At the beginning I was skeptical about ordering from here, because I saw a lot of negative reviews regarding issues with shipping, sizes, product quality and more.
I love European clothing styles and considering I am one I wanted to give it a try and ordered $100 worth of clothes.
The sizes I ordered fitted perfectly and the quality was okay for the price paid. I didn't expect it to be any better and was very happy with it. The product was the same as advertised.

The shipping took about 10 days or so. I am very happy with what I ordered and will buy from here again.

Thank you ASOS team!

I paid for 2 eight ounce bottles of a hair product, Olaplex. I received 2 three ounce bottles! Sent item back, awaiting a refund or the correct products!

Amazing store, always high quality and fast shipping.
Surprised that it has such a low rate here... Have never has a single issue with them.
Sizes are sometimes messed up, but it happens to almost every brand and store

Then they put the blame on the Post office, but it's not true, it's ASOS who didn't pay the shipping

I have to give them all info regarding why I need to be refunded after ASOS received my returned. I never got my refund.

I recently placed my first order with ASOS. I was really excited because they had cute AND affordable clothes. When my package arrived, one of the dresses I ordered was not included and instead I got this hideoderous shirt. I attempted to contact customer service to let them know what happened and first of all, their chat (the only option) is extremely annoying. Second of all, I tried twice to tell the person I was chatting with that they messed up the order and I wanted the correct thing sent to me without me having to do anything since it wasn't my mistake and didn't feel like I should be punished for it, and both times I was told I HAD to return the shirt they sent me by mistake before they could do anything else. I work 60 hours a week and it was a huge inconvenience to make a trip to UPS. No one I spoke to seemed to care. After about a month, I finally had the free time to return it. Lo and behold, I get a message from them that they can't just refund the money because I returned it after 28 days so I only get store credit. Now I'm forced to shop with them again or lose my $30. They really need a phone number and I could not be more displeased.

Sent to my order to a 6 year old address, I called FedEx to update FedEx said they had to be contacted by the shipper I messaged ASOS and was told to go to my old address and wait for the package! Smh are you kidding me! They do not care if you get your order once it has been paid for and shipped. It's crazy and the year 2021 they can't pick up the phone all their shipping provider and correct and address. They said it's a "policy they don't do anything after an item has been shipped". Totally useless! I would give a Zero if I could. Never buying anything from there again. They just lost a long time customer.

I placed an order 3 weeks ago with ASOS. Yesterday, I got an email saying my order was cancelled without any further explanation. I contacted the customer service via chat and was told I needed to reorder. Absolutely no effort was made by ASOS to rectify the situation and it is still very unclear why my order was cancelled in the first play. I never requested a cancellation. I am extremely disappointed and frustrated by the complete lack of assistance I received from the customer representatives. Now some of the clothes I had ordered are out of stock and I still haven't received my money back.

This is by far my worst e-commerce experience I've ever had. I decided to try Asos as they bought Topman recently and I loved their brand and t-shirts.

I ended up waiting 14 days for the shipping, they charged me an extra $15 handling fees (On a $59 order) on top of it even if it said "Free Shipping" when you order and I'm not even talking about the poor the quality of the item that was horrific.

I contacted their support and I've never been treated like that from a brand before. They literally don't give a s**t about their customers and blame it on the customs. They even closed the live chat in my face when I insisted to speak with a manager (!).

And when you have to return your defective items, you have to pay CAD 22.40 YOURSELF, email them your receipt and pray they don't f**kk you over again and refund it to you.

Keep far from this company, there are plenty of other great e-commerce that actually give a s**t about their clients.

I left multiple reviews and they were constantly rejected by the company.

My original review was flagged for the following possible reasons:

• Use of language(s) not reflected in country of purchase
• Inappropriate comments (e.g., racism, hate speech, sexism, etc.)
• Personally identifiable information (e.g., full names, usernames, etc.)
• Spam or irrelevant content
• URLs included
• Discussing issues with your purchase or delivery that are not related to the product itself
• Review of the wrong product
• Reviewer is underage.

And this was my review:
"The strap popped off at the wedding I was in. It was sewn crooked and laid funny. And there was a stain on the front that would not come off so I had to use a marker to color it."

I bought my wedding dress on ASOS and I don't regret. It looks gorgeous on me and needs just a little shaping. Quality is not perfect but I'll wear it only once so it's ok. I saved a lot of money by doing this.

THEY WILL NOT SHIP YOUR ITEM. THEY CANT EVEN CALL THEIR CARRIERS TO CHECK. UNINSTALL THIS APP IF YOU CAN!

If you like to spend your time trying to understand where your order is, why it was not delivered, and periodically spend and wait for the money to be returned to your card, since you never received any normal support or parcels - ASOS is the best platform for this.

I ordered a pair of tan heeled ankle boots from this site. I waited 2 days longer than what the site said the package should be delivered only to receive a pair of white flats. Although the sticker on the package says tan heeled ankle boots. Either someone really wasn't paying attention or the site did not want to reach out to inform me they were out of stock. The boots are no longer on the website. This is my first and last attempt ordering from them.

Horrible customer service! They won't respond to emails if something goes wrong and they will most likely NOT give you your money back.
I don't recommend taking the risky of shopping here tbh.