AquaBliss.co.ukReviews 146

The My family and I were finally excited to be doing up our bathrooms in the house. I found the tall traditional toilet on eBay and decided to buy from them to install in one of the bathrooms. At first they were responsive to emails. Once the items arrived I noticed they were all opened and not packed and sealed the box containing the toilet bowl was ripped to the side so Ichecked the box and there were all scratch marks on the toilet not just to the side of the box that was ripped. I made contact with them and they sent a new bowl after several chases and delay. I was doing other bathrooms in the house so kept the items safe in a spare room. When it was time for the bathroom where the toilet was going to be installed the builder noticed the tall metal pipe that supplies water to be flushed was bent. I sent them picture and spoke to a manager several times called Thomas. He was rude unhelpful and it's been 3 months and still no exchange of parts our reply to various calls. My emails were not replied to until I got eBay involved and still Aquabliss has not been responsive. All I wanted was an exchange of the item. I will never recommend family or friend or will I ever be using them. They have now siezed communication

Total cowboy company run by ignorant arrogant people,, ordered a vanity unit with express deliver and it never arrived telephoned aquabliss and was given a telephone number of a logistics company (WRONG NUMBER)phoned aquabliss back and was given another number (WRONG NUMBER AGAIN) 10 days later we received 2 wet through boxes which contained a smashed vanity unit, contaced aquabliss and got a nasty arrogant attitude to my complaint I immediately asked for a full refund and got told I've to wait until it comes back from the logustics company although they have paper work stating that the goods were badly damaged. So Iwrite this because im just if the phone again to aquabliss and his attitude was again disgraceful told him I was going to give feedback and his comment was thats GOOD... SO PLEASE AVOID THUS COMPANY AT ALL TIMES.

After them messing up a collection/deliver address to swap over an item they A) wanted £106 delivery THEN wanted another £104 because they shipped it to the wrong depot.

Their 'contracted' delivery company is a mess, they can't be relied upon and will fail to deliver at the time specified - if at all. The whole experience left me with a bitter taste in my mouth and hopefully a few people will read this and save themselves the agony.

You get what you pay for in this case - cowboys.

USE AT YOUR OWN RISK

Phoenix Emma Toilet/cistern & Mechanism - The two stars is for the delivery and the courtesy of the staff. Other than that it has been a nightmare. Toilet, cistern etc was delivered. Parts for the cistern were too big to fit. Monday, rang and told them, asked to send photos. Did this. Rang Tuesday, part will be delivered on Thursday. Didn't happen. Rang Friday, told he would investigate and ring me back. Didn't. Monday morning, rang and went through everything again. Will sort and ring you back. I rang again at 5pm as still no phone call. Told the same again. Rang on Tuesday, part being delivered tomorrow for definite. Part was delivered. It was exactly the same one as I already had which DOESN'T FIT. Plumber now out getting the part locally so I don't have to deal with them again and I can at last have a fully working toilet in my nice new bathroom.
This company has a serious problem with sorting out issues in a speedy manner and an even worse problem with communicating with their client. My advice? Go somewhere else.

Ordered an item I needed quickly, and paid for express delivery but it didn't arrive. Chased after waiting over a week and was told it hadn't even been shipped yet. They did agree to refund the total shipping cost for the inconvenience and late delivery but over a month later I'm still chasing the refund. They have now said they will only refund £5 of the £29.95 shipping cost! Their delivery charges are very high and I only paid as I needed the item urgently but regret this as I didn't receive the service I paid for. Also very poor practice to backtrack on the promise of a full refund. Their attitude seems to be once they have your money then they're not interested. Avoid unless you want hassle.

I found a beautiful shower door on the AquaBliss website which was advertised as conforming to the non-standard dimensions I needed. I paid for express delivery but it arrived late, then, when the fitter got it out of the packaging (which was not labelled with the dimensions) it did not fit. When we called AquaBliss to ask for a refund they refused, and only after pursuing them relentlessly did we manage to get an inadequate £30 out of them by way of compensation. They never refunded the £29.95 for express delivery and didn't have the courtesy to respond to the many emails and phone calls we made to them about this.