Ordered a pair of shoes for christmas last year as a present for my partner (ordered them at the beginning of november with express post which gave plenty of time for them to arrive). It is now february and i have still not yet received them. I have been in contact with ASOS numerous times over the past few months and i just keep being given to so many different people. Also the old excuse we will get back to you, yeah another 3-4 weeks later and i finally get an email due to me chasing them down. Paypal has given me my money back, since then i have contacted ASOS to get the same shoes at the same price as they were on sale at the time. Least they could do would be to match the price for their stuff up and consistent lack of customer service. Oh yeah, that was 2 weeks ago and still nothing! Absolute disgusting customer service! I will never use them ever again nor will anyone i know

Items were meant to arrive on 22 December 2021 but still have not.
I've sent emails and tried to track it but the tracking number doesn't work.
Disappointed with the level of service.

I returned items using asos instructions (received link), this does not generate a trackingnumber. Have Been waiting two months for the refund, which i Will not receive without a trackingnumber.
I find it hard to believe that a package that i received in less than a week from ordering, should take over two months to return to them. Even without a trackingnumber, the packages should still be processed upon return to them.
My impression is they keep the items and the Money as long as you cannot provide a trackingnumber. Who knew that receipts from your local postoffice is not proof of payments/shipment?
Will never order there again, and DO NOT recomend anybody to shop there.
Customer service is horrible, they follow script and does not answer any questions.

This company has only ever disappointed me. I have bought from here maybe 20 times? And I'm not exaggerating, literally everything I have bought from them I have ended up having to return. The quality is absolute GARBAGE, the clothing never looks like the photos, the colors are off, the sizing is ALWAYS off. It's like they are trying to mislead you. Please save your money and never even LOOK at their website.

I have ordered some jacket from asos and they send me another one. I'm writing now them and they tald me I have to pay some extra money to return this jacket and to get back my money(only jacket price). Then, i have to make new order to buy that first ordered jacket. I dont have garanty that in this case my jacket will be the same.
Oh, also, i have to pay more money for this jacket, becous now it is more expencive then during my first order. Do you think that this is corect?

I ordered clothes my account shows delivered on the 4th of January 22 and as at today February 10,22. I have not received the clothes. All efforts to communicate don't work, I tried chat I noticed they constantly blocked or cut me off, I went through head office they said only means of communicate is online chat. ASOS now operate illegal way if blocking customers from direct contact. No customer care, no phone, everything is robot.

More cheap chinese crap! Keep your cheap clothing over seas! US is sick and tired of your cheap quality!

I ordered 4 items at Asos. And 2 of them were wrong items. It is a loss of time, to send the items back... and you only get refund 10 days after they received the items!
It is inadmissible to experience errors like those.
I don't recommend ordering from them!

Literally clicked on 10 different items that said they were in stock to find out they were not. Finally gave up and stopped shopping.

Today I chat with Cheryl the manager and Jhonel.

The customer service is really bad especially the chat room, they tend to reply with the same template or scripted replies and I don't feel like I'm being serviced. I have been given two different reasons on the parcel not being delivered to the same location that I have ordered with the same courier service before… the customer service only asked me to reorder and to message the courier directly, I wonder if that is the consumer's job? Only pushing the responsibility to the customer rather than checking on their backend, I have collected the evidence regarding this situation and I hope someone in Asos can contact me. They never even offered to investigate just asking me to leave the chat without providing a valid solution. I read the terms and conditions, checked the tracking status and have been surprised twice that my items were refunded without my consent. They told me I did not pay custom fees when clearly I could see on the tracking the parcel hasn't even been sent to the airport for me to be able to pay any sort of fees and it isn't even 7 days yet, I read the term the condition … it is an unacceptable behaviour and unprofessional for this type of customer service treatment, I urge Asos to please take serious action.

I'm so aggravated with these people From ASOS These people Will give you hell when your doing a return and trying to get your money back! A whole bunch of run around bull$#*!! They will tell you this is the day your money will be refund to you which bull $#*! and if you don't see it on your bank account they say wait till the end of the day or the next day keep making you run around I'm still fighting to get my money back from these dam thief $#*! people.

Please be careful if you order the same day delivery.
I ordered few items for special occasion -my daughter's birthday, that supposed to be delivery the same day evening time. The courier didn't try to deliver the parcel to us and made just one call, which I did not have time to answer, and he left.
After a dozen of my requests to the company to return the driver and deliver the package or deliver it at least in the morning, my requests were ignored. All I have got is - we are sorry and you parcel will be delivered only next day late evening. All our hopes to handle the present in time were ruined by the inaction of this company.

I bought $300 worth of clothing from ASOS and was told I had free shipping, when it got to the post office i had to pay $100 of "transport fees". Customer service was awful they don't even have a phone number, and all the clothes were horribly quality! Huge mistake and probably the biggest waste of money I have ever had to this day.

Multiple pairs of shoes I ordered from them were not the quality shown in the pictures. When you order a Big Mac from McDonalds, you don't expect it to look exactly like the photo, but that doesn't fly with a $80 dollar pair of shoes, it's unacceptable. Avoid buying ANY of their shoes, seriously. They are all made in china and look very very cheap. I would STRICTLY stick to their shirts, and be be very cautious of the sizing available per product, as it varies tremendously. If something is marked as "oversized fit" it's gonna be 2-3 sizes bigger than what a normal fit would be. Be cautious.

Anyways, back to the shoes. I've attached photos of all of them so you can see how they look way worse in person. Also, the shoes given to me were SCUFFED, dirty, bent. Clearly returned before. Guys, they just look cheap. The zippers barely work on them, it's just all around made in china bs.

Sketchy Review policy, as well. They have to INVITE you to review the products, through a link from your email, so I couldn't even review the shoes I got until I get a "link" to do so.

I am angry I bought some snowpants and it's not showing up on my orders so I can't return them. Frustrating

I returned goods one month ago. I tried to track the package and is stuck somewhere according to tracking information! Reliable/non reliable who knows?

I tried to send emails to customer service and chat. No one is replying. Customer service is non existent. MY ADVICE NEVER BUY FROM ASOS.

My order from ASOS arrived on the 23.12.2021, with only 5 of the 7 items in the parcel. I reached out to ASOS (via live chat) and the customer service representative confirmed with the warehouse team that only 5/7 items were included in my shipment. She said that she processed my refund for these 2 missing items. However, days went by and I had received no refund notification or emails from ASOS. During this time, I also returned my other items back to ASOS as they were terrible quality and unsuitable. I reached out to ASOS again via live chat and I was told again that he would process my refund for the 2 missing items and my other items would be refunded once received back at their warehouse (totally ok). Again, days went passed, no refund, no email... I reached out to ASOS via email. I was responded to 2 days later stating that they were NOT going to refund me, and they had now banned my account. After researching this on google, there were multiple articles and reviews of ASOS sending this exact message to customers who complained about their online order?

So I now assume I will not be refunded for the items I sent back as a return either. I have lost $450 to this company. They have no phone line, only live chat and email. They do not respond to emails. I am furious with this company and there is nothing left for me to do.

I ordered from ASOS for the first time and they sent me the completely wrong item. When asking for a refund they want me to put up the cost to ship it back? When all is said and done It would cost me money sending it back. After all of that and the duty fees. Do not waste your time.

Absolutely the worst service I have ever received from an online store. My order was meant to be delivered on the 29th of December. They missed the delivery and told me they would deliver it by the 17th of January at the latest.

Its the 18th now and there is no sign of delivery. I contacted them again and they said their courier has requested more time till the 25th and they refuse to refund my order despite the repeated delays.

They said that since their courier has requested additional time (for the second time I might add), they will extend my delivery date and will not refund me. Customer service person said it was their process and despite it being unethical and probably illegal, they have to follow it.

If you value timely delivery or ethical business behaviour, I cannot recommend this store at all.

I tried THREE times to order something and it got cancelled every time, with no explanation. I was told to try ordering using a different device, change profile details... etc, to no use! The customer service chat is farcical. The chat kept ending because the person I chatted to took too long, or suddenly they were replaced by someone new - mid-chat. Eventually I got hold of someone who was able to see that the items I tried to order were in fact not in stock! For God's sake - don't waste time on this company. Buy your clothes elsewhere!