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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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Harrison was very patient and completed our booking within a reasonable time. It was easy to communicate with him.
Dear Rani S.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you experienced excellent service, reliable communication, and knowledgeable staff. Your satisfaction is our top priority, and we're thrilled to have met your expectations.
We look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
John was very helpful in providing me several options and was very cordial
Dear Aftab A.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that John was very helpful and provided you with several options in such a cordial manner. Your satisfaction is our top priority, and we're thrilled to have met your expectations.
We look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Perfect service, from the beginning of inquiry to make reservation and confirmation every step of the way someone has followed up
And provide excellent services. Then I have requested for seat assignments the agent also selected the best seats for me and showed me the flight seat chart. Thanks for the booking all the way.
Dear Brian C.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you experienced perfect service from the initial inquiry through to reservation and confirmation. It's wonderful to know that our team followed up every step of the way and provided excellent service.
We are also glad to hear that our agent was able to assist you with seat assignments and showed you the flight seat chart. Your satisfaction is our top priority, and we appreciate your kind words.
We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Dear Peter B.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that booking with our agent's guidance was quick and easy for you. Your satisfaction is our top priority, and we're thrilled to have provided a seamless experience.
We look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Dear Luis e.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that your experience was very good and that everything was confirmed within minutes.
Your full recommendation means a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
I had a great experience while booking my flight. It was seamless and the price was good for biz class. It was followed up with a call and email.
Dear Michael O.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you had a great experience booking your flight with us. It's wonderful to know that the process was seamless, the price for business class was good, and that our team followed up with a call and email.
Your satisfaction is our top priority, and we're thrilled to have met your expectations.
We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
My flight was canceled and so far Arangrant has not been able to find me another comparable flight back home. When I called the customer card desk I was out on hold and told I was first in line. A little while later I was told I was second in line. A while later I was told I was again first in line. And a little while later I was told I was second in line. Is this the new math?
Dear Anna M.
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for the inconvenience and the wait times you experienced during your attempt to find a comparable flight back home.
We're glad to hear that you've safely returned home. Our team is currently working closely with the airline to resolve the matter regarding the unused portion of your tickets.
Your patience and understanding are greatly appreciated, and we're committed to ensuring this issue is handled as swiftly as possible.
Sincerely Yours,
ARANGRANT Team
I should have been informed that you don't provide lounge services in Newark. Very disappointing
Dear Bina K.
Thank you for sharing your feedback.
We appreciate your input and are sorry to hear about your disappointment regarding lounge services in Newark. We have verified that our service agents successfully assisted you with your request, and your ticket was booked and confirmed as per your reference.
We understand your concern about the lounge services and, upon review, confirmed that there was no inquiry for lounge access during your interaction with our sales agent. For future reference, we recommend reaching out directly to the airline for such inquiries, as they will have the necessary information.
Thank you for your understanding, and we hope to continue providing you with excellent service for your future travel needs.
Sincerely Yours,
ARANGRANT Team
I booked a British Airlines flight BA1642 to Athens from JFK Booking ID *******. From the processing time for the ticket to be confirmed your end I received a confirmation which the airline I paid for was now American. Never was I called to be notified and I don't want to fly American Airlines. I called twice one time the agent said but it will be a British Airways plane which I found out on my 2nd call it was not correct. I called a second time and the agent said well that flight is no longer available but I said well I paid for this British Airways ticket, it's not my fault your system is delayed in confirming the flight and how dare no-one call be to advise me on this. I have since canceled this flight for obvious reasons. I flew with Arangrant this year to Greece and now will never fly with you again. I promise if no-one calls me to offer me the same original flight which apparently is not even available the dates I selected, I will go on every sight possible and post my review on every site I can to show potential customers how this scam works. I fly at least 6 times internationally per year and never have I experienced this in my years of traveling. Oh and apparently the agent says that it states this in my communication that flight change, deals are no longer available due to lapsed confirmation times etc. It's so dishonest and I will be very vocal...
Dear Mihalis D.
Thank you for sharing your feedback and for bringing this to our attention.
We sincerely apologize for the inconvenience this has caused you. Upon review, we have confirmed that you initially agreed to book a roundtrip flight online. Upon receiving your booking request, our system detected a price increase.
In response, our system automatically searched for an alternative flight that maintained the original price while keeping the same operating carrier you selected online.
These alternative flights were also discussed with you by our sales agent, who explained that the outbound portion would be operated by American Airlines, while the return would be operated by British Airways.
However, we understand your decision not to proceed with the booking. Therefore, a full refund has been initiated and credited back to your account. Please know that it is our intention to assist you with your travel plans in a way that suits your needs.
Once again, we thank you for your understanding, and we appreciate your honesty and feedback. As we continue to work on improving our services based on the valuable input from customers like you.
Sincerely Yours,
ARANGRANT Team
I spoke with Joseph or Joshua and he was an absolute angel. He was able to get me direct flights with no extra fees. It was fantastic!
Dear Tari B.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that our agent was able to assist you so wonderfully. It's great to know that you were able to get direct flights with no extra fees.
Your satisfaction is our top priority, and we are delighted that you had a fantastic experience. We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
All of my experiences with Aran Grant have been fabulous. Even when the airlines made a mess of our flights, Aran Grant helped us easily recover and have a great trip.
Dear Steve B.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that all your experiences with Arangrant have been fabulous. It's wonderful to know that even when the airlines encountered issues, Arangrant was able to help you recover and ensure you had a great trip.
Your positive feedback means a lot to us, and we look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Thank you
It was a great experience, fast purchase and lots of savings. Ill definitely use Arant Grant again in the future
Thank you
Dear Krystyna M.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had a great experience with a fast purchase and lots of savings. Your positive feedback means a lot to us, and we look forward to serving you again in the future.
Thank you for choosing Arangrant!
Sincerely Yours,
ARANGRANT Team
I contacted several websites in order to find a great deal as this was my very first experience with travel agencies.
Since the very beginning Christopher was head and shoulders ahead of the game.
I am so impressed with his unwavering diligence, his knowledge and his patience.
From now on I will book my future flights with him.
Thx again Christopher
Magdalena Maes
Dear Magdalena M.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that your first experience with a travel agency was such a positive one. It's wonderful to know that Christopher's unwavering diligence, knowledge, and patience made a strong impression on you.
We are delighted that you'll be booking your future flights with him. Your satisfaction is our top priority, and we look forward to assisting you with all your travel needs. Safe travels!
Sincerely Yours,
ARANGRANT Team
Harley always finds a way to get us tickets to our destination at a great price.
Dear Brett A.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that Harley consistently finds great deals on tickets for your destinations. Your satisfaction is our top priority, and we're delighted to be able to assist you.
We look forward to helping you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
I've tried other "discount" brokers for business class and it's been less than satisfactory. They're really not finding anything I can't on my own. In large part I'm happy dealing with Jordan. He's thoroughly professional and has been very helpful.
Dear Robert M.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that Jordan's professionalism and helpfulness made your experience with us stand out compared to other brokers. It's great to know that we could provide the level of service and value you were looking for.
Your satisfaction is our priority, and we look forward to assisting you with your future travel needs. Safe travels!
Sincerely Yours,
ARANGRANT Team
Great customer service, prices, what not to love? My #1 purveyor of the airline tickets.
Dear Serge B.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you love our customer service and prices. It's an honor to be your #1 purveyor of airline tickets. Your satisfaction and support mean the world to us.
We look forward to continuing to provide you with excellent service. Safe travels!
Sincerely Yours,
ARANGRANT Team
Jordan is a saint. Best most patient customer service person ever. Please promote him! 5 star service. Could not have done it without him!
Dear Caroline M.
Thank you so much for your glowing 5-star review!
We are absolutely delighted to hear that you found Jordan to be the best and most patient customer service person ever. Your kind words mean the world to us, and we will definitely pass along your praise and recommendation.
We are thrilled that we could assist you, and we look forward to continuing to provide top-notch service in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
We had a wonderful experience with Leticia S. She helped us with two reservations and a matching return flight and was very friendly and efficient in getting the correct deals.
Dear Lakshmi A.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had a wonderful experience with Leticia S. It's great to know that she was friendly, efficient, and helped you with two reservations and a matching return flight.
Your positive feedback means a lot to us, and we're delighted that we could assist in getting the correct deals for you.
We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Christopher was very friendly, not pushy. Entire experience in dealing with him was fantastic
Dear Jodumutt B.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you found Christopher very friendly and appreciated the non-pushy approach. It's wonderful to know that your entire experience with us was fantastic.
Your positive feedback means a lot to us, and we look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Somashekara M.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that Harrison was very patient and efficiently completed your booking. It's wonderful to know that communication was smooth and easy.
Your satisfaction is our top priority, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team