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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,957 reviews

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California
1 review
0 helpful votes
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Always on time
May 5, 2025
Updated review

Love Ashford's specials, purchased many watches over the years, always happy with them.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Good prices
March 24, 2025
Previous review

Purchased several watches over the years, always being happy with the experience

Date of experience: March 3, 2025
New Hampshire
1 review
0 helpful votes
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Fine
May 4, 2025

I don't remember. Having an orange watch was clever of you?

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Louisiana
1 review
0 helpful votes
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Ive bought several pairs of sunglasses from Ashford and they have great deals on NEW merchandise that always shows up securely.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

California
1 review
0 helpful votes
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MAGA! Make Ashford Great Again
May 4, 2025

Make Ashford Great Again!
Make Ashford Great Again! Thank you!

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Happy with purchase
May 4, 2025

Great customer experience, quick shipping and great follow-up!

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Virginia
1 review
0 helpful votes
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Wonderful experience
May 4, 2025
Updated review

Thank u so much. I mucho loved it. Nothing more to say but visiting the site is very necessary before judging

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great rates
April 27, 2025
Previous review

I want to know more about tax exemption as I am a diplomat and having a tax exemption card.

Date of experience: April 17, 2025
Canada
1 review
0 helpful votes
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Shopping with Ashford;
May 4, 2025
Updated review

Ashford is my preferred site when buying an Invicta watch. Service is always top notch and the product is always on time... it's usually a day ahead of the tracking time... can't beat that.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Great watch at a good price.
April 24, 2025
Previous review

All my previous purchases have gone very well. I buy from 2 Invicta stores and Ashford seems to have better prices.

Date of experience: April 14, 2025
Washington
1 review
0 helpful votes
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Great prices
May 4, 2025
Updated review

Had some problems with credit card verification, but it was resolved.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Prices are great!
April 21, 2025
Previous review

Prices are great!

Date of experience: April 11, 2025
Texas
1 review
0 helpful votes
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Exactly what I was looking for at an amazing value!
May 4, 2025
Updated review

The perfect buying experience. Easy, fast delivery and amazing value! I'll be back soon.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Smooth and easy process
April 24, 2025
Previous review

Smooth and easy process.

Date of experience: April 14, 2025
Pennsylvania
1 review
0 helpful votes
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Easy transaction, great quality products at super discounts.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Azerbaijan
1 review
0 helpful votes
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Perfect
May 4, 2025

Perfect service with fast and good serving system. Thank you!

Date of experience: April 1, 2025
Ashford W. — Ashford Rep
12 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

New York
1 review
0 helpful votes
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Authenticity
May 4, 2025

I was please the see how authentic the glasses really are. The attention to detail is incredible.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Czechia
1 review
0 helpful votes
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I am satisfied with the speed of delivery, I buy regularly, I have already bought 12 watches at a price of 9.780USD, but I am sorry that as a regular client, at least two deliveries of damaged boxes (01.10.2024 - four pieces of EDOX boxes and 12.02.2025 - one piece of box for ORIS Atelier watches). For the Edox delivery the travel pouch was missing, the store promised to send it additionally together with a discount for the damaged boxes, but it did not happen..

Date of experience: February 12, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Problem with completion and payment of the order
January 28, 2025
Previous review

Previous orders have gone mostly fine. I was able to place this order after creating a new account, and yet there was some problem with the address for the credit card payment. I missed the watch I was looking for. There was no problem in previous orders.
I once received different items than I ordered and the delivery was incomplete (case was missing, watch boxes were broken).
In the first order, I received a watch with dust under the glass and with bent masts, which I discovered only after replacing the strap, which had come loose and threatened to damage the watch by falling.

Date of experience: January 17, 2025
Romania
1 review
0 helpful votes
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Profesionalism
May 4, 2025
Updated review

Sunt foarte multumit de calitatea serviciilor. Livrarea a fost facuta cu promptitudine.

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Am avut probleme cu plata
April 21, 2025
Previous review

Am avut probleme cu plata.

Date of experience: April 11, 2025
Texas
1 review
0 helpful votes
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Returning
May 4, 2025
Updated review

Easy and secure transaction. Merchandise received as expected

Date of experience: April 24, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Easy and reliable
November 30, 2024
Previous review

Products delivered as described on the website. Very good packaging

Date of experience: November 20, 2024
District of Columbia
1 review
0 helpful votes
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Digital prx
May 4, 2025

Truly a best in class watch digital for the money. Great finishing, features, and style.

Date of experience: April 23, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Great Transaction.
May 4, 2025
Updated review

Great Transaction. I was not expecting to see anything on the site of interest, but was pleasantly surprised when I came across this Hamilton. Great watch at a great value.

Date of experience: April 23, 2025
Ashford W. — Ashford Rep
12 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Great transaction
April 1, 2025
Previous review

Great transaction

Date of experience: March 22, 2025
Arizona
1 review
0 helpful votes
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Defective watch
May 4, 2025
Updated review

Everything was great, except for the watch does not have glowing numbers, I feel ripped off

Date of experience: April 23, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Let's see when it shows up
April 23, 2025
Previous review

Let's see when it shows up

Date of experience: April 13, 2025
Minnesota
1 review
0 helpful votes
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Return
May 3, 2025
Updated review

Will return 2 frames but no body return my email. I don't get it?

Date of experience: April 23, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at [email protected]


Would be nice if you can put out more pictures on each...
April 19, 2025
Previous review

Would be nice if you can put out more pictures on each individual frame that we can zoom and look at their specs clearly of each individual frame

Date of experience: April 9, 2025
New Jersey
1 review
0 helpful votes
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Mr. Anthony
May 3, 2025
Updated review

I simply like the quality and prices of your products. Your services are also great and less hassle.

Date of experience: April 8, 2025
Ashford W. — Ashford Rep
12 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Mr.
April 3, 2025
Previous review

Great. Excellent product at reasonable prices. I'm very impressed with their products, prices and excellent customer services.

Date of experience: March 23, 2025