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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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I called to make reservations to London and Sammy took the call. We booked the tickets on that call. He texted me back after the tickets were released and helped me reserve my seats. I had a similar experience with Brandon when I tried to book a trip earlier in the year.
I tried repeatedly to contact your 888 customer services line with no avail. I required help with the ticket within the first 24 hours of purchase. But could not reach anyone.
Dear Luz Miriam T.
Thank you for your feedback. We're sorry to hear about the difficulty you experienced in reaching our customer service line. We understand how important timely assistance is, especially within the first 24 hours of purchase.
We appreciate your patience and will work on improving our response times to better serve you in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
When our October 6 flight from Lisbon was cancelled we were unable to reach anyone at Arangrant to assist with rebooking on another flight. We were booked in business class on our canceled flight, but flew home in coach (we booked the flight). Ironically, the coach flight home cost almost the same amount as the reimbursement for our business class seats from Arangrant. The amount of the reimbursement did not seem appropriate based on the amount we paid for the seats originally. We also had to pay a "refund processing fee" of an additional $150 per passenger
Dear Carolyn B.
Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the canceled flight from Lisbon and the difficulty in reaching our agency for assistance.
Upon review, we confirmed that the refund for your business class tickets was processed and the amount was approved by the airline, minus the processing fee. We understand the frustration with having to book coach tickets and the additional refund processing fee.
Your feedback is important to us, and we appreciate your patience and understanding.
Sincerely Yours,
ARANGRANT Team
Good price but service is lacking. I've had better communication & service with other companies.
Dear Christine M.
Thank you for your valuable feedback. We truly appreciate your input as it helps us to continually improve our service.
Upon review, we have confirmed that you spoke with our sales agent, who informed you about your issued tickets and was assisted by service team with your queries.
We appreciate your cooperation and look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
Dear Roy R.
Thank you for your fantastic 5-star review!
We are glad to hear that we could clear up your concerns and provide helpful assistance.
Your satisfaction is our priority, and we look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
False promises when booked the ticket and paid 8% extra for travel cover which doesn't cover anything. I'm going to consumer court for this and also mention in my online review of such a bad experience.
The agent Zane gave me assurance that the insurance will cover any cancellation with 100% refund. Now he is not responding and put me in touch with customer service team who flatly refused the refund.
As a Family, We are frequent travelers and always use Skylux and Business Class for our travel. This was first time and I burnt my fingers with ARANGRANT.
Dear Naresh P.
Thank you for sharing your feedback. We're sorry to hear about your experience and the issues you faced with the travel cover and customer service.
Upon review, we confirmed that you spoke with our sales agent and were assisted with your roundtrip tickets for two passengers. Tickets were booked and confirmed with your authorization, as well as the travel insurance.
We also confirmed that our sales agent disclosed the possibility of getting a refund with a $400 fee per passenger in case you wanted to cancel the booking before the scheduled flight.
Your satisfaction is important to us, and we hope to regain your trust in the future.
Sincerely Yours,
ARANGRANT Team
There were a lot of promises that were made but could not be kept because the decision was out of their hand. We reserved first or business-class seats through AG, but one of the airlines does not honor the purchase. Apparently, there is nothing I or the agent can do!
Dear Namdar M.
Thank you for your feedback and for bringing this to our attention
Upon reviewing your interaction with the sales agent, it was noted that the flight option with American Airlines was discussed, specifically mentioning that the segment from Singapore to Tokyo would be in economy class.
This option was made because having all segments in business class would have resulted in a much higher fare. With that understanding, you agreed to the option provided and completed the booking. The tickets were booked and confirmed accordingly.
Please be assured that our goal is to assist you with your travel plans while also offering you the best deals.
Sincerely Yours,
ARANGRANT Team
Agents are only interested that you purchase tickets from them. Then they don't bother to follow up, even though you are a repeat customer.
Dear S N.
Thank you for your feedback. We're sorry to hear about your experience and appreciate your honesty. We value our repeat customers and strive to provide excellent service.
We'll make sure to address this issue and improve our follow-up process. Your satisfaction is important to us, and we hope to serve you better in the future.
We appreciate your cooperation and look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
You guys are crooks. I bought a business-class flight to Singapore, and you have me coach from Austin to LA?! It's completely nuts. I called in August, and you just blew me off, broke my spirit, and did nothing. Additionally, you change my flight every couple of days. It is nuts.
I still may cancel and simply buy a "real" ticket. I think it will be worth every penny.
Shaun Jordan
Booking ID A525D12
Dear Shaun J.
Thank you for sharing your experience.
We're genuinely sorry for the issues you encountered with your booking. We appreciate your patience and feedback.
We're glad to inform you that your refund has been processed and accepted. Your satisfaction is important to us, and we hope to serve you better in the future.
Sincerely Yours,
ARANGRANT Team
After purchasing my tickets, I received at least 6 calls and emails from people asking me to change my flight to get a $50.00 discount. I chose my flight based on layover, aircraft, and airline. I had no desire to change my ticket and increase my layover time and location. Just leave me alone.
Dear Ed S.
Thank you for sharing your experience with us.
We are sorry to hear about the inconvenience you faced with the multiple calls and emails after purchasing your tickets. We understand that your choices were based on specific preferences, and we apologize for any frustration this caused.
Your feedback is valuable to us, and we'll work to improve our processes to better meet your needs. We appreciate your business and hope to serve you better in the future.
Sincerely Yours,
ARANGRANT Team
Great price and super nice and helpful staff! Jerome at Arangrant helped us find the best business class deal to Chile and Argentina!
Dear Lin L.
Thank you for your fantastic 5-star review!
We are thrilled to hear that Jerome at Arangrant was able to help you find the best business-class deal to Chile and Argentina. We pride ourselves on offering great prices and having a friendly, helpful staff.
We look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Allison and the team provided me with many options until I found the flight I wanted at a very reasonable cost. They also called after the booking to ensure my satisfaction. I will use them again, for certain!
Dear Jo Anne M.
Thank you so much for your wonderful review and 5-star rating!
We are delighted to hear that Allison and the team could provide you with plenty of options and ensure your satisfaction after booking.
We are thrilled that you had such a positive experience and look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Spoke to two different agents in the last week, they both said * will call me back regarding my issue.
I am still waiting
For * and *
*Information redacted by admin
Dear SIU L.
Thank you for sharing your feedback. We're sorry to hear about the delay and inconvenience you experienced.
Upon review, we can confirm that our service agent Dakota successfully assisted you with your request, and the names on your tickets match those on the passports for each passenger.
We appreciate your patience and are glad the matter has been addressed. Your satisfaction is important to us, and we look forward to serving you better in the future.
Sincerely Yours,
ARANGRANT Team
They reviewed my itinerary and found a cheaper option that was almost identical, forwarding it to me in an easy to open link. They then replied to all my questions in a time fashion. It was my first time using them and it was a good experience.
Dear Andrew B.
Thank you for your fantastic review and 5-star rating!
We are thrilled to hear that you had a great first experience with us. We are glad our team could find you a cheaper yet almost identical itinerary and answer all your questions promptly.
We look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
I'm apprehensive booking flights thru third parties due to potential issues when something goes wrong with flights. However with Arangrant I was able to get immediate assistance in making changes to my reservation. Surprisingly pleased! I thought I would be on hold for hours and get charged extra fees.
Dear Heidi M.
Thank you for your wonderful 5-star review!
We are delighted to hear that we were able to address your concerns and provide immediate assistance in making changes to your reservation. It's great to know that we could exceed your expectations and offer a smooth, hassle-free experience.
We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
We purchased a ticket and then due to illness my husband could not travel. We canceled, and they helped us get a refund.
Dear Jim S.
Thank you for sharing your experience!
We are glad to hear that we could assist you during a difficult time and help secure a refund. If you need any further assistance in the future, don't hesitate to reach out.
Wishing your husband a speedy recovery and safe travels ahead!
Sincerely Yours,
ARANGRANT Team
Our flight has changed (cancelled) and I cannot get ahold of anyone to rebook it. We have spent thousands of dollars and would expect the courtesy to return a request to rebook and or explain the flight options.
Dear Ryan R.
Thank you for bringing your concerns to our attention. We apologize for any frustration you experienced regarding the schedule change and difficulty in rebooking your flight.
Upon review, it shows that our service team has been in communication with you from the moment the schedule change occurred. We have promptly responded to your requests for assistance each time.
We are committed to ensuring that your travel plans are handled with the utmost care and efficiency. If there are any unresolved issues or if you need further assistance, please do not hesitate to contact us directly at [email protected].
Thank you for your patience and understanding.
Sincerely Yours,
ARANGRANT Team
I was very happy with the excellent communication and the offers to find me the best business class ticket at the lowest price.
Dear Raja M.
Thank you for your wonderful feedback!
We are delighted to hear that you were pleased with our communication and the offers we provided. It's our goal to find you the best deals and make your travel experience as seamless as possible.
We look forward to assisting you with your future travel needs!
Sincerely Yours,
ARANGRANT Team
Dear Luis F.
Thank you for your positive feedback!
We are delighted to hear that you found our website simple and easy to use. We are thrilled to have you as a first-time user and look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
Great kind assistance making sure flight was satisfactory
Dear Nicholas R.
Thank you for your kind words!
We are delighted to hear that you had a positive experience with our assistance and that your flight was satisfactory.
If you need any further help or have more travel plans, we are here for you.
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Dear Paul K.
Thank you for your fantastic 5-star review!
We are thrilled to hear that our agent Sammy was able to assist you in booking your tickets to London and help you reserve your seats. It's wonderful to know you had a similar positive experience earlier this year with agent Brandon.
We strive to provide consistent and excellent service, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team