AppleReviews 2,092

I brought 2 pairs of Apple AirPod pros. For 6 months they worked great but after that both pairs started having a whistling sound. Since they were still under warranty, I called Apple, and they said that they would send me replacement pairs. They would also put a $400 hold on my card until I return the old pairs with the whistling sound. I received the AirPods within 2 days; however, I received 2 left ears. I called Apple and asked if I could pair the left ear with my old right ear and they said I could. They also stated that the right ear would arrive in 7 business days. I tried and tried to pair the left ears, but to no avail, so I called Apple tech support. The tech support rep was real nice but even she could not get the AirPods to pair together. They had 2 different firmwares and we couldn't get the new AirPod firmware to update. We had no choice but to wait until the right AirPods arrive and attempt to pair them. In the meantime she had to ask for extension of when we could return the old AirPods; however, my $400 is still on hold. Apple should not be sending replacement parts that do not work or only 1 AirPod at a time. They should also have it do that people can drop off the item at an Apple store and come back and pick it up. I spent over 3 hours on the phone trying to get something to work that never did and I believe that Apple should be aware of this problem and make corrections.

Worst company ever! Coming from an android user I decided to go with the new 11 Pro Max connected on my accounts to a bank information I was using Apple Pay they had a limit of $10,000 I made a transaction went anywhere or use the mobile banking have to transfer money onto the Apple Pay to transfer to my shop bank account and they locked my account for three days and told me they would review it and unlock him another day so I can get my money back because obviously belongs to me today comes up and they made up some bull$#*! excuse saying that her son fraud or suspicious movements in my account $3600 down the drain no way to get it back I have to feed my family I have kids have payments I have to make bills and they don't care they are like robots All they can say is they don't know even up to corporate they cannot tell me why is my account locked No details nothing we're just gonna keep my money no way how to get it back they have my They have my identity my license my Social Security number everything they could possibly imagine to have to verify that it's me and that's my account and I still don't open it back up I'm definitely never coming back to Apple now I'm gonna sell the stupid iPhone and as much as I can post everywhere that I can do apples palling worst company to go to especially with money $#*! Apple $#*! the whole company $#*!ed a guy who invented it and $#*! everyone who works for it hope you're mother$#*!ers die pieces of $#*!No help at all any other bank with a trailer best to help you out to confirm to verify that the money is yours especially when it's from unemployment and your only income piece of $#*!ing $#*! now I have to figure out how I'm going to tell my wife that I can't put food on the table for the next couple weeks $#*!s all the way up to corporate in $#*!ing CEO are you guys $#*!ing $#*!s

Contacted the Apple Accessabilty and Interactive Services Department at 11:20 pm EST on August 16,2020. The department is reserved to provide special assistance to customers who have visual, hearing, motor and learning impairments.

The Senior Advisor screamed at me, assuming because of my impairments, and said "Oh my God! You $#*!ing nutcase!"

Apparently, the department is not set up to work with disabled people... or people in general.

Apple screws it's customers on a regular basis wether it's faulty decaying batteries or a BS temporary hardware update. How is it an improvement to make a headphone jack that makes it impossible to charge at the same time with their garbage battery? It's so you have no choice but to buy their new gen of hardware and docks/Iproducts making the rest obsolete just to screw and disrespect their customer at a ridiculous inflated price. Apple leadership hates you and makes their money by bending their customers over a barrel; try and argue different.

This review is meant to show people why they shouldn't buy apple products and why apple is a terrible company in terms of customer service and their devices. If I was able to give a 0 star rating I would happily do that!
On September 23,2016, my iPhone 7 plus was purchased with apple care for $1500 from the apple store. No service claims were made during the 2 year apple care period as the phone was taken very good care of. The microphone on the phone has started to show intermittent problems since two weeks. The issue went away for a day or so after I hard reset the phone. This exact same issue and behavior turned out to be a common issue with this phone that has been experienced by many customers including the 223 who logged their complaints on the Apple discussions forum on the web link https://discussions.apple.com/thread/*******

The following links also include many other customers who experienced the same phone failure with iPhone 7 and 7 plus models.
https://discussions.apple.com/thread/*******
https://discussions.apple.com/thread/*******
Clearly, this is a design problem that Apple knows about but denies it to avoid paying for all the unhappy customers.

I have booked an appointment with the Apple Genius Bar at the Bayshore mall in the city of Ottawa. The front line worker and his manager (Eric Vinkle) both confirmed that this issue cannot be repaired and the entire phone has to be replaced for $449. I explained to them that this is a common issue with this model and that Apple has to fix it at their expense since my phone is in pristine condition and no visible or water damage could be detected. They looked up the phone and confirmed that it has not be brought in for service since it was purchased.

The fact that they would not replace the defected components of the phone confirms that this is a bigger problem that Apple knows about but does not want to admit and bite the bullet.
Apple put something in the new ios that causes issues in older iPhone's to force customers to ditch their expensive phones and buy new ones.
I made a complaint on the Better Business Bureau against Apple, they refused to repair it as the apple care is expired. After responding to Apple, they wrongfully closed the case.

If you want to save your money and don't want a headache, please don't buy an iPhone

My family and I have been long time Apple customers for 10+ years. Recently, my daughter had to send in her Apple watch for repair. Due to the value of the item, they required a signature to receive the replacement item, however, apparently anyone can sign for it regardless of name or relation. So long story short, her watch was basically signed for and stolen by some random person. Upon contacting Apple, several times as no one was getting back to us, I finally reached a manager who basically told us "tough luck". A multi billion dollar corporation refused to replace a stolen item that was by no fault of our own as no ID was checked and the name signed was fictitious.

The only reason I give 3 stars is for the very nice guy I talked to, Nathan. He tried to help me sync my contacts to a new phone because it wouldn't work. But an error came up right as we were very close to figuring it out and he had to switch me to another person. The lady I talked to was extremely rude and she said I was wrong about getting my contacts from my android to iPhone and was raising her voice and told me "You're not listening to me!" very very rude. And still, haven't fixed the problem!

I still do not understand why ppl like these proucts. They are so cumbersome to use! And CS is a joke. I told the rep over and over, the more I delete off my phone the more storage the "other/systems" takes up and I cannot sync with Onedrive which gives me 1TB of storage. She had me reset effectively killing any contacts I added since 2018! Then to reset my phone I wanted to send an authentication code! WHAT IF THAT WAS MY ONLY APPLE DEVICE!
This rep in another country could not understand my concerns, the product has wasted so much of my time, money, effort.

Hardware issue found iPhone 6s within 18 months, which become faulty(motherboard). Apple is worst than any local product got for very huge price & service also not good, they dont value the brand. They charge ~1K per visit at service center if you dont have warranty just to verify, if you accumulate its service charge you may buy some other phone!.
This is not only my experience, one of my friend also has iPhone X, which become faulty(Hardware) in just 3 months, since warranty was there he survived. This product was almost 1 lakhs! Horrible quality & service for such a price.