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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,741 reviews

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California
1 review
0 helpful votes
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Satisfied
May 25, 2025

I wish there was a try on filter so I would be able to see if the glasses were too small or too for my face. Other then that It was fast, cheap and good quality.

Date of experience: May 15, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New Jersey
1 review
0 helpful votes
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Good
May 25, 2025

Excellent items and excellent service I'll buy again from them!

Date of experience: May 15, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Colorado
1 review
0 helpful votes
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Idk
May 25, 2025

Idk because it's a gift for my gf so it's still wrapped up waiting for her bday at the end of the month.

Date of experience: May 15, 2025
Texas
1 review
0 helpful votes
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No problems
May 25, 2025

Everything went smoothly! I had absolutely no issues. Delivery was also a breeze.

Date of experience: May 15, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Georgia
1 review
0 helpful votes
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Lovely
May 25, 2025
Updated review

Beautiful pear of glasses. I would definitely purchase again from Ashford!

Date of experience: May 15, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


We willSee when they arrive
May 11, 2025
Previous review

We will
See when they arrive

Date of experience: May 1, 2025
North Carolina
2 reviews
0 helpful votes
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Watch
May 25, 2025

I had a good experience. I placed the order and it came in a timely fashion.

Date of experience: May 15, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Colorado
1 review
0 helpful votes
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Great experience
May 25, 2025
Updated review

Smooth and fast! Great price and easy shopping experience!

Date of experience: May 14, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great price, easy website to navigate
May 12, 2025
Previous review

Great price, easy website to navigate

Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
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Great quality timepiece
May 24, 2025

Good Day, Is there any way possible for me to get a larger band for this watch? The standard issued band (22mm) is a bit small for me. Do you have the same band in a 24 or 26mm?

Date of experience: May 14, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Very happy
May 24, 2025
Updated review

Easy quick and as described, happy customer, will buy again

Date of experience: May 14, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


So far, see the delivery
May 12, 2025
Previous review

So far, see the delivery

Date of experience: May 1, 2025
Tennessee
1 review
0 helpful votes
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Avoid if you might need any support
May 24, 2025
Updated review

Price was low, but support really sucks. The person I dealt with was super lazy and basically told me to go find the manual for my (expensive) watch by myself. If it were my company, I'd send them home and find a better worker.

Date of experience: May 14, 2025

Great price but selection was lower than Id like
May 14, 2025
Previous review

Great price but selection was lower than Id like.

Date of experience: May 4, 2025
New York
2 reviews
0 helpful votes
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Great, reliable Seller
May 24, 2025

I have ordered from Ashford many times and their service has always been excellent.

Date of experience: May 14, 2025
Ashford W. — Ashford Rep
10 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Texas
1 review
0 helpful votes
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Overall Great!
May 24, 2025
Updated review

Good quality product, and fast delivery service. Ease of use on their website. I can't complain. The packaging was great too

Date of experience: May 14, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great!...
May 14, 2025
Previous review

Great!... I like the prices

Date of experience: May 3, 2025
GB
1 review
0 helpful votes
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Outstanding
May 24, 2025

Bought a Rado watch, its authentic. Still wear it everyday 😂

Date of experience: January 14, 2022
Ashford W. — Ashford Rep
10 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Pennsylvania
1 review
0 helpful votes
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Good
May 24, 2025
Updated review

Good good good goodness good good good good good good good good good good good good good good good good good good good good good

Date of experience: May 13, 2025

Payment gateway is good but with some delays and not...
May 14, 2025
Previous review

Payment gateway is good but with some delays and not recognizing payment methods

Date of experience: May 3, 2025
California
2 reviews
0 helpful votes
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Good site
May 24, 2025

Easy site to navigate with good product info. Had to check other sites to find complete info.

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
10 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Maryland
1 review
0 helpful votes
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Shipped quickly and easy to parse website
May 23, 2025
Updated review

I found exactly which sunglasses I needed on the website, easy to use

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Came up in a google search for oakley sunglasses
May 10, 2025
Previous review

Came up in a google search for oakley sunglasses

Date of experience: April 30, 2025
Tennessee
1 review
0 helpful votes
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Birthday gift
May 23, 2025
Updated review

Haven't opened it it's a gift for my daughters birthday in July

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


It was great
May 13, 2025
Previous review

It was great

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Good.
May 23, 2025
Updated review

Fast service. Package is perfect. I love to see SEIKO brand.

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
10 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


I love all my 2 watches. I always want Hamilton brand. Am a woman wearing man watches. I love big watch. Great selections.

Date of experience: April 30, 2025
Georgia
1 review
1 helpful vote
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A bit disappointed
May 23, 2025
Updated review

I received my Guess sunglasses not in great/new condition. They're beautiful glasses from a distance, but the left lens is scratched up and the left temple arm is really loose (not because the screw is loose but like someone wore them and stretched them out?). I threw all of the packaging away (thinking that they're new sunglasses), and that was a mistake. Hey... at least the Guess eyeglass case is nice: (

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
10 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


I had to retype my credit card twice in regards to...
May 11, 2025
Previous review

I had to retype my credit card twice in regards to an error, and stated I should try again later. Well I did, and it went through.

Date of experience: May 1, 2025
West Virginia
1 review
0 helpful votes
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So Far Well Pleased
May 23, 2025

I've ordered several watches from Ashford, no problems. Completely satisfied. Hope that continues.

Date of experience: May 13, 2025
Ashford W. — Ashford Rep
10 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.