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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Shop here few times, always excited with good deal.
Please ship both watches together. Watches were shipped separately.
Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches
Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches
Site didn't allow me to use the instant discount offered in the time limit, clicked on it and it never applied. 114.99 to 104.99 only gave the 5% site discount..
Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches
My second purchase from the site. Delivered right on time at no charge. Beautiful watch at an exceptional price!
Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches
I bought a Tissot watch from Ashford as a gift. It worked for approximately 24 hours after the package was opened. I contacted customer support and they insisted it needed a new battery and instructed me to take it to a jeweler.
Jeweler attempted to replace the battery and determined that the existing battery was fully charged and something else is wrong internally. The secondhand ticks back and forth, but does not go round and round.
Contacted Ashford customer service a second time. They stated that I must contact the manufacturer to make a warranty claim. I asked them to email me the contact information on how to make a claim. I never received anything.
The packaging and the watch itself were very impressive. Too bad the watch only displays the correct time twice a year. When I saw the price online, I thought it was too good to be true. Such is life, you get what you pay for. Buyer beware, they sell defective watches and don't stand behind what they sell.
Hello,
Thank you for your review. We do apologize you were not satisfied with your order. Regrettably, we are not able to find your order information. Please reach out to customer service if you would like any further assistance.
Hoy realize mi segunda compra en Ashford y muy satisfecha con los artículos y precios en esta segunda compra me ofrecieron un cupón de 10 dls. Pero a la hora de ir a pago no me acepto el envío gratuito y la compra era de 110 dls.
Pienso que fue por el cupón y me cobraron 5.99 por el envio o sea NO fue gratis... deberían de respetar el envío gratuito.
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Thank you for your review. We hope you are enjoying your purchase.
Fast shipping and nice items. The are great, fast, and they have an excellent customers service, I recommend them.
They charge 5.99 to ship the sunglasses to you, quality was not what Oakley should be. I had to pay to ship back & then they credited me $5.99 less, total rip off...
Hello,
Thank you for your review. We do apologize you were not satisfied with your order. WE do see you reported the item was bigger than expected. As stated in our returns policy, Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# prior to return. Please bear in mind any original shipping fee ($5.99, $19.95, $29.95) is non-refundable if applicable. We hope you shop with us again so we can make it up to you.
Placed order for 2 sunglasses, one came defective. Returned it. Placed another order to get a good one. A defective item came again. Customer service didn't want to provide a prepaid return label. Conclusion: It their stock consists of aftermarket/used/refurbished merchandise.
Hello,
Thank you for your review. We do apologize for the delay on your order. We hope you shop with us again so we can make it up to you.
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition.
I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Hello,
Thank you for your review. We hope you are enjoying your purchase.
I am delighted to buy with this page 15 days ago I bought an Invicta ******* and everything was perfect, fast shipping, the product arrived in excellent condition, the outer packaging, but the product as such in excellent condition, I recommend 100% to buy in this site
Hello,
Thank you for your review. We hope you are enjoying your purchase.
Just purchased a U-BOAT 6117-1, at the time of purchase their web site description said an ETA 7750 mouvement but what i received is a Peseux p350 mouvement very disappointed, they offered me a refund of the watche but not a refund of the taxes and duty paid in the amount of $355.21 that i will never see back from ups or the goverment!
NOT EVEN WILLING TO OFFER ME A MONETARY COMPENSATION FOR THEIR MISLEADING DESCRIPTION!
Thanks * from ashford!
BEWARE U-BOAT FLIGHTDECK BUYERS YOU WILL RECEIVE A PESEUX MOUVEMENT!
*Personal information redacted by admin
Hello, Thank you for your review. We do apologize for any inconvenience. We do see we did offer a return for the item since it was our error. Regrettably, since we do not charge the duties and taxes, we are unable to refund you for them. However, these fees are 100% refundable if you make a claim with your local customs agency or UPS directly, here is all the information for getting your import fees back. https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html We, again, do apologize for any inconvenience. Please reach out to customer service for any assistance you may need.
I bought diesel watches from Ashford and one time it got delay when I contacted them they did me a refund. Nice customer service
Hope it will be same.
Hello,
Thank you for your review. We hope you are enjoying your purchase.
I ordered 3 watches it was quick and easy getting in and out of the process. I like this site I've ordered before and received my order in a week.
Hello,
Thank you for your review. We hope you are enjoying your purchase.
Ordered two watches over the course of about 9 months. Both were priced well. Shipped and arrived fast. Both were in perfect new condition. Can't say that for other online watch sellers. Only wish they had more of a selection of brands but that's probably why their prices are so good.
Hello,
Thank you for your review. We hope you are enjoying your watches!
Be aware they might be selling fake or counterfeit product. There are three major issue on the one I bought from this website. They refused to admit that the glasses has issue. They said the one is as perfect as originally made. Please be cautious, lower price is a trap.
Hello,
Thank you for yourreview We do apologize for any inconvenience. We have rechecked with the returns department and they advised us:
"It's where the layer is held and then cut during manufacturing. All of the models have those marks. Some are cleaner than others, but still there."
We do apologize but as the model is designed this way, we are unable to refund the original shipping fee.
Again, We do apologize for any inconvenience.
Best regards,
Purchased a new eterna watch arrived damaged they did not offer a refund but told me to have it fixed at local jewellers the repair came to £81 GBP of which they would refund $50 dollars max £40 GBP.
Also watch has no warranty
I will never buy from them again you have been warned...
Hello,
Thank you for your review. We do apologize for any inconvenience. Apart from your Ashford.com warranty for international customers, we will reimburse you up to a certain amount for the repair alone based on the price of the item and generally prices on how much it cost to do the servicing. We cannot take into consideration Taxes or extra services that may be provided during the repair.
The price for your item has a max of $50 USD. Again, we do apologize for any inconvenience. Please contact customer service if you have any other questions or concerns.
Best regards,
Ashford.com
Purchased a few watches from Ashford. Received the package and forgot it in my garage. During the Pandemic came across the box, opened it and 2 of the watches were not in there. The boxes were there, but the actual watches were missing. Having purchased from them before, I never even bothered checking to see if anything was missing. Lesson Learned. I will be checking my orders as soon as they come from now on. When I contacted them, they were very nice, but provide no help. The literally told me to pound sand but in a more professional way.
Hello,
Thank you for your view. We do apologize for any inconvenience this has caused you. WE verified with our warehouse that all the items shipped back in October. Generally, if there is a report of missing or damaged merchandise, we will open a claim with the carrier and they will investigate what happened.
However, since 6 months passed after delivery before any reports were created, we are unable to open this investigation or offer any recourse.
Again, we do apologize for any inconvenience this has caused you. If you have any other questions or concerns, please do not hesitate to contact customer service.
Best regards,
Ashford.com
I bought a Hamilton knowing the bad reviews. I gave ashford.com a chance coming from a marketing and sales back ground knowing bad reviews are more likely to appear than positive reviews. The watch was listed at a great price I was able to get even a better price with a promo code I bought 1 day shipping to California their was an issue with UPS but I was able to get it bye the 2nd day. Overall watch is working great and looks amazing. Also there are some YouTubers who break down Ashford.com and discribe their experiences, which was a great help making my overall decision. I look forward to add more watchs to my collection via Ashford.com
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches