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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,963 reviews

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Florida
1 review
0 helpful votes
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Great prices!
November 5, 2024

Easy process to buy, however it's annoying that delivery requires signature. I was home the two days that UPS "tried" to deliver and they stayed that "I was not home"; I had to go to the UPS store TWICE to try to get the items in person.

Date of experience: October 26, 2024
Florida
1 review
0 helpful votes
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Amazing value and service.
November 5, 2024

Great products, fast shipping and amazing deals! Easy shopping experience.

Date of experience: October 25, 2024
Australia
1 review
0 helpful votes
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Fast and Easy
November 5, 2024

Very fast and easy. I like to order on Ashford. I've ordered from Ashford for many years.

Date of experience: October 25, 2024
Alabama
1 review
0 helpful votes
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Sale price is great
November 4, 2024

Don't have any problems with Ashford other than the fact that the LUMInox watch has 0 LUMiness to it. That's on Luminox though

Date of experience: October 25, 2024
GB
1 review
0 helpful votes
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Value is good, smooth delivery, good communication throughout. No complaints.

Date of experience: October 25, 2024
California
1 review
0 helpful votes
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Simple and straightforward!
November 4, 2024

This was my first time shopping at Ashford. It was an easy and satisfying experience shopping through their website.

Date of experience: October 25, 2024
Arizona
1 review
0 helpful votes
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Outstanding, good prices good watches and good delivery AA

Date of experience: October 25, 2024
Arizona
1 review
0 helpful votes
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Always good prices
November 4, 2024

Always as described, good shipping, packing and delivery, very fair return policy if undecided or unsure

Date of experience: October 25, 2024
District of Columbia
1 review
0 helpful votes
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Was good but not what I was expecting
November 4, 2024
Updated review

Don't exceed my expectations with the sunglasses. They was loose and a little hard.

Date of experience: October 25, 2024

Good services
October 1, 2024
Previous review

Fast and good quality nice service and I see many good ptices

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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Best online watch retailer
November 4, 2024
Updated review

Consistently superb customer service along with most competitive prices

Date of experience: October 25, 2024

My fave watch shop
October 22, 2024
Previous review

I have bought numerous watches from Ashford.com and am always very satisfied

Date of experience: October 12, 2024
New York
1 review
0 helpful votes
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Perfect shopping experience
November 4, 2024

The Ashford website is extremely easy to navigate. The order was processed and shipped quickly and I am extremely pleased.

Date of experience: October 25, 2024
California
1 review
0 helpful votes
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Just had a little issue with a sunglasses, as no post service provided. All to all was a good experience. I recommend Ashford

Date of experience: October 25, 2024
California
1 review
0 helpful votes
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Mickey Watch
November 4, 2024

Easy to use web application to find the product I wanted. The watch arrived a day sooner and in excellent shape. Can't wait to wear it to Disneyland!

Date of experience: October 24, 2024
Arizona
1 review
0 helpful votes
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Nice Watch
November 4, 2024

Decent selection, suspiciously low deals! You're taking a bit of a risk, but it could be worth it.

Date of experience: October 24, 2024
Texas
4 reviews
0 helpful votes
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Somewhat difficult to check out
November 4, 2024
Updated review

Somewhat difficult to check out similar to the problem I am having now in submitting my feedback

Date of experience: October 24, 2024

Appears to be good value
November 3, 2024
Previous review

Appears to be good value.

Date of experience: October 23, 2024
New York
1 review
0 helpful votes
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Happy Shopper
November 4, 2024

It was easy and the styles were good. The pricing was very good too.

Date of experience: October 24, 2024
Florida
1 review
0 helpful votes
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Awesome
November 4, 2024

Wonderful experience every time. Items have been excellent

Date of experience: October 24, 2024
Massachusetts
1 review
0 helpful votes
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Not bad
November 4, 2024

Good enough I would say as long as you don't have a problem and need to contact customer service.

Date of experience: October 24, 2024
Florida
1 review
0 helpful votes
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Good
November 3, 2024

I was very afraid to buy the watch from here but I read the reviews and then I decided to buy. Finally got to know its authenticate and worth buying.

Date of experience: October 24, 2024
Florida
1 review
0 helpful votes
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First time buyer, but won't be last
November 2, 2024

I had a separate order (some sunglasses) that I had to return due to size and fit. No problems - just a simple phone call, print the info and off it went. Kind person in customer service...fast shipping to me for the items. Quality items at a fair price.what could be better?

Date of experience: October 23, 2024