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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,814 reviews

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California
1 review
0 helpful votes
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Nice beeps
September 12, 2025

It was easy to navigate thru the website. Informative... So ck ck do to gain fb fb d hh us f fb ck hat u f tu I i mm... this long enough?

Date of experience: September 2, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Illinois
1 review
0 helpful votes
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Sunglasses
September 12, 2025

My order was shipped and received quickly. They have good quality products.

Date of experience: September 2, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Texas
1 review
0 helpful votes
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Great order process.
September 12, 2025

The watch came two days earlier than the stated delivery date.

Date of experience: September 2, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Oklahoma
1 review
0 helpful votes
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Purchase Experience
September 12, 2025
Updated review

The purchase experience was very easy from start to finish.

Date of experience: September 2, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


I found it easy to place the order
September 1, 2025
Previous review

I found it easy to place the order.

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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I ordered a Glycine Automatic Combat Sub 42mm Swiss Watch, and the whole order process to the delivery of the watch was seamless. I never had to contact them for anything. I always like shopping with Ashford.

Date of experience: September 1, 2025
Israel
1 review
0 helpful votes
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Great
September 12, 2025

חנות מצויינת פעם שניה שמזמין ממכם פעם ראשונה היה הגליסין. הייתי מעוניין לראות שוב glycine אצלכם
הייתי רוצה לדעת כמה תמכרו את הדגם של ה kraken

Date of experience: September 2, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Louisiana
1 review
0 helpful votes
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Great customer service
September 11, 2025

Great customer service great customer service great customer service

Date of experience: September 1, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Illinois
1 review
0 helpful votes
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Great experience
September 11, 2025
Updated review

Great experience. Customer satisfaction was great. I would order again and recommend to my friends.

Date of experience: September 1, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Very easy
July 21, 2025
Previous review

Very easy. Good selection.

Date of experience: July 11, 2025
Michigan
1 review
0 helpful votes
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Great!
September 11, 2025

Great. Fast, easy and efficient. I would use this site again. Thank you.

Date of experience: September 1, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

District of Columbia
1 review
0 helpful votes
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Simple and quick.
September 11, 2025

I have ordered beautiful watches in the past, that still looks great. Delivery was quick. Prices are very competitive.

Date of experience: September 1, 2025
North Carolina
1 review
0 helpful votes
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Great purchase experience!
September 11, 2025

My item was shipped and delivered very quickly. My husband is going to love this watch!

Date of experience: September 1, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

TT
1 review
0 helpful votes
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Great value and service
September 11, 2025
Updated review

Easy and affordable. Always shop at Ashford for great deals and exceptional value for money.

Date of experience: September 1, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great value
December 11, 2024
Previous review

Excellent value and service from Ashford as usual. Love the timepiece and the price we got from Ashford.

Date of experience: December 1, 2024
GB
1 review
0 helpful votes
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Customer service
September 11, 2025
Updated review

An enquiry was made and an email response received with 24hrs and then followed up to ensure everything was answered and delivered correctly. Simply superb service

Date of experience: August 25, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Good website, easy to search and quick response to...
September 1, 2025
Previous review

Good website, easy to search and quick response to a customer services email asking a question about an item.

Date of experience: August 22, 2025
Australia
1 review
0 helpful votes
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A good experience. Thank you.
September 11, 2025

Easy to navigate your website and to purchase. Shipped the next business day from memory

Date of experience: September 1, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Thanks great stuff for the $$
September 11, 2025

Same nice and easy you had what I was looking for.

Date of experience: August 31, 2025
Iowa
2 reviews
0 helpful votes
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Great purchase
September 11, 2025

Product is high quality and was delivered in a very timely fashion.

Date of experience: August 31, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

California
1 review
0 helpful votes
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Just as described.
September 10, 2025
Updated review

Beautiful colors of the crystals on the sunglasses. Arrived fairly quickly packaged beautifully I would order again from this site.

Date of experience: August 31, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Easy to navigate
August 28, 2025
Previous review

Easy to navigate.

Date of experience: August 17, 2025
GB
1 review
0 helpful votes
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Very quick delivery
September 10, 2025

I'm in the UK, the item arrived within 3 days. Very good indeed

Date of experience: August 31, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Washington
1 review
0 helpful votes
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Great buy
September 10, 2025

N/A I like the sunglasses and the shipping is fast! The glasses are in a box and very well protected!

Date of experience: August 31, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Washington
1 review
0 helpful votes
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No issue
September 10, 2025

No issues faced in my time ordering. Fast timely service, will buy again

Date of experience: August 31, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.