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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,837 reviews

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New York
2 reviews
0 helpful votes
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Very Happy
October 13, 2024

The variety of designers and affordable prices are amazing.

Date of experience: October 3, 2024
Georgia
1 review
0 helpful votes
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Good
October 13, 2024
Updated review

Nice and reliable so far. I only had one mishap regarding one sunglass that came with scratch on it but didnt know where to text regarding that issue

Date of experience: October 3, 2024

Love it very much
July 6, 2024
Previous review

Love it very much

Date of experience: June 25, 2024
California
1 review
0 helpful votes
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A wow piece
October 12, 2024

Easy easy experience, fast delivery, great follow-up and was much appreciated to see the follow-up email. Great experience overall

Date of experience: October 2, 2024
New York
1 review
0 helpful votes
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Great watch. Great customer service
October 12, 2024

Received the watch very quickly. Had a issue with the sale price of the watch. The responded to my request and made the adjustment very quickly. Great customer service!

Date of experience: October 2, 2024
California
1 review
0 helpful votes
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Beautiful glassed
October 12, 2024

Beautiful glasses service n shipping was great. I will order from you again.

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
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So far so good
October 12, 2024
Updated review

Has been a quick and easy process order process and quick replies to questions

Date of experience: October 2, 2024

Easy, so far, so good
October 5, 2024
Previous review

Easy, so far, so good

Date of experience: September 25, 2024
Canada
1 review
0 helpful votes
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Montre Roamer diver
October 12, 2024

Superbe Montre je suis satisfait.
Sauf la taxe douane,je trouve dommage que site ne pas le propose pas de régler même temps lors de l'acte l'achat pour éviter au client de payer des frais en plus a la réception.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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N/A
October 11, 2024
Updated review

Services are great and I love the product I am buying. I just wish that Ashford will give me a special discounts since I bought numerous watches from them and some of them are repetitive from the one I already bought but prices are much lower than when the first time I bought them.

Date of experience: October 1, 2024

Been shopping here for years...
February 27, 2024
Previous review

Been shopping here for years...very satisfied!

Date of experience: February 26, 2024
California
1 review
0 helpful votes
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Purchase for BD gifts!
October 11, 2024

Hope to get fast delivery! Need it before 10/15. Also good selection!

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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Ashford always come through
October 11, 2024

I've never had major issues with products that Ashford sells.

Date of experience: October 1, 2024
Kentucky
3 reviews
0 helpful votes
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Watch
October 11, 2024
Updated review

Very fast service,will buy more watches love they keep time very good

Date of experience: October 1, 2024

Blue
September 10, 2024
Previous review

Very fast and love the watches,I don't even talk that much, love the time pieces

Date of experience: August 31, 2024
California
1 review
0 helpful votes
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Ordered 3 automatic Swiss watches, and received them in 4 days in a rural location of North Carolina. Thank you very much.

Date of experience: October 1, 2024
North Carolina
1 review
0 helpful votes
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I found exactly what I was looking for at an exceptional price and it was so easy to complete the purchase. Excited and await delivery

Date of experience: October 1, 2024
India
1 review
0 helpful votes
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Always good deals
October 11, 2024
Updated review

Always good deals.thanks a lot.i have been ordering on ashford for a long time!

Date of experience: September 30, 2024

Thanks once again!
April 4, 2024
Previous review

Thanks once again!

Date of experience: March 25, 2024
Michigan
1 review
0 helpful votes
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Great prices and fast shipping!
October 10, 2024

I have ordered from Ashford in the past and found they sell quality watches at a reasonable price with fast shipping!

Date of experience: September 30, 2024
Arkansas
1 review
0 helpful votes
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Fast shipping
October 10, 2024

Very easy and user friendly, shipping super fast and everything got here as advertised

Date of experience: September 30, 2024
Texas
1 review
1 helpful vote
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Frames
October 10, 2024

Beautiful frames; I would purchase again; the frames fit lovely and do not put pressure on my bridge, which is a big reason i purchased here again.

Date of experience: September 30, 2024
New York
1 review
0 helpful votes
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Great watch
October 10, 2024

Great values always Customer Service is tops in the industry. Never a problem

Date of experience: September 30, 2024
Puerto Rico
1 review
0 helpful votes
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Excellent service
October 10, 2024

The glasses were perfectly packaged, original brand, and for a fourth of the original price.

Date of experience: September 30, 2024
Missouri
1 review
1 helpful vote
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The watch is very classy. The dial has so much elegant details, but it's not over done.

Date of experience: September 30, 2024