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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Arizona
1 review
0 helpful votes
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Marvelous
April 9, 2024

Sonia was knowledgeable, efficient, and stayed on top of all aspects of each situation. Called on a regular basis.

Date of experience: March 30, 2024
Illinois
1 review
0 helpful votes
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A Blessing!
April 9, 2024

I was totally unprepared when my mom was diagnosed with Alzhemeir's dementia. I was afraid, overwhelmed, just plain lost. Remembered this site from a commercial. My contact specialist was absolutely wonderful. Answered my many questions, then sent me several places that specialized in memory care. He has followed up with so many pieces of information that have helped me tremendously. I'm still quite raw after choosing a site for mom but feel confident I've made a good choice. No place is perfect for one's mom of course but I have peace of mind. A Place for Mom came through when I was in desperate need for guidance.

Date of experience: March 29, 2024
Georgia
1 review
0 helpful votes
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After living in the same home for over 50 years, the thought of moving to a new place was quite daunting for Mom. However, after my Dad passing a few years ago, we had reached a point she could no longer live alone. Our contacts at A Place for Mom were knowledgeable, asked lots of questions and made a number of excellent recommendations. It took longer than expected, but this was due more to Mom reaching the point she agreed the move was necessary. Thank you!

Date of experience: March 29, 2024
Pennsylvania
1 review
0 helpful votes
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Easy and Fast
April 8, 2024

Eric gave Great service with compassion and eye for details. Listened to my story and know what was needed.

Date of experience: March 29, 2024
Illinois
1 review
0 helpful votes
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This is the second time I used A Place for Mom. I I experienced a great deal of compassion and understanding from everyone I talked to at a place for Mom. It was very helpful to gain an understanding of the different types of placements. A place for Mom made this experience much easier and I would recommend them to anyone who needs to find a place for their loved one.

Date of experience: March 29, 2024
Texas
1 review
0 helpful votes
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Excellent
April 8, 2024

I moved in to a recommended new home in short order.

Date of experience: March 29, 2024
Nebraska
1 review
0 helpful votes
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My 94 year old mother is prone to outbursts of mean behavior. After just three days, she was told to leave an assisted living facility that had been recommended to her by her friend. Suddenly needing an alternative, and not knowing where to turn, I called A Place for Mom. Immediately, Dawn Walker put me at ease. She was SO helpful and knowledgeable about the options available. She contacted places on our behalf and made calls to follow up on the progress. Mom is now settled into a skilled nursing facility where the folks are trained to handle her outbursts. And she is VERY happy!

Date of experience: March 28, 2024
Texas
1 review
0 helpful votes
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Ahhhmazing Service!
April 6, 2024

I'm so thankful to APFM for their assistance in locating my current residence. They simply ask your budget, what your needs and wants are and then provide you the best matches. Made the experience so easy and I cannot sing their praise high enough. I highly recommend.

Date of experience: March 27, 2024
Tennessee
1 review
0 helpful votes
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I called them and let them know what was going on and what we needed and they had places for us to visit so fast. Really appreciate them so much and would recommend them to anyone else having to find a place that is right for a parent.

Date of experience: March 26, 2024

Very helpful in helping us find a place for our Dad.
February 2, 2024
Previous review

Carrie and her team Wonderful 😊 Don't think we could have done everything they did to get places schedule for us to check out. We would recommend them to anyone needing the same help.

Date of experience: February 1, 2024
Michigan
1 review
0 helpful votes
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So kind, so helpful!
April 5, 2024

Jennifer was so helpful through all the ups and downs that we went through to find my mother the correct place. I appreciate her kindness, her follow through, and not giving up on me as we worked through family issues. I would recommend her and a place for mom.

Date of experience: March 26, 2024
New York
1 review
0 helpful votes
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When I contacted a Place for Mom, and I was contacted back I had no idea that I was being roped into a system where I was trapped into using their services in terms of referral. I was searching for help in my journey to find assisted living and simply by having a conversation with someone who I did not realize I was looped in with, committed with in terms of receiving referral I took the call. Then in more personal search I found a more correct source for me. That other source was the help for me, yet A Place for Mom got all the credit for nothing. Not correct at all and off putting.

A Place for Mom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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I filled out the info online, and within 24 hours, Janice Ryalls called me back. She advised me of my options, and recommended several places in the area. We went to several, and chose the best option for us. We had a few setbacks, and Janice would always call and offer solace or just someone to talk to. When it all worked out, she called to say how happy she was for us.

Date of experience: March 26, 2024
Arkansas
1 review
0 helpful votes
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A place for mom was very helpful
April 4, 2024

After answering questions about my needs, I was given several options of places that might work for my dad. She set up appointments for us to tour 3 facilities. We chose the 3rd one we visited. She kept in contact with me to make sure everything was satisfactory. She was very helpful

Date of experience: March 25, 2024
Texas
1 review
0 helpful votes
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When faced with trying to find a suitable place for my mom, there were so many places out there. We had some specific things we wanted--a situation that was "age-in-place", close to my mom's preferred hospital, friendly, clean, lots of activities, a full kitchen for the independent side, some meals provided, and the list goes on. Within 10 minutes of filling out a form on-line, I had a phone call from Rick Herbert, the area representative at the time. By the next morning, I had three appointments to see various communities--all fitting the criteria I had asked for. My mom is now in her new apartment--happy as can be. We have received a wealth of information from Rick and Robin Vetter, the new area representative. I received a phone call at least once a week to check on progress and to see if there was any additional help needed.

Date of experience: March 25, 2024
Oregon
2 reviews
0 helpful votes
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Great resource!
April 3, 2024

I was able to get an appointment at a senior living facility for my mother right away. Within a week a decision was made and she moved in a couple of weeks later.

Date of experience: March 24, 2024
Georgia
1 review
0 helpful votes
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What a great service!
April 3, 2024

After filling out the contact form in the middle of the night due to an urgent need for memory care, I got a phone call first thing the next morning (and it was a Sunday!) from Shelli. By 8:30 that same morning, she had already put me in touch with a facility right here in my town. Shelli has followed up twice since then to make sure I had all the help and info that was required. What an awesome service. I have already recommended A Place For Mom to a couple of friends who are facing similar situations. I will be forever grateful to Shelli and this group. Thank you so much!

Date of experience: March 24, 2024
Georgia
1 review
0 helpful votes
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While my husband was in the hospital his doctor told me he should not come home, but go to assisted living. A Place for Mom immediately went into action and showed me 5 nearby places that had open rooms and were highly rated. It allowed me to get him placed in one week. Breathtakingly fast, but it all went smoothly thanks to their help.

Date of experience: March 23, 2024
Virginia
1 review
0 helpful votes
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Joshua was super helpful
April 1, 2024

Joshua was super helpful in responding to my questions and helping me place my father in assisted living and his wife into MemoryCare. It is such a hard emotional process and I recommend everyone to reach out to A Place for Mom! Thank you!

Date of experience: March 22, 2024
Florida
1 review
0 helpful votes
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What a gift
April 1, 2024

I will start by saying I had no clue how to begin the process of taking care of my dad. Kelly was amazing! She explained so much about the mental aspect as well as how and what to do. She was so patient and kind. Even dad flipped and flopped a little bit. She assisted my sisters and I on what to do. It took so much stress off my family. I was hesitant that I would start getting a bunch of messages and emails from all over the place and that was not the case. Anyone going into a placement situation. Give A place for mom a call. You will be glad you did.

Date of experience: March 22, 2024
Virginia
1 review
0 helpful votes
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My husband was very ill and in decline to the point of needing hospitalization. I could not care for him any longer. Melanie at APFM was so helpful and knowledgeable, narrowing the search down to just the places that could provide care for my husband. I did not have the energy, time or knowledge to research all of the places in the area.

Date of experience: March 22, 2024