ArchitecturalDepotReviews 6,717

Product could have been packaged better. Not securely packaged in box, meaning not enough padding. Delivery trucks, no matter the carrier, ALL drop and damage boxes. The corner of one of the brackets was damaged and you can see were the box was dropped on this corner. I just glued the corner where it was cracked and clamped it until dry. All is well. Looks great after staining and placed on the front porch post.
Will be getting more in the future for another project.
But would like more secure firmer padding (styrofoam) in corners of shipping box. These things are heavy.

One of the corbels was not exactly built to 90 degrees. In fact, it was about 5 degrees off. But this is just a barn and all I am looking for is strength for my lean-to in the wind. The other corbels will do their job when the winds blow on top of this hill I live on. I will have a slightly more critical eye when it comes to my next purchase (for my house) of 6" cedar outlookers.
I still love your website and your products. I probably should have returned the 85 degree corbel, but it is just a barn. I knowingly installed it and accepted it, as is. Will be ok, here.

I had nothing but difficulties from the beginning. The prices are great but we were so frustrated with the lack of email responses to order questions and delivery time. If I need shutters again, I'll buy local.
I had a return and was hesitant to even try.
BUT the customer service manager, Kaylyn Sellek, was amazing! She responded quickly to my return email, worked on the tracking number and followed up until my return was complete. Thank you Kaylyn.