures, a couple dresses- one is an accidental maternity dress, I'm not pregnant but still wear it cause it's cute AF!, a pair of espradrilles which I wore on vacation in LA for a week and they were comfortable, looked good, held up (good quality). All in all, it's a good site to shop from. Definitely worth checking out!

I have so many horror stories that I have been through with this shop. From not sending my orders to sending faulty items every single time to sending me items that are not exactly as they appear in the pictures. Not to mention their customer service is by far the worst experience ever. They never will satisfy a customer even when they are at fault. I've been dealing with so many different issues and every single time, they have excuses without reason and they always send the same response when you contact them. For example, I contacted them about an order I didn't receive which was 4 weeks past the date, when I contacted them they told me my order was sitting in the warehouse still so they refunded me my order and returned the products back in stock and sold my items again to other customers and now the items were sold out. The last item I received was slightly different from the picture but they won't do anything about it. Do yourself a favour and order from other sites. There's plenty

I ordered a pair of men's shoes for my son on black friday with an estimated delivery of approx. 5 business days. I received a notice that due to an airport delay, it would arrive about 3 days later. The item i ordered was for Christmas, so it wasn't too big a deal. When the item arrived, the shoes were damage (scratched) and dented. I took photos of the item and started a chat with them because you can NEVER speak with a person. There is no phone number you can call to actually speak to a person! So they said they would send me out the correct pair and i could pay myself to return them and at some point would reimburse me for the shipping, What? Just send me a return label! I am not going out of pocket to return your damaged item. So when the other shoe arrived, it was totally the wrong shoe. It didn't even look like the shoe i ordered! Of course, i had to go back on chat and tell them of the situation. I also took photos of the wrong shoe for them to review. Now by this time its crunch time for christmas, so they told me there was nothing more they can do for me except to refund me the amount of the original purchase. So i politely asked (on chat) what about the shoe i need for Christmas, are you going to send me the correct undamaged shoe that i have been waiting on? I told them i would gladly return the ones they sent. I was instructed that i would have to pay again for the shoe i had already paid for and they would refund me once they receive the damaged one back. Wait, so i am paying twice and i still don't have what i ordered and of course they said it would not arrive in time for Christmas because yeah, you guys don't know how to process orders properly! Needless to say, i am putting these back in the mail and i told my son i would NEVER order anything else from this vile company. I only gave it one star because i couldn't give it a zero. Please keep your money from this scam company with no customer service! VERY ANGRY CUSTOMER!

I've ordered a Christmas present on Sunday (16th December), I even paid 20 for Next-Working Day delivery and I haven't received it yet! I have to mention that the order was supposed to arrive to Romania on 18th December. And now they are telling me that it hasn't even been shipped from their warehouse and to wait 8 working days until they can do something! They don't want to cancel the order or to ship it. They do nothing except passing from one to another from their team. I was left without 170 and without Christmas present! It's disappointing!

I am a customer at ASOS for a long time. And unfortunately, I'm done with this company after they never figure out with my refund on $450-600. That's a lot of money for me. I dropped my three packages more than a month ago. They never receive my packages therefore no refund for me because I don't gave proof of postage. They couldn't even provide me with a USPS tracking number that they usually send with the order. With that said, if you just drop your package without a proof of postage, you are losing you money. You are responsible for that and they will not help you with that and it us no matter how much you spend over there!

Worst customer service i have ever experienced. My return didn't move for weeks and they kept wanting me to wait ten days to START a case for my lost return. And then they kept changing the date that was the 10th day. Oh, and I had to contact them over FIFTEEN times through every channel (facebook, facebook chat, live chat, and email) to finally get any response. I will NEVER EVER shop here again. When pretty much every other e-commerce site will bend over backward to accommodate you, and ASOS can't even do the bare minimum, there is no reason to shop at this trash bin.

One person at ASOS "Hi Rae, I'm really sorry you feel this way and will be happy to resolve this for you. We have a process in place and we must allow till after the end of the day on 10 December 2018 before I can look into this further. If you've still not heard from us after this time, please get back in touch and I'll be happy to help. ASOS Alison"

The next person "... please can you allow until the end of the day on the 12th December for your return to reach us? Once we've got your return back we'll send you an email to let you know. If you haven't heard from us by the morning of the 13th December, please get back in touch..."

I had no idea it was going to take THIS LONG to get my items. It has been two and a half weeks! I tracked my order and it said I was supposed to receive it after tonight! I am so frustrated as I had heard such good things about asos. I've bought things from CHINA that have come sooner. There better not be a single flaw in any of my items when I FINALLY do receive them, IF I ever do. I am a very dissatisfied customer and will NEVER shop here again nor will I recommend anyone else to.

Unfortunately I ordered all of this years xmas gifts from this place. I guess I should blame my self as I did read reviews beforehand.

I ordered for a 1000 euros. They took the money and sent me confirmation. Then they cancelled my order and asked me for a copy of my passport and bank statement. I sent this after 2 minutes. Now they are not responding. Closing down the chats. They still have my 1000 euros, but order is cancelled, and they will keep the money for 2 weeks before giving it back, meaning I have to buy new xmas gifts AFTER XMAS.

DO NOT BUY ANYTHING FROM ASOS.

I attempted my 1st ASOS purchase in Nov 2018.

I waited til 3 Dec 2018 to contact ASOS when item failed to arrive on the stated date of 26 Nov 2018 and was informed to wait for 3 days, 6 Dec 2018.

I waited for 7 days since there is a weekend and when item still failed to arrive, contacted ASOS today, 10 Dec 2018 and am told to wait ANOTHER 3 days for CS to contact me via email.

I shop regularly online and have been receiving packages regularly over the past months from all other shops except for this one purchase from ASOS.

This is the most unpleasant experience I have with online shopping.
- No tracking number or proof of mailing out for international mail? I find that hard to believe.
- CS just respond with standard reply; check with neighbour, check outside your house, check with local post office, come back in 3 days... It's obvious they have no record of my previous enquiry and treated my enquiry like new.