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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,832 reviews

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New York
1 review
0 helpful votes
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Looking for sunglasses that are stylish and affordable. My husband birthday he will be 87 and still likes CK for so many items he wears. Thank you for making this happen and so easy to get around the website

Date of experience: March 23, 2023
Florida
1 review
0 helpful votes
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Awesome sunglasses
March 23, 2023

This was a birthday present for my dad, he loved it, and the discount saved me a lot of money to buy it.

Date of experience: March 23, 2023
Hong Kong
1 review
0 helpful votes
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Unreasonable delivery duration
April 22, 2023

I haven't received my order yet. It shows "Your item has been delivered to an agent for final delivery" since March 17.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2023
North Carolina
1 review
0 helpful votes
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Battery Was Dead on One Watch
April 21, 2023
Updated review

Great prices, but was surprised to order 4 Thomas Earnshaw watches and one of them had a dead battery, so that was disappointing, but ended up being the only issue.

Date of experience: March 22, 2023
Ashford W. Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.


Good great prices
March 12, 2023
Previous review

Good great prices - hope its not too good to be true!

Date of experience: March 11, 2023
Texas
1 review
0 helpful votes
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Great.
March 22, 2023

Awesome deals on awesome watches. Definitely recommend.

Date of experience: March 22, 2023
Washington
1 review
0 helpful votes
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Ok buy
April 21, 2023

The actual color is much darker. Shipping is slow but received then. Has a case with it. I wish the color is as shown on the picture, which is the one that I liked. Not sure to keep or return it.

Date of experience: March 21, 2023
Ashford W. Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.

Colorado
3 reviews
0 helpful votes
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Wonderful
March 21, 2023

I was searching for a totally different watch. The ads naturally appeared for several similar watches and Ashford popped up with this one and offered extra off to purchase now. OK… I'll go with this one and get that other one later :) I did some quick research and found they were a good company and they delivered quickly with the full box, paperwork, cards, and everything. Definitely will include them in my search again.

Date of experience: March 21, 2023
Washington
1 review
0 helpful votes
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Great experience
March 21, 2023

I love the watch! It's exactly what I was looking for.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Awesome!
March 20, 2023

Great price amazing product. Thank you! Bought some sunglasses for a really great price!

Date of experience: March 20, 2023
New Jersey
2 reviews
0 helpful votes
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Easy
March 20, 2023

My experience was wonderful! Fast shipping and great website overall.

Date of experience: March 20, 2023
Viet Nam
1 review
0 helpful votes
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Fast delivery
March 20, 2023

Item was delivered as fast as possible. Get in-time

Date of experience: March 20, 2023
California
1 review
0 helpful votes
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Very smooth transaction
March 20, 2023

The purchasing process was very smooth, the communications with Ashford where excellent and I've received the watch in a timely manner.

Date of experience: March 19, 2023
Iowa
1 review
0 helpful votes
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Good watch.
March 20, 2023
Updated review

Coupon code sent via email did not work!
A little frustrating.

Date of experience: March 19, 2023

Coupon code sent via email did not work!
April 5, 2023
Previous review

Coupon code sent via email did not work!

Date of experience: March 6, 2023
Michigan
2 reviews
0 helpful votes
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Great experience with Ashford I will most definitely order with you again and I will tell all my friends for my great experience

Date of experience: March 19, 2023
New York
1 review
0 helpful votes
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Beautiful Watch
March 19, 2023

Very quick and painless. Wanted the Watch and absolutely Loved the pic of my Watch and it game exactly how I saw it..

Date of experience: March 19, 2023
Michigan
1 review
0 helpful votes
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Good deal and good product
March 18, 2023

I love Ashford online shopping the products are so elegant and really good deals. I can't complain for all the products that I bought from Ashford.

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
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Good stuff-good price
March 18, 2023

Great experience; start to finish. Fast delivery. Lowest price.

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
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Gr8 experience
March 17, 2023

Was an easy buying experience with an amazing price.

Date of experience: March 17, 2023
Australia
2 reviews
5 helpful votes
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Fantastic Business
March 17, 2023

A1 service, prices and delivery. Will be buying from here again. Xxx

Date of experience: March 17, 2023
California
1 review
0 helpful votes
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Excellent
March 17, 2023

First time buying from this website, pleasantly surprised at how easy and fast and convenient and affordable everything was. Thanks!

Date of experience: March 16, 2023