I ordered some items from them and a was charge extra to received my package, when I contacted them about it they didn't provide any help and they lied about charging me extra

Super non-customer-oriented service. I indicated 2 different addresses, sent in one parcel to 1 address, which is why I had to pay 20% tax. The support refused to compensate for this, although it is their fault. After exhausted nerves, they offered a 10 percent discount, although they could have done it right away. I have never seen such a bestial attitude towards regular customers. I attach screenshots with correspondence

I have an account with ASOS with my details and address. My previous order I ordered to my new address, from memory I chose to change it to that address, as I don't live at the previous. Made an order tonight and within a minute of pressing order and paying I realised it was getting sent to my old address. I got in contact with customer care 13 minutes after pressing order asking them to change the address, to which they replied "no their hands are tied". Unbelievable. The order label was most likely not printed, nor any of the product taken from the shelves. Especially if I had already entered my address to my new address!
Not worth the drama, now I have to organise to pick up from my old post office and drive out of town to recieve. A company saying there is absolutely nothing rhey can do 13 MINUTES after that order was made. Honestly it is a simple switch of the address that are ALREADY IN MY ADDRESS BOOK OF THE ACCOUNT!

I purchased twice from ASOS. The first time, it took months for me to receive, the second time I never received my order and I never got a refund. ASOS basically stole my money

Substituted leather footwear, described on website, for cheap faux-leather fake and ugly copy (not on website) and one size smaller. The are worth, at best, half the paid price. Horrendous cost to return and they know this very well. Absolutely dishonest business. This was the last time for me. With the current amount of bad reviews, they will undoubtedly soon go out of business. Don't get sucked in at helping them to clear their junk.

We assumed we were buying from a Canadian site. We were surprised to be charged a sales tax of $21 by Canada Post. We're disappointed by ASOS's lack of transparency that their merchandise is being shipped from the U.S., resulting in customers paying unexpected customs' fees. Be careful!

Ordered gift, received completely wrong item. Embarrassing but recipient had to return day received. ASOS received return 4/23/21 and multiple requests via ASOS chats 30 minutes at a time and 5/12/21 status " still processing " will update you when done

I ordered some products at the end I got surprise in post office Asos demanded to pay extra $130 in office.It was not informed before and it was surprise! Totally dissatisfied!

Don't order from them, carrier fee and customs fee that no one tell you about, worst experience ever

My daughter ordered for 129$ Total from ASOS with « free » delivery to Canada. I just had to pay 50,30$ at post office COD. Total was under the limit of 150$, eliminating the customs fee theory. I found a possible link indicating an addition of 5% federal sales tax for Canada, plus a 10,75$ Canadien post admin fees. So how could that amount to 50,30$? I can't stand those types of « surprises », so sorry ASOS, we won't be ordering again anytime soon.

I had ordered a pair of shoes and received a candle. They wouldn't send me the correct shoes and instead made me send back the candle, wait ten days for a refund, and reorder the shoes. I reordered the shoes and receive a candle for a second time. Again, they still won't send me my shoes and are making me send back the candle and wait again for a refund. So basically I have placed two order with this company, not received the item I ordered, nor have I got any refund.

Buying online went south with this company, it said no delivery fees during the buy but when delivered, surprise I was obliged to pay a 15$ fee at the delivery point because I live in Canada, I was never warn about that. Oh and guess what, the shoes I ordered were way too small for the said size so I had to return it, for that I had to pay an extra 22 bucks fee to sent it back! So nice of them I've lost 35 bucks dealing with this company, never will again.

Edit: At the time I wrote this rewiew, I had not received my refund yet, it said you can only get a refund 30 days after the day you send back the package. I don't know why I waited so long, but after nearly 45 days, no credit was on my account yet. I had to contact the customer service, the guy on the chat said he would "fill a demand of refund" at Nike, wich proves they intentionally delay your refund as long as possible, in fact chances are that they won't refund you if you don't contact them. Unbelievable... So it took nearly 2 months to get my refund. What a disaster fraudulent company this is. Disgusting.

Very poor customer service. After receiving the wrong item, which i orginally ordered on April 20th, I contacted asos to fix it. They only have contact through web chat, there is no phone number to call. They told me I would need to ship the incorrect item back (their website requires you to pay for the shipping as well to return the item, but they ended up agreeing to pay for the item to be shipped back), but even then i would need to reorder the item i should already have and pay for it again. They told me they would refund me the shipping and insisted the item was still in stock. I requested this to be escalated, as this is very poor customer service, that i would need to reorder the item when I did nothing wrong. When i reordered the item and paid for the item again, two days after i ordered the item I received an email stating the item was out of stock. I still have not received any contact from asos with any gesture to fix their own error, even after explaining to their online chat the sittuation and requesting it to be escalated on Monday. The item i ordered was part of a set, so i'm very upset that they didn't make any attempts to ensure i got the item that i orignally ordered in april. They could have at least, at the minimum, put the item aside when they saw it was still in stock, so when I ordered it again I actually would receive the item. The customer should not have to go out of their way to fix the companies mistakes.

1. I made my first order and forgot to use the first time user discount code. I contacted customer service and they said it was too late and I could not add it to my order even though it was 5 minutes after placing it.
2. ASOS sent me an email saying my order had arrived. It hadn't. They said the expected date of delivery was April 22. It arrived on May 5.
3. I was not informed of any delivery charges until I received an email from the post office saying I would have to pay cash on delivery. ASOS promised me free delivery because my order was over $75. I had to pay $15.50 at the post office.
4. I searched the ASOS website to find out more about these charges. I finally found a faq that mentioned Canadian customers are entitled to a 15% discount to cover customs charges. This was not mentioned when I placed my order even though it was obvious I had a Canadian address.
5. I contacted customer service today via the chat function on the ASOS app and was transferred between 4 different people in the middle of my conversation. Finally, when I chatted with Rizamarie she only made excuses and was not able to help me at all. The company took no responsibility for their poor communication or making it hard for customers to find discount codes.

Needless to say I will not be shopping here again and will advise others to avoid this company.

Compte bloqué
Commande annulée
Bons bloqués
Asos: Tout est bloqué!
Compte bloqué
Commande annulée
Bons bloqués
Asos: Tout est bloqué!

I placed two orders with ASOS back to back because I loved the clothing selection they were showing online and just needed everything! However, since I placed two separate orders, I had to pay surprise customs charges on both packages (approx $15 each). NONE of the clothes were good. They were poor quality and did not look like the website pictures at all! So, I wanted to return the $180 worth of clothing that I ordered. However, since I ordered the clothing in two separate orders, I have to go through the process of returning two separate orders. Since their returns process is directly linked to Canada Post, I have to pay $22.40 two times in order to return the clothes, even though I planned on returning all the clothes in 1 package (customer service and website details allow this). After an unsuccessful hour with customer service, I still have to pay for two return labels even if I only mail one package. That means I will have paid $75 to end up with nothing! AVOID ASOS AT ALL COSTS because they did absolutely nothing to try and help me or remedy the situation.

Their return policies are terrible. 28 days before you get a refund? Really? Using our money so that you can make more money. That is completely unethical and this company should be investigated. I've already sent in a complaint to the United States governments consumer Financial protection bureau.