Ashley Homestore

Let no one think of buying in this store. And specifically in Hialeah with the seller C B. Very poor service in all respects. Only when I returned the entire purchase did the managers appear to fix it. The seller NEVER clarified that the purchase was with interest and then nobody answers you for a solution.
3 defective deliveries in an arcade game over $5K. Until in the 4 delivery they brought it correct.
If you can choose another store, do it, avoid buying there.
A complete disaster when processing the financing through two cards and he never informed that it would be with interest or otherwise he would never accept that option. In the store they do everything quickly, they ask you for the license and the social and that's it, but then they are not that fast to solve
You can see in the photos the three defective deliveries and how they omit the client's signature in the consent of the interests and after you realize it is too late and they never answer a call to clarify anything.

Bought a dining table set a year ago and wish I had first read reviews for ashleys online. I would never have bought from there as all reviews I read here are accurate. The furniture is of poor quality and their customer service especially after you purchase is horrible. They convinced me to get a protection plan for scratches and stain Mark's but failed to mention that you need to pay almost 100 usd for delivery of replacement and another 100 to renew protection plan for the new piece. Please take my advise and take your money to other stores. Extremely disappointing

Purchased bed and a living set 2 weeks ago was scheduled to be delivered today only to follow up to be told oooo it's going to be another 4 -8 weeks, no communication what so ever not even a courtesy call at all if I would not followed ilup. I would of never new... tha k you but no thank you I will be requiring a full refund

The Ashley staff and management COULD have been dismissive of my husband and I when we were given a previously used item. Instead... we were treated with respect and rapid responses. As I write this we are having a delivery to replace the incorrect item and have found the delivery and employees to be exemplary, on time and diligent. I'm sure some customers my not wish to speak of their experience, but I want anyone considering a purchase in this store to feel assured that they are in competent hands, both on the floor and also at the front desk. We were in awe of the truly great treatment from everyone.
Thank you ALL,
Rich and Paula Zinn
Milford, NJ

They cannot seem to cancel orders despite multiple attempts and then try to charge you. Customer service is the worst.

AVOID THIS COMPANY AT ALL COSTS IF YOU VALUE GETTING NICE FURNITURE THAT IS PROPERLY INSTALLED

I went there 2 weeks ago to buy a dining set and bed frame, the sales rep was very nice in working with us and made the entire experience fantastic. He persuaded us into getting delivery and installation which was an extra 150ish and the estimated shipping time was about a week or so. Based on this smooth transaction, I assumed delivery and installation would be the same.

I WAS VERY WRONG. When delivery and installation actually happened a week later, the installer built everything completely uneven so you couldnt sit in any of the dining chairs without it rocking back and forth and our bed frame had pieces that werent even hooked up. The installer promised he would fix these issues but left immediately!

I called customer service to try and get this fixed but they werent able to schedule someone sooner than a week. The rep assured me that someone will be out on Saturday to fix it, but saturday comes and there is no arrival time or update. I called the customer service line again only to be told that the rep before created the ticket wrong since the item is not damaged. The second rep assured me they created the right ticket this time and told me that someone would call me in 2 hours to schedule and if not, then monday at the latest. It is now Weds and I have called again to be told that the previous rep created the ticket wrong and that they could create another ticket!

It is going on 2 weeks now and no one will schedule someone to come fix their $#*!ty work. I dont understand why you would force this terrible installation work quality just to earn a few hundred more dollars. If you want properly installed furniture and not have to chase customer reps around, go to a different furniture store.

Waiting on dining room for 3 months, keep promising and changing the date. I purchased from them as they said table was in stock, delivery this Wed. I won't have it in time for the holidays, and will never purchase from them again.

This was the first and the last time I bought something from Ashley. We chose 2 bedside tables and decided to pick them up in the store. My husband brought them home today.
He didn't open the boxes at the store and didn't check if everything was in order.
They gave him a paper to sign that says: "I understand that it is my sole responsibility to open and inspect merchandise to ensure that it is in satisfactory condition Prior loading it on my vehicle…." My husband just signed the paper. His English is limited and he is very busy with his work.
Do you know any other stores who would give you such notes to sign? I don't…
When we installed the bedside table, one of the drawers was cracked. I called the store located 487 E Moorestown Rd, in Wind Gap, PA *******.
I asked what can be done because of the cracked drawer. It cost me $248 each. The nice lady immediately re- read the same instructions and said "it could be cracked during the transportation… you are responsible now because you signed Pickup Bill of Lading". What a scam!
Ashley - Not reliable or responsible for their merchandise.
Pay attention AND READ what you sign.
Make sure you take your time to open the boxes and check every single details before you sign there created "ASHLEY HOMESORE – PICKUP BILL OF LADING".
The products are expensive but very poor quality.

Long Story: I purchased a bunk bed on 9/27. Said it would be delivered on 10/5. Once the delivery came, the product was damaged--we sent it back. We rescheduled the delivery to 10/11. Once the bed came to the house, it was damaged again--better yet, it was delivered in moving blankets, not even in boxes. The delivery men were so embarrassed but very apologetic.

I called and asked what they can do to fix this. They said they could only issue me a 10% refund on the damaged product. So after spending over $900 at their store, they were able to issue $30 back to me; ridiculous. I accepted the $30 because I didn't want to start the bed shopping process over, and I'm due to give birth in December. After accepting the $30, I rescheduled for the third delivery, 10/18, and It came damaged yet again. I walked into Ashley HomeStore in Schaumburg, IL and spoke to the manager, Savannah, who gave me the run-around and said you can call customer service since she's not able to issue anything. I asked to speak to her Direct Report and she refused. As the manager, she should have been willing to help a paying customer to make this purchase correct and not embarrass herself since after speaking to corporate they said that she would be the one issuing me the discount on delivery charge. Needless to say, she has a fun phone call coming her way tomorrow morning.:-)
Still waiting for a non damaged bed!

In short: I would avoid this place!

Ashley Furniture is an absolute abomination of a business. 7 months ago I purchased a bed and couch to be delivered. I was told that I'd be given a 2 hour heads up when the couch would be delivered... they called 5 minutes before they pulled up and almost marked it as "owner not home" even though they didn't keep their agreement.

The bed was a completely different issue. They told me 6 weeks to be delivered or be contacted... I called on week 8 and they had 0 news about an update. Only when I threatened to cancel did they "miraculously" find a way to get it there in 4 days. I cancelled.

Last week I decided to give them another chance... bad mistake. They charged my card 5 times for the same purchase, utilized all of my available credit, and somehow managed not to have an order in their system after all that.

I called 10 different times trying to get a resolution for all the duplicate charges and didn't get a call back for 5 days! Then after all was said and done, I tried to login and pay for the same order, and it gave me the same error messages as before, but charged me twice again! 7 charges, had to get my cc company involved, and after all that... still no furniture order placed.

Absolutely terrible company. It's never their fault, they put their poor customer service reps in awful situations where sales staff and management never have to answer for their mistakes or wrongdoings. I would never recommend this company to a friend or family. Ashley furniture is everything that's wrong about business. You're much better off going with a competitor.

Purchased a dresser that was delivered on 9/23/22 broken and completely unusable. Since then I have had 4 appts for technician to come view damage. No showed every time! No call, nothing. It is 10/17/22, I still have a broken dresser, cannot get any help through the customer service line AND my card has been charged.

I recently bought my sofas and bedroom from Ashley and very happy with my order... i got it delivered to Montreal and had them pay for it as it was fairly big order
The quality of thei furniture definitely beats any other furniture store in Canada

I brought two couches from Ashley 3 years ago. I have been trying to get them fixed for 2.5 years. The warranty is for 5 years. Company has just given me the run around for 2.5 years.

Bought a poor quality sleigh bed that was screwed on without railings even though my recept says I paid $104 for railings. What a fraud. Order took five months to deliver because of COVID according to them. Six months later I sit on my bed and the small screws used to attach the slat to the sideboard shears off. Why not? It's meant to be attached to railings. I call them and after long waits on the phone, two hung up calls from Masters of rudeness and a false promise to send an email to emailus@ ashleycustomercare.com I am without a bed and acknowledgement of my email. They said they'd get back to me in 7 to 10 business days. It's well over that and silence. I started shopping Ashley in 2004. I got pretty solid stuff from them over the years. Right now, it's no longer the same company and the quality is zero. If you value your time and sanity - don't buy from them.

Bought a sectional with chaise. After 2 months of not even sitting on it the stitching on the chaise started coming apart. We purchased the fabric protection plan and after Several calls to the store I finally got the number. They asked how long ago I noticed the problem and I said a month or two ago. They put me on hold and after 30 minutes the guy comes back on the line and says you need to report it within 30 days so it's not covered

I wish I could give this store minus 100 zero stars. We purchased a couch in Feb 2022, didn't receive it until April. After 2 weeks the cushion fabric looked like it was worn out. One by one the fabric on all the cushions looked the same and my couch looks like it's 10 years old. Now after very minimal use of this couch the back cushion zipper broke & all the stuffing was coming out. I put in a claim for the $500 warrantee we were talked into buying and they DENIED the claim saying its "normal wear & tear". The couch is only 5 MONTHS old! I also put in a complaint to the store and the technician had me send several pictures. They then sent be a box of stuffing and a new back cover. The said to contact them if I need assistance with stuffing it. Here I am stuffing a cushion for a couch that I paid $3,000 for and is only 5 months old. The ottoman that came with in is sunken in. It all looks like a piece of junk furniture. I wish I paid attention to the reviews. I wasted my money and this piece of junk isn't going to last 2 years. Cheap Cheap Cheap furniture! Customer services is extremely rude.DO NOT SPEND YOUR HARD EARNED MONEY ON THIS JUNK!

BUYER BEWARE! Post furniture purchase customer service is non-existent. I have been attempting to receive a refund due over $500.00. Corporate office is not reachable. Representatives hang up the phone after waiting hours to speak to someone. The store personnel is wonderful, however you will enter ZERO support once the deal is sealed.

Right now I am waiting for the (3) THIRD time for ASHLEY to get my delivery of two recliners.
Just got a call (9.16AM) from Ashley distribution that they were getting ready to load my order. Was told yesterday that the delivery would definitely be today between 8 and 9 AM. Additionally, the person that called asked me to VERIFY WHAT I ORDERED.
This is by far the WORSE store that I have ever has the total displeasure of dealing with and the VERY last time I will ever enter this disaster of a store.