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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,836 reviews

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North Carolina
1 review
0 helpful votes
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👍🏼
October 22, 2024
Updated review

Bought several watches very pleased will all of them!👍🏼

Date of experience: October 11, 2024

I like the split payment!
October 9, 2024
Previous review

Have not recieved the previous watch I ordered, good prices along with discount codes! I feel is a good value! 👍🏼

Date of experience: September 29, 2024
Texas
1 review
0 helpful votes
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Non responsive!
October 22, 2024

Ive been asking for an RA number to return for 5 days now. Still nothing!

Date of experience: October 11, 2024
Jacob H. Ashford Rep
over a year old

Hi Randolph,

Please check your email, as we do see multiple responses to your request. We apologize if any of our messages were missed.

Thank you,
The Ashford Team

Florida
1 review
0 helpful votes
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Porfavor enviar buenos articulos
October 21, 2024

Envienme BUENOS ARTICULOS LAS ULTIMAS COMPRAS ME HAN ENVIADO MALOS! ME HA TOCADO ARREGLARLOS QUE ESTE BIEN LA MAQUINARIA

Date of experience: October 11, 2024
California
1 review
0 helpful votes
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Great Watch at great price
October 21, 2024

The GO Senator Excellence is beautiful. Jacob with customer service at Ashford was very responsive and provided prompt answers and service. Only downside is that watch does not come with all of its original boxing. Papers and warranty are present. 4 star review in context of box.Otherwise wouldn't hesitate to buy again.

Date of experience: October 11, 2024
California
1 review
0 helpful votes
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Love it
October 21, 2024

I've liked every single thing I've bought from this website

Date of experience: October 11, 2024
Washington
1 review
0 helpful votes
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Thank You
October 21, 2024

Thank You for providing this watch at the most competitive price.

Date of experience: October 11, 2024
Florida
1 review
0 helpful votes
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Trusted seller
October 21, 2024

Excellent, multiple transactions over the years. Great product and prices.

Date of experience: October 11, 2024
Arizona
2 reviews
0 helpful votes
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Shipped fast! Thanks for the good service. Thanks Ashford. Looking forward to order again

Date of experience: October 10, 2024
Missouri
2 reviews
0 helpful votes
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Quality products and great service
October 21, 2024
Updated review

Always good service and first class products. Great prices as well.

Date of experience: October 10, 2024

Wonderful merchandise
July 30, 2022
Previous review

All the merchandise I've purchased has been exactly as described.

Date of experience: July 30, 2022
California
1 review
0 helpful votes
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Quick response
October 21, 2024

I am returning my purchase so will know more once I receive a refund. But appreciated quick reply from customer service

Date of experience: October 10, 2024
Colorado
1 review
0 helpful votes
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Great prices
October 21, 2024

Name brand sunglasses & watches at better prices than a store

Date of experience: October 10, 2024
California
1 review
0 helpful votes
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Enjoyed another great ASHFORD sale.
October 21, 2024

ASHFORD has great prices on watches as always but this time I took advantage of optical frames great sale prices Thanks ASHFORD.

Date of experience: October 10, 2024
Germany
1 review
0 helpful votes
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Search was easy and buying was a breeze. Shipping to military APO in Europe wasn't an issue like with other sellers.

Date of experience: October 10, 2024
New Jersey
1 review
0 helpful votes
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Awesome deals, quality watches, quick shipping.
October 21, 2024
Updated review

Awesome deals, quality watches, quick shipping. Have been buying from Ashford for over a decade.

Date of experience: October 10, 2024

Awesome watches, quick shipping, great service and price.
October 13, 2024
Previous review

Awesome watches, quick shipping, great service and price.

Date of experience: October 2, 2024
Arizona
1 review
0 helpful votes
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Experience
October 21, 2024

It was an easy process and my watch arrived undamaged. I like the watch and just had it sized to fit my wrist. I hope to buy another one soon. Thank you

Date of experience: October 10, 2024
Illinois
1 review
0 helpful votes
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Fast easy shopping
October 21, 2024

Unbelievably fast to shipping. These Arrived much faster than I ever would've anticipated

Date of experience: October 10, 2024
Massachusetts
1 review
0 helpful votes
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Great experience
October 21, 2024

Second purchase and I'm very happy to have found this website

Date of experience: October 10, 2024
TT
1 review
0 helpful votes
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Professional & reliable
October 21, 2024

I will definitely buy from Ashford again. Top name watches at affordable prices. Professional & reliable service.

Date of experience: October 9, 2024
Massachusetts
1 review
0 helpful votes
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Great dite great deals
October 21, 2024

Always great experience quick delivery. Nice quality product

Date of experience: October 9, 2024
Pennsylvania
2 reviews
3 helpful votes
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Dropped Jomashop a long time ago!
October 21, 2024

I used to do such purchases with Ashford and drill my shop. Make real my shop has absolutely abhorrent customer service. They don't care at all about their customers. I easily spent at least $20,000 with them over about 6 or 7 years. Thus far, Ashford has not given me a problem. I hope I don't run into run if I ever need to return anything, but as for now, I'm strictly with Ashford

Date of experience: October 9, 2024