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AnyVan

2.8

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AnyVan Reviews Summary

AnyVan has a rating of 2.8 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AnyVan most frequently mention customer service, next day and time slot. AnyVan ranks 3rd among Moving Service sites.

service
248
value
238
shipping
122
returns
73
quality
192

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GB
1 review
0 helpful votes
Follow lesley f.
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Difficult job
November 16, 2021

I needed a Welsh dresser collected and delivered to me. I was given incorrect dimensions as it was much larger also I wasn't informed that it had to be dismantled! A further problem was it had to be collected that afternoon. Anyvan were able to rearrange delivery, dismantle and deliver all within a 4 hour time frame. Both driver and assistant then had to take the item through the back of my house and into the garage, which wasn't easy. So all I can say is job well done.

Date of experience: November 15, 2021
GB
1 review
0 helpful votes
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Any Van
November 16, 2021

Very good service, friendly, prompt and efficient team. I'd definitely recommend Any Van. Collected and delivered much faster than I had expected.

Date of experience: November 15, 2021
GB
1 review
0 helpful votes
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Excellent service, cost effective and easy to use..
November 15, 2021

This is the only company I use, this is my second time using Anyvan for my sofas and they have been amazing both times. The website is easy to use. The drivers are professional and they took good care of my items. Highly recommended

Date of experience: November 15, 2021
GB
1 review
0 helpful votes
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Modern day slave drivers
November 15, 2021

Worked with this company.
Modern day slave drivers!

Absolute shambles.
Just a company that outsources work to just anyone who is desperate for money.

You pay the highest rates while the drivers barley make enough to servive.

Had enough of them. Always problems!

I have spoken to there Driver support team which didn't listen to me whatsoever.

There calls are recored and never to the time to listen to me And instead I get charged a deallocation charge when I was never notified about winning a job until the morning, well sorry.
Not got to drop a my own customer that pays less than what you charge for a top service not fuel money... if that!
Supposed to get notification few hours after interest expressed.

I've emailed and phoned about this on a number of times and just got ignored.

Date of experience: November 15, 2021
GB
1 review
0 helpful votes
Follow John H.
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Superb service
November 10, 2021

Moving an awkward 20kg item from the wilds of Lincolnshire to sunny Somerset couldn't have been easier thanks to the efficiency of the AnyVan team. From initial contact to final delivery all staff were eager to help and advise. Professional throughout and very cost effective. Very highly recommended.

Date of experience: November 10, 2021
GB
1 review
0 helpful votes
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Driver gave enough notice before pick up and delivery. He was very friendly and helpful. He ensured all the furniture were safely transported and delivered.

Date of experience: November 9, 2021
GB
1 review
0 helpful votes
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Great service
November 7, 2021

Really quick and efficient. Great customer service. When the original driver couldn't get here on time they immediately got me a new one who arrived spot on time. Lovely man who was so respectful and helpful. I will definitely use this company again.
Special thanks to Ion the driver. He was fantastic.

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
Follow Andy A.
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Hi used Anyvan for the first time in order to pick up a motorcycle, located about 150 miles away. The whole service was extremely efficient, the driver very courteous and he even assisted with unloading. I received several phone calls from the driver with an estimated time of arrival, all of which were spot on and very helpful. All in all a seamless service which I would use again without hesitation. With the price of fuel at these days I was quite happy with the quotation provided.

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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I booked a two man collection and delivery of a washing machine to go to my holiday caravan the two gentlemen wheeled the washing machine across grass to my caravan and lifted it up two steps. I had no problems and I was kept informed of the exact time to expect them to arrive via text message tracking app. I'm happy to recommend this service to anyone kind regards Helen

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
Follow Sade G.
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As a person who has never used a man with van before, I must say this has been a wonderful experience. Not only was the driver helpful, the time slot I wanted was available. Thank you so much for your help and would definitely use again.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Excellent value
November 5, 2021

These guys I highly recommend. Everything was smoothly done and was kept informed all the way. And very competitive too spot on thanks.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Great. All round service
November 5, 2021

Easy to use website enabling lots of combinations of items for transport, accurate pricing (no extras) and changes close to pick up day. Great communication - reminders, notification of time slot, and tracking of driver. Punctual Cheerful and energetic drivers who were keen to assist. Thanks so much - will use again!

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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I needed a number of bulky items moving into storage. I received a phone call from the driver when 40 mins away which was helpful and the track my driver online worked too. They were careful when stacking everything into their van and again at the other end unloaded carefully and got everything neatly stacked into the storage unit no problem. The driver and helper were very polite and friendly. I was pleased and will be using again when I need the items back out of storage.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
Follow GERMAN F.
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Profesional and highly efficient.
November 5, 2021

I was very happy having Anyvan team taking care of my move. The team was on time and surprisingly fast moving and loading all my stuff with care.
I was between moving homes on different dates and also they stored my stuff for few days what was really helpful and hassle free.
I do highly recommend AnyVan and will hire their services again in the future.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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I was unsure about using a man with a van, I'm not street smart and have only just moved in my own rented place! But it's legit- fool proof, the website was easy to use and they came quickly - even phoned to say they would be 10/20 mins away to give me time to prepare! Super friendly and efficient and no hassle at all! 10/10 would use again!

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Fantastic Service
November 4, 2021

From start to finish, a very professional service. Great tracking and communication. Driver was courteous and basically did a fantastic job. Have booked again and would definately recommend this company

Date of experience: November 4, 2021
GB
1 review
1 helpful vote
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Excellent service
November 4, 2021

I used them to move and they were excellent. Kept upto date of where they were and were very helpful and would definitely recommend them. Also price was very reasonable and driver and assistant very friendly and polite can't fault them.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Fantastic awrvice
November 4, 2021

From start to finish it was a fantastic service.
The delivery man was so helpful and polite.
I would highly recommend

Thank you

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Brilliant!
November 4, 2021

Thomas and colleague did an absolutely fantastic job! We're elderly and needed a l. Arge, heavy 3 piece suite moving to our garage for collection at a later date. They were friendly, fast and polite! Would highly recommend this company. Thank you!

Date of experience: November 2, 2021
GB
1 review
0 helpful votes
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Great service
November 4, 2021

Second time I've used any van
Moving flat for the first time is a lot but they've helped so much
Great service every time
Highly recommend

Date of experience: November 2, 2021

From the business

AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.

Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.

AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.

Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.


anyvan.com
Founded in 2009
London, Hammersmith, United Kingdom
+120
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