Appliances ConnectionReviews 1,111

I have seen a lot of negative reviews for this site, but I have ordered twice with them (dishwasher, laundry suite) and have never had any issues or problems. Their prices are extremely competitive, local delivery has been prompt and professional, and the items have all arrived in perfect, working condition. I've had my Bosch dishwasher for several years now, and the laundry suite for several months. All appliances are still working great. I will definitely continue to order major appliances from this company.

Appliance Connection was recommended to me as a place to get the best deals on high-end appliances by a friend that flips houses. I did a ton of research before choosing to buy from Appliance Connection and in the end, their prices were better than the rest. The shipment was fairly quick, even though it was coming from across the country. To no fault of AC, the dishwasher I bought was faulty (manufacturer's issue). I contacted AC and their customer service was good.

A+ all around. Flawless from start to finish. We couldn't be happier with the wonderful dishwasher that we got from Appliances Connection. Shipping was quick. Dishwasher arrived in great shape and was installed the next day and it works well as expected. Thankfully we did not receive a damaged item and have to go through the experience that we read that others did.
I recommend that you pay the extra money to have it installed for you, as I did it myself (new dishwasher installation) and it took much longer than I thought it would and it cost me more than I thought only because I bought the wrong hardware and couldn't return it after opening it. Thank you

Excellent experience with Appliance Connection. Ordered a washer and dryer from another online retailer who told me they were in stock and would ship out in next couple days. 4 days later I get a backorder email. So... I searched again, found them here, at a cheaper price, in the warehouse, and ready to be shipped. Plus, Adam gave an additional discount on the order. From New York to my garage in Ohio in 1 week AND I got almost a daily email giving me a status update. Job well done. Will order again and recommend to friends and family. Thanks

Horrible Experience! Don't ever buy anything from this company. I placed an internet order for an LG fridge from Appliances Connection on 2/20/2015. I received confirmation and a tracking #.
Next, I received an email from AM Home Delivery on 2/27/2015 that my order would be delivered on 3/3/2015. I was going to be out of town that day, so I asked for the delivery to be rescheduled on or after 3/5/2015. I received an email saying that they had no more deliveries on my route that week and they would let me know when they could deliver my order. After a few more emails back and forth and fruitless calls that resulted in endless "hold and listen to muzak" I finally received a call and an email with a confirmed delivery date of 3/12/15 between 4-8 pm. I cancelled my regular class for the night and waited anxiously for the delivery truck to arrive... however, no truck and no phone calls explaining the no-show. Several more fruitless phone calls and emails later, I received another phone call promising delivery today, 3/19/15, between 11 am and 3pm. Its past 4 pm now, and again, no truck and no explanation of the no-show. I opened various "tickets" with Appliances Connection, but just got the run-around, with promises of delivery "soon."
I buy various sized products online every week, and the majority of them get delivered on time or reasonably close to promised delivery time. Generally its easy to get explanations and even apologies from customer service in cases of delayed delivery. However, dealing with Appliances Connection and AM Home Delivery & Trucking has to be the worst experience I have encountered with an internet purchase. If I could give them negative stars, I would rate them a minus 5!

I ordered a refrigerator, range, microwave and dishwasher from AppliancesConnection (AC) for my kitchen remodel. After researching I determined exactly what specific brand and models I wanted. I shopped the Internet thoroughly for the best price and found three retailers selling what I wanted much less than anyone else. I read all the reviews on these sellers I could find as I was concerned about customer service quality. I went with AC and hoped for the best. The entire experience was great. I love the way they open an online ticket when the order is placed and all correspondence is documented on that ticket. They were always very responsive. When I found a small dent on the side of the range top during installation I notified AC and they immediately arranged for a replacement top. The only potential issue you should be aware of is expect a somewhat lengthy delivery timeframe. My order took about two months from order to delivery. I'm sure this is due to AC consolidating orders with distributors/manufacturers in order to maximize savings. In my case well worth it as my cost was almost 40% off MSRP. Highly recommended if you have the time!