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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,774 reviews

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Florida
1 review
0 helpful votes
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Beautiful watch
August 2, 2025
Updated review

This watch is definitely a statement piece in your wardrobe

Date of experience: July 22, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Great prices
July 20, 2025
Previous review

Great prices. Lots of options. Amazing prices and guarantees

Date of experience: July 10, 2025
Arizona
1 review
0 helpful votes
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Love it
August 1, 2025

Was very convenient and fast love the service and price was very reasonable

Date of experience: July 22, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Colorado
1 review
0 helpful votes
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Nice D&G for price
August 1, 2025
Updated review

Finally got some nice aviators with some high def clarity. I have a big face so these are almost big enough

Date of experience: July 22, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Worked as a website
July 19, 2025
Previous review

Worked as a website

Date of experience: July 9, 2025
Missouri
1 review
0 helpful votes
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Great selection of watches.
August 1, 2025

I would buy from Ashford's again. They have a great selection of quality watches.

Date of experience: July 22, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Texas
1 review
0 helpful votes
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Clasp
August 1, 2025
Updated review

Fast service. Very pleased with the company. Good price. Not so easy to fill out survey

Date of experience: July 22, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Easy.Good price
June 10, 2025
Previous review

Easy.Good price.

Date of experience: May 31, 2025
Pennsylvania
1 review
0 helpful votes
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Ok looking glasses
August 1, 2025

Experience easy and straightforward will order again. Shipping was fast

Date of experience: July 22, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

California
1 review
0 helpful votes
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Had a mostly great experience, legit item, packaging wasn't great. But some items the packaging is just the same as in a retail store.

Date of experience: July 22, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Should be able to add a different shipping address
July 19, 2025
Previous review

Should be able to add a different shipping address. It wouldn't let my billing address be different to the shipping address. I use a PO Box because my mail was being stolen.

Date of experience: July 8, 2025
Oregon
1 review
0 helpful votes
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Ray-Ban Men's Sunglasses RB*******163
August 1, 2025
Updated review

Fit great and arrived promptly …………………………………………………………..

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Pleased with the process
July 21, 2025
Previous review

Pleased with the process

Date of experience: July 11, 2025
Virginia
2 reviews
0 helpful votes
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Great service
August 1, 2025

Website easy to use, easy to checkout. Prices are great I looked a long time for wire frame sunglasses

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Massachusetts
1 review
0 helpful votes
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Great deal!
July 31, 2025
Updated review

Great deal on these classic sunglasses and delivery was excellent!

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Pretty good deals
July 21, 2025
Previous review

Pretty good deals

Date of experience: July 11, 2025
Virginia
1 review
0 helpful votes
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Quick Ship - Nice Item
July 31, 2025
Updated review

I purchased these Ray Ban Sun Glasses at a great price. They were shipped quickly. I would purchase them again.

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Quick
July 21, 2025
Previous review

Quick - easy purchase - Great Price

Date of experience: July 11, 2025
TT
1 review
0 helpful votes
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So satisfied with my purchase :)
July 31, 2025

I was a bit skeptical at first cuz I mean the price was too good, but after receiving them I can see I was worried for nothing…they legit :) so happy with my purchase and they came pretty fast. I will be ordering again!

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Texas
1 review
0 helpful votes
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Another great xp
July 31, 2025
Updated review

This is my 3rd purchase through ashford and i couldnt be happier. Great products, great value, great service.

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great products and great value
July 17, 2025
Previous review

Purchased several pairs of sunglasses and have been very satisfied with each purchase.

Date of experience: July 7, 2025
Florida
1 review
0 helpful votes
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Great prices
July 31, 2025
Updated review

Really fast shipping and best price in the market. Even better that the watch brand itself

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Great service
July 21, 2025
Previous review

Great service

Date of experience: July 11, 2025
Finland
1 review
0 helpful votes
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Excellent UX with outstanding value for the price.
July 31, 2025
Updated review

The user experience is excellent - intuitive, smooth, and thoughtfully designed. Every detail feels well-crafted, making it a pleasure to use. Combined with the outstanding value for the price, products truly exceeds expectations.

Date of experience: July 21, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


User friendly interface
March 14, 2025
Previous review

User friendly interface

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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A great purchase!
July 31, 2025
Updated review

These glasses are fantastic-lightweight, stylish, and super comfortable to wear all day. The frame feels sturdy and the lenses are crystal clear. Definitely, a great purchase!

Date of experience: July 20, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


It was a quick one!
July 17, 2025
Previous review

It was a quick one!

Date of experience: July 7, 2025
California
1 review
0 helpful votes
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Duxot watch
July 30, 2025

My first time ordering a Duxot watch and very impressed. Rose Gold with a green dial. Looking forward to more purchases in the near future!

Date of experience: July 20, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

AE
1 review
0 helpful votes
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It was very good
July 30, 2025
Updated review

Product was as expected ………………………………………………:::::::::::::::::::::::::::::::::

Date of experience: July 11, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


It little bit trust issue, which may resolve upon receiving...
July 17, 2025
Previous review

It little bit trust issue, which may resolve upon receiving my order

Date of experience: July 7, 2025
Philippines
1 review
0 helpful votes
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Great experience
July 30, 2025

Nice buying experience. Item is legit and came with complete packaging

Date of experience: July 20, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Arizona
1 review
0 helpful votes
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Bad cs
July 30, 2025

My experience with ashore is limited. But I had a change of mind before I ever received the watch and the process of returning or cancelling was difficult and not worth the headache. I buy 2 to 3 watch's a month and this is the last watch I will buy from ashford

Date of experience: July 19, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at [email protected]