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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,779 reviews

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Colorado
1 review
0 helpful votes
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A good acquisition
February 7, 2023

The watch is very beautiful and of high quality. They were satisfied with the choice. Thank you.

Date of experience: February 6, 2023
New Jersey
1 review
0 helpful votes
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New Seiko
February 7, 2023

After deciding on a reliable standard,simply ordered and received quickly.Watch running and keeping time very well.Recommend to all.

Date of experience: February 6, 2023
Virginia
4 reviews
3 helpful votes
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Great Customer Service
February 6, 2023

After I ordered I received an email from Ashford letting me know it had shipped. I looked up the tracking number and there was no info. So I went directly to their site and looked up my order number…said I had no order. My credit card was charged. What? So I opened a "chat" and the gentleman responding was so courteous, polite and informative I couldn't help but smile. He assured me I did have an order, it was out for delivery and I should receive it in a day or two. The reason being I purchased it as a "guest" instead of signing into my account. I did receive the necklace and it is stunning! Thank you!

Date of experience: February 6, 2023
California
3 reviews
0 helpful votes
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Anne Klein Watch
February 6, 2023

Fast and easy. Very happy with my purchase. Would recommend this site to a friend looking for a watch.

Date of experience: February 6, 2023
New Jersey
1 review
0 helpful votes
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Great Price and Fast Shipping
February 6, 2023

Pricing is very important and Ashford offers exceptional deals that are enhanced while viewing an item with a drop down window offering additional discount to get you to place an order. The shipping was fast as it took only 2 days to receive my watch which also happened to be delivered on a Sunday. Overall experience was outstanding and will be using them to purchase additional items in the future

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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Sunglasses for my wife
February 6, 2023

Got these Sun Glasses for my wife. She was very pleased with them.

Date of experience: February 6, 2023
New York
1 review
1 helpful vote
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Timely
February 6, 2023

I placed my order around 230 pm on thursday and paid for overnight shipping. The watch was at my door 11.09pm friday.

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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Really quick delivery. Great price
February 6, 2023

Got the watch very quickly. Good price. No complaints at all. Thanks

Date of experience: February 5, 2023
Massachusetts
1 review
0 helpful votes
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Responsive staff
February 6, 2023

The customer service member was helpful and knowledgeable.

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
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Quick and easy.
February 5, 2023

Simple. Quick. Easy. Arrived as expected. Nice watch.

Date of experience: February 5, 2023
Washington
1 review
0 helpful votes
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Great watch
February 5, 2023

Great price and fast delivery, I would buy from Ashford again

Date of experience: February 4, 2023
Texas
1 review
0 helpful votes
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Great watch
February 4, 2023

Great value for money. Watch looks very elegant. It was a surprise for my wife and she loved it.

Date of experience: February 4, 2023
Canada
1 review
0 helpful votes
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Good experience
February 4, 2023

Shopping was easy and so wide collection to choose from

Date of experience: February 4, 2023
Wisconsin
1 review
0 helpful votes
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Pretty watch
February 4, 2023

I love it. My husband likes it too. Will surely order again!

Date of experience: February 3, 2023
Australia
1 review
0 helpful votes
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All good thankyou. Great product and fast delivery.

Date of experience: February 3, 2023
California
1 review
0 helpful votes
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Perfect watch for me.
February 2, 2023

I will continue to do business with Ashford because I always get the best service possible.

Date of experience: February 2, 2023
Colorado
1 review
0 helpful votes
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Excellent Product
February 2, 2023

This is a very high-quality product in every way. A fantastic carrying case and a lens cleaning cloth were included with the sunglasses.

Date of experience: February 2, 2023
Illinois
1 review
0 helpful votes
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I love my new watch. No defects, looks sharp, and runs flawlessly.

Date of experience: February 2, 2023
Georgia
1 review
0 helpful votes
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Great watch
February 2, 2023

Great watch, fast shipping, no issues. He loves it

Date of experience: February 1, 2023
Australia
1 review
0 helpful votes
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Best price available1
February 2, 2023

Good price and fast shipping. Painless and easy shopping experience.

Date of experience: February 1, 2023