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AnyVan has a rating of 2.8 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AnyVan most frequently mention customer service, next day and time slot. AnyVan ranks 3rd among Moving Service sites.
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Would highly recommend this service especially if moving house as an alternative to the traditional removal firms - some of which are also very good. Very prompt and professional service provided by Chris and his colleagues from Sleaford area, Lincolnshire.
The delivery arrived at the allocated time, I was kept informed along the way, which is very helpful.
Instead of waiting in with no real idea of timing, why other delivery people cannot keep us informed in the same way I do not know sometimes hanging around all day or they cannot find the address. This was more like a personal service, try it!
Easily booked great communication even paid on collection for me and got the money on delivery no problems at all
I needed a couple of boxes returned back to Amazon I had never returned anything to them before so they sent me a link with couriers to use I tried Hermes who delivered the boxes but it was a bit of a faf as I needed the boxes picked up from my home address they wanted them taken to the nearest post office but they are very large boxes and weighed 30kg each so I called anyvan one phone call and everything was sorted they picked up the boxes and kept me updated till they were delivered to Amazon Dunfermline after the bad snow. What a great service I will recommend them to anyone in need of a delivery service.
With good communication beforehand, the van arrived ahead of time but the driver and helper were very helpful and careful plus the whole exercise was good value.
Very pleased with the service. Excellent timing. Very pleased with the price and the response from the customer service
I can't recommend this service enough - it was really easy to set up, very competitively priced, and with good communication from setting up the requirement to the driver himself. The driver made it all the way from London through heavy snow and the furniture was delivered in perfect condition.
I ordered and paid extra for a 2 person crew as the person I was buying the 2nd hand desk off eBay from, had a problem with her knee so could not help.
When "they" turned up, there was 1 man who then asked her to help move the desk and got really uppity with her when she said she couldn't help, saying that I "should have booked a 2 man job" which I had!
When he arrived here, I showed him my paperwork and he changed his tune. I helped him with the desk despite it not really needing 2 people.
I contacted Any Van who did refund me the money for the extra crew, but that was it.
I think considering it was THEIR mistake which caused issues with the seller and me, they could have at least been a little more conciliatory and offered some form of credit for the time this took to sort out, but they refused. A good customer service policy would have been to offer some form of credit or refund to appease a customer who had a valid complaint, but they were only interested in refunding the element of the job which due to their incompetence, was not delivered.
I can therefore state that they care little about their customers and I will not be using them again and would not recommend then to others.
This is a fantastic company to deal with. The firm we used to move my Mum were excellent. They worked so hard and despite the terrible weather they kept us up to date on any delays.
Anyvan did a good job in somewhat difficult circumstances. They couldn't find a driver to do the job on a Saturday, but refunded the difference for a flexible job done the following Monday.
The driver (Drive82) also had to overcome a vehicle breakdown (could happen to anyone) and the recent snowtastrophe (happened to all of us) to get the job done. But the goods were delivered in good condition and at a good price.
AnyVan put us in touch with a driver to take a piece of office furniture from our offices to the home office of one of our consultants. Communication was efficient throughout and the driver was punctual and friendly. We would use AnyVan again.
Anyvan were very professional & good at keeping me informed every step of the way. My move was not a typical one but they dealt with it amazingly! Although my removal van was late due to being stuck in heavy traffic, once they arrived the guys were very efficient & got the job done! Delivery on the other end was punctual & the furniture was handled with care throughout. I really appreciated that. Thanks Anyvan!
Your driver was on time and very help full. Much appreciated by all here, and was very polite.and understanding...
These guys did a brilliant job picking up some chairs for me. They were courteous, kept me informed and were careful with my goods. Great value for money.
Excellent and efficient and reaasonably priced service. Easy to book on line, paid small additional amount to guarantee afternoon delivery which was most helpful. Two strong men arrived, had the piano out of one property and delivered to the other swiftly, safely and with no fuss. Would certainly use again.
We hired 2 removal men and a van. They were careful and courteous whilst doing their job. They worked very hard and certainly earned their money. I would definitely recommend this company to anyone Looking to move their belongings Excellent service. Well done!
Fantastic site. Gets you the prices rather than you having to phone round. Fantastic service from start to finish. Great communication extremely helpful and professional.
I would highly recommend AnyVan - fantastic service from start to finish and really well priced too.
AnyVan is such a good place to look for a service. I love the fact that all companies are trusted and easy to choose. If I'll ever need - I'm sure will use it again.
I had to arrange for a collection in Edinburgh for delivery in Brighton. They were helpful and communication was good. I would use them again.
Answer: Doesn't get more unreliable than this - absolute scam
Answer: Hi Steve, there is a company in the USA that is currently using our name and branding to scam customers. We do not operate in the USA and we are aware that someone is using our branding across the pond. Please do not get in touch with these scammers.
Answer: Absolutely horrible customer service offering no solution whatsoever at any point
Answer: Hi Gary, yes there is. We do not operate in the USA and we are aware that someone is using our name and branding across the pond. Please do not get in touch with these scammers.
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.

