I contacted ASOS about my package being shipped to the wrong address the second I received the email that my product was being shipped. I went through fedex before I ever contacted ASOS since they were in charge of shipping. Due to the secure shipping method ASOS chose, I was told by fedex to contact the shipper and that they in fact could change the delivery. After sending an email to ASOS and getting an automated response I already knew they didn't care and weren't going to do anything about it, but I went ahead and tried anyways. I managed to find a live chat for assistance where I talked to an ASOS employee named John. He seemed as though he was going to be helpful and get things squared away only to send me an email later that looked like it was meant to be sent to another employee at ASOS telling me to change the address of the delivery and update him. How was I supposed to do this you ask? I have no idea since I had no control over the shipping. My product was in fact delivered to the wrong address over two hours away from where I tried to change the address to and left at the door. Mind you I had the correct address on my Apple Pay which every other place I've ever ordered from online uses. I was also never given a chance to see the address it was being shipped to until it was shipped. This time frame put it outside of the window to cancel my order and replace it.

The take away, by absolutely no means can you count on their customer care. They do not care about their customers, they just want their money.

Update: ASOS still refused to help even after explaining my situation. I asked for a refund and they told me I had to go check for my order which was delivered more than two hours away, before I could request a refund. I explained it's going to be more expensive in gas to go check for an order that's probably no longer there, than the order cost in the first place. The lady I was dealing with, Lea just kept apologizing, but doing nothing about the situation. She told me I had to check if my package was there before I could request a refund. "I then said it's not there what's the next step?" Implying I wanted a refund. I also explained it had been delivered hours ago and these so called customer care workers literally ended the chat while I was asking for help.

Take Away: support literally any other business. These customer care employees do not deserve the pay the are receiving for the little effort it takes to be decent to a customer that has been screwed over since they refuse to do their jobs and take care of the customers. It's pretty disgusting to see.

For orders ******* and *******, the money has not yet been returned to me. First, the certificates were sent by mistake, then they were canceled, then the money should have come to the card, but it never came, all the deadlines were out. I contacted the bank's support, they said that the refund was not received.

On another call, support simply ended the chat with me, without considering the merits of the issue. Disgusting work of the Russian-speaking Customer Care department. You steal money from customers who have been using your store for more than five years - are you not ashamed?

P.S.: In addition, support responds only through an inconvenient chat on the site (while not giving any useful information), and on the VK social network they no longer accept messages.

Don't waste your time shopping here. If you have an issue they are useless. They have no issue taking your money. If I could give them a negative rating I would have.

I have used ASOS on a number of occasions because they carry some good brands and they offer tall clothing, which can be difficult to find for women. However, their customer service is absolutely awful. I've had to use their chat boxes twice now and they are not helpful, and their service reps keep disconnecting during the time they investigate the issue. Fool me once, shame on you. Fool me twice, shame on me. I won't be shopping there any more.

Asos uk delivers parcels 2weeks after payment, that means you recieve your paid items 3weeks after ordering. Asos uk client services think that is normal.

Absolute Bull$#*!! I've order my clothes and it is now over a week late and they've told me 3 times now to keep waiting and waiting. After 3 times chatting with them I try asking for a refund. They tell me I can't get it and have to wait 2 more days AGAIN. Mind you my tracking again hadn't changed for 5 days this time. I had started an initial investigation, which they did not even go through with, then again without them telling me that they had not even processed the first one. All this to still not get my money back. Great :)

I bought a gift card for a friend but it turns out they couldn't use it because they're in a different country and when I tried to get a refund they're customer service page just leads to a blank page, I waited an hour hoping that something would happen but nothing did, they are thieves. They WILL take your money and not even pretend to help if something goes wrong

I'm from Canada, I purchased some items and it came to $200 cad. When I went to pick up my package I had to pay $82 for tax and import fee. They don't tell you anything and when you ask they send you the policy link and won't take any responsibility! They don't even have a phone line just chat!
I don't recommend to shop here at all don't waste your money here. They are scams

Very poor customer service! I made an order on 9 Jun, and ASOS confirmed the order. I am pretty sure stock was available. On 18 Jun, ASOS informed me via non-reply email that the item I ordered is out of stock. Why ASOS failed to inform me earlier? I only received this notification on 18 Jun. This is absurd! ASOS lacks efficiency and the worse is, when the customer like me needs support on order issue, there is no one we could talk to. No phone number to call, no FB messenger and no email address to write to. I have been a customer of ASOS since 2 years ago and I have bought many things since then. I am utterly disappointed with ASOS customer service. I guess ASOS is getting arrogant as they have grown big now. I think I have to re-consider if I wanna buy stuff from ASOS again after this unpleasant episode.

I did a order on a pair nike 270, it was a wrong on the shoe and when I contacted them for a return suddenly my order disappeared from my pages. I have now contacted the over ten times but they are not answering me. Not a serious company.

I don't even know where to start. I purchased two items on the 8th of June and I payed a lot of money for the shipping fee. Its almost 20 days now and I haven't received any thing. They only emailed the order number, no tracking. Don't get me started with their customer service. Very terrible. No one should buy from there.

The most absurd return policy I ever seen in my life just because of it I will never purchase anything else from a ASOS or recommend it to anybody they literally took half of my return mind you I returned it because it did not fit me and they literally have a return policy that they will take A percentage if you used a code at check out so when I returned it they really only gave me half of the money that's crazy.

Ordered two day delivery - it's been two weeks and still nothing. Customer service keeps telling me "72 more hours" to investigate and then just tells me another 72— they refuse to refund me even thought I still haven't received anything! I highly recommend NEVER purchasing from here. Horrible business and even worse customer service agents. Plus no number to reach anyone - genuine thieves.

Had to pay 60$ upon delivery, they censor reviews deleting bad ones from appearing on their website. Fraudulent company

Placed an order on May 3rd that I never received. After a issue came up stating the package couldn't be delivered I contacted ASOS who said they needed to wait till the estimated delivery date had passed to correct the issue. When this day came I contacted them and they said they were still on their way and to wait a week. After that week passed I contacted them again and they said my items got damaged and that I wouldn't be receiving anything. They stated that once they received the damaged package they would send me a refund back. They said each would take 2 weeks. So a whole month. They told me after they received the package they would send me a email. That never happened. I tried to be patient and waited for almost a whole month and nothing. I contacted them again and they said they received the package but never processed the refund. Now they are saying it will take up to 10 days to receive my money back. They just keep making excuses and keep telling me to wait. I spent a lot of money here and they don't give me my refund for something that is not my fault. I have never had worse customer service experience then with them. DO NOT BUY ANYTHING HERE. They are trying to rob me like many others on here who have also had bad experiences with them. They keep telling you to wait so you can just give up and lose your money.

Asos lost my parcel although I was using their own returns system. They refused to give my money back even after I provided all the possible evidence I have sent out my parcel. They are ignoring my emails. The return was worth almost 200 euros. I have been shopping at their site for years and they gave me the worst customer services and kept my money for themselves. Horrible, would never shop here again and do not recommend for anyone.

I'd definitely avoid buying from them. Shipping took 3 weeks and when the item that I received was too small and needed a replacement the only way to get a hold of them was thru online chat, which first you need to go thru and answer a series of questions and you wait for them to get on live chat, which wasn't helpful they couldn't even answer some basic questions, anyways I'm 7 days away from the wedding and still waiting for the other pants to arrive cause, they shipped it with FedEx smartpost (the slowest and cheapest shipping) won't buy from them again.

Had a package get "lost" and when I talked to costumer service they didn't email me back for 4 days, and when the package finally got here after 3 weeks even though I paid for 2 day shipping, an item had been stolen from it. I pay for premier delivery which is supposed to be 2 day shipping and my packages never come in on time.

I recently order what was clearly marked as a sweat short SET! This company only sent the shorts & not the top. I contacted their customer chat service and the person I was chatting with stated that they also saw it as a set and requested the completion of my order. Note the chat person was very helpful. It was what happened afterwards that was shady. She also noted that their manager said the website administrator was going to "work on that page", but that I would recieve an email for the replacement piece. A few days later, I received another email stating that what I ordered was marked as "Part of a Set" rather than my replacement confirmation. They clearly waited until their web administrator updated the page to notify me of this. Fortunately, I had both my order page and web page saved showing it to be a "Set" and that the link they sent me was after they updated it. They clearly do not want to correctly fulfill my order that I paid for. This products page was modified after my chat & order complaint to "part of a set". You can clearly see it was originally shown as a "set".

First of all if there's any issues with your order the only way to contact is by email which they don't respond to you. After paying for shipping on their site i still have to pay another fee of $80 to get my package in Canada. I've shop from many other sites in other countries and never experience this before. I will not purchase from them again nor will I recommend. Scam!