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From the business

Aqua Science is one of the Nation's largest source for Water Well Pumps, Pressure tanks, Pressure Booster Systems, Drinking Water Systems, Cartridge Filters, Fleck Water Softeners, pH neutralizers, Radon mitigation systems and much more...
Founded in 1985 with the single concept, "We will bring the world's finest water treatment equipment and well water supplies to the public at the lowest prices in the country. We will work hard to ensure you and your family the safest and highest water quality, the best available advice, and a company that cares about its customers."


aquascience.net
Wyoming, Rhode Island, United States
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Aqua Science Reviews Summary

Aqua Science has a rating of 3.4 stars from 1,123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aqua Science most frequently mention customer service, pressure tank and free shipping. Aqua Science ranks 3rd among Water Filter sites.

service
284
quality
968

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2,328 reviews

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Ohio
1 review
0 helpful votes
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Great service
December 18, 2022

Best price, could talk to an actual person to place the order. Knowing I was getting what I wanted, with quick shipping.

Date of experience: December 17, 2022
Texas
1 review
0 helpful votes
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USED/Damage Product
January 16, 2023

Ordered what was advertised as an unused return DAB pump. Emailed a question prior to purchase and was assured that the product had never been used but was returned. The pump was in terrible shape and had not only been used but abused. Took pictures and sent to Aqua Science and got a return shipment label. Packaged the pump up (much better than I got) and shipped it back. No response as of yet.

Date of experience: December 17, 2022
New Hampshire
1 review
0 helpful votes
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Smooth
December 16, 2022

Simple...I ordered a pump and it was delivered about a week later...the way it should be!

Date of experience: December 16, 2022
Colorado
1 review
0 helpful votes
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Water tank
December 13, 2022

What to said, it were on time and no dents,double box,.great service.

Date of experience: December 12, 2022
Massachusetts
2 reviews
0 helpful votes
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Complete Water Testing kit was missing a major portion of it's content. And that was after waiting 4 days in the mail for it to travel 35 miles to me. I drove over to Aqua Science and they promptly exchanged it for a new box.

Date of experience: December 12, 2022
Illinois
1 review
0 helpful votes
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Delivery was on time.
December 12, 2022

Customer service information was outstanding. I paid to extra charge for the liftgate service, well worth it! There was zero damage to my Well-X-Trol holding tank and delivery was right into my garage door.

Date of experience: December 12, 2022
Pennsylvania
1 review
0 helpful votes
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Product was reasonably priced. Eased with service and product

Date of experience: December 11, 2022
North Carolina
2 reviews
0 helpful votes
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Great Job
January 9, 2023

I was ordering an item with free shipping but when I added another item it added $18.00 in shipping. Very frustrating I had to remove the other item will just purchase from Amazon you lost that sale.

Update: Aqua science not only responded to my comment but included the tape and sealant with the shipment and are working on a software upgrade to fix the problem. Great Job

Aqua Science attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 10, 2022
Canada
1 review
0 helpful votes
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Eye4fraud :(
January 8, 2023

Aqua Science was great, but Eye4Fraud was useless and an impediment to purchasing. My order was taken, supposedly shipped then I was told Eye4Fraud flagged my order. I was told they should have called me to clarify any issues, they never did. I was given a # by Aqua Science to Eye4Fraud. They didn't answer the phone and didn't return phone calls. Finally a Aqua Science employee was able to get through and straighten things out. I was trying to pay with US visa card with next to a zero balance. Apparently they flagged the card because I used an Email address I rarely use. I don't think Eye4Fraud is doing you any favors and you probably pay a lot for it.

Aqua Science

Date of experience: December 9, 2022
North Carolina
1 review
0 helpful votes
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Perfect fit!
December 8, 2022

Knowledgeable and friendly staff. Product arrived within 3 business days

Date of experience: December 8, 2022
Washington
1 review
0 helpful votes
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Great company
December 7, 2022

Great company accurate shipping and great price. Would recommend

Date of experience: December 7, 2022
Connecticut
2 reviews
0 helpful votes
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Never notified of order being shipped
December 5, 2022

The website is well laid out. Ordering was easy. They sent an order confirmation email and text. I never heard anything about the item being shipped or a tracking number. I did email for order status thru their site and never heard back. The following week a truck pulled into my driveway and made the delivery. I went thru what was sent and found some adapters were not there. I did call to get these items and a gentleman there had them sent out to me. I would order from them again but would hope the communication would improve.

Aqua Science attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2022
New York
2 reviews
0 helpful votes
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Excellent Information
December 5, 2022

The product offering and supporting information is great.

Date of experience: December 5, 2022
District of Columbia
1 review
0 helpful votes
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Great Service
December 3, 2022

Purchase went smoothly, the well pressure tank was well protected for shipping. The only shortcoming was tracking the shipment. No tracking info provided, but at least the trucking company called the day before and 1 hour before.

Aqua Science attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2022
Texas
1 review
0 helpful votes
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New well
November 29, 2022

Pretty easy to find items. However, wish you would carry items typically used in the packages like 1/4" tee or gauge snubbers.

Date of experience: November 28, 2022
West Virginia
1 review
0 helpful votes
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Mr home owner
November 28, 2022

Great service, Fast delivery, got what i order'ed.

Aqua Science attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2022
Washington
1 review
0 helpful votes
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Great Company
November 24, 2022

Very good pricing. Website easy to navigate. Great communication and fast shipping. Couldn't ask for anything more.

Date of experience: November 24, 2022
New Hampshire
1 review
0 helpful votes
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Amazing Service
November 21, 2022

High quality product and we received our well pressure tank very quickly without any damage.

Date of experience: November 20, 2022
New York
1 review
0 helpful votes
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Good product
November 20, 2022

I've used it before and it's good product. Always had good luck in the past using this product. Easy to get reliable good product. Don't know what else to say don't know what else to say don't know what else to say don't know what else to say don't know what else to say don't know what else to say

Date of experience: November 20, 2022
Minnesota
1 review
0 helpful votes
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DIY enabler
November 19, 2022

I have two structures with wells in a remote part of our state. Plumbers are non-existent. I had to replace well pressure tanks and T packages for both wells. Aqua Science had everything I needed, including educational resources to do the install myself.

Date of experience: November 19, 2022