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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,774 reviews

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DO
1 review
0 helpful votes
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Easy purchase
February 17, 2025
Updated review

Great prices and very easy purchase process with Amazon Pay

Date of experience: February 6, 2025

Processing the order through Amazon Pay makes the payment...
November 24, 2024
Previous review

Processing the order through Amazon Pay makes the payment process very easy.

Date of experience: November 13, 2024
Illinois
1 review
1 helpful vote
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Nice😊
February 17, 2025

Nice shopping experience!Got the Nike sunglasses for my great nephews & they love them! Postal service was slow & messed up but, we all know how that is.

Date of experience: February 19, 2025
Tennessee
1 review
0 helpful votes
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I was skeptical at 1st but decided to buy anyway...
February 16, 2025
Updated review

I had never heard of Ashford but it popped up in a search for Swarovski. I read many positive reviews and thought I would try it. The items arrived exactly as described and fairly quickly. I made another order today! I love this company!

Date of experience: December 26, 2024

1st time ordering from Ashford
January 5, 2025
Previous review

1st time ordering from Ashford. Process was easy enough, hopefully the order will arrive soon and I will still be feeling 5 stars!

Date of experience: December 26, 2024
Florida
1 review
0 helpful votes
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Always amazing
February 16, 2025

Best prices for watches to shop online, even sunglasses best

Date of experience: February 6, 2025
Michigan
1 review
0 helpful votes
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Awesome watch
February 16, 2025

My experience with Ashford was so good.The details and the delivery were so amazing.Must buy more products in future too.

Date of experience: February 6, 2025
Italy
1 review
0 helpful votes
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Great shopping experience
February 16, 2025

Fast shopping experience and good prices. Also the customer service is one of the fastest ever experienced. I'll be back to shopping again to them.

Date of experience: February 17, 2025
Spain
1 review
0 helpful votes
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Great website and awesome discounts!
February 16, 2025

Everything is smooth and easy.
I am going to visit the website soon!

Date of experience: February 17, 2025
Mexico
2 reviews
0 helpful votes
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A good option.
February 16, 2025

The service is good and The Price is The Better. A good company.

Date of experience: February 5, 2025
New York
1 review
0 helpful votes
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Yes 我很喜歡这個太阳眼鏡
February 16, 2025

这次看到的太陽眼鏡🕶很喜歡、價格也很适合、沒有想到這次看到的價格非常優惠!认為机会非常难得、、款式也很漂亮、所以決定买试一下、

Date of experience: February 5, 2025
Mississippi
1 review
0 helpful votes
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Movado Men's watch
February 16, 2025
Updated review

I just received the watch and I am not sure if it is going to fit his wrist. It looks small and for a man's watch the band is quiet small; we will see.

Date of experience: February 1, 2025

Simple, flexible and affordable for the quality of...
February 3, 2025
Previous review

Simple, flexible and affordable for the quality of merchandise,

Date of experience: January 24, 2025
North Carolina
1 review
0 helpful votes
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Good
February 16, 2025

Good experience,and,good service quality products good range

Date of experience: February 5, 2025
Germany
1 review
0 helpful votes
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Returning international customer
February 16, 2025

This is my second purchase from Ashford's and it was a smooth international (Australia) transaction. My only issue is that Ashford's do not accept returns from international buyers which I find strange so if you end up with a dud watch, you're on your own as far as warranty claims are concerned.

I give extra points for fast delivery from the U.S. to Australia and tracking provided at each step of the way so thank you to Ashford for using UPS.

Date of experience: February 5, 2025
California
1 review
0 helpful votes
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Convenient search and secure shipping
February 15, 2025
Updated review

I can receive payment and tracking contents within two days of purchase, and secure delivery via UPS shipping.

Date of experience: February 5, 2025

Easy and fast process
December 30, 2024
Previous review

Easy and fast process

Date of experience: December 20, 2024
Texas
1 review
0 helpful votes
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Watch Purchase
February 15, 2025

I got my son a watch for Christmas, and he wanted something different. Ashford refunded promptly with no hassles, and we ordered the watch he wanted. All good!

Date of experience: February 5, 2025
California
1 review
0 helpful votes
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Good so far next just anticipating watch to arrive in a timely matter thank you

Date of experience: February 18, 2025
California
1 review
0 helpful votes
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Outstanding products
February 15, 2025

I have made several purchases over the past few years. Never had a problem and have told numerous others about the site.

Date of experience: February 15, 2025
New Mexico
1 review
0 helpful votes
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Have ordered several different sunglasses and have been so satisfied. Great products and service. Great quality and value. Recommended Highly

Date of experience: February 5, 2025
GB
1 review
0 helpful votes
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What I wanted
February 15, 2025

Exactly as online shopping should be fast and easy………………….

Date of experience: February 1, 2025
Minnesota
1 review
0 helpful votes
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Beautiful
February 15, 2025

Great collection, unbeatable prices. I will recommend this to all my friends.

Date of experience: February 15, 2025
New York
1 review
0 helpful votes
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Love These
February 15, 2025

Fabulous and fast shipping! Would come back again and again.

Date of experience: February 5, 2025