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ANTOnline

4.0

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ANTOnline Reviews Summary

The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
255
value
387
shipping
386
quality
838
This company does not typically respond to reviews

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8,025 reviews

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Virginia
1 review
0 helpful votes
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ANTOnline is A Okay!
April 17, 2021

I was looking for a laptop and was looking up several part number variants of a model I wanted. I got a hit on Walmart.com, the seller was ANTOnline. I'd also found the same seller on Ebay with the same model. Typically I'll look up a seller outside of the platform, and sure enough, I found antonline., com and the laptop was a few bucks cheaper so I pulled the trigger.
Now, both Walmart & Ebay were giving me delivery dates a week+ out, but shortly after placing the order I got a shipping notice and received the laptop within a week.
So I can't say this is the case every time, but I was very pleased with ANTOnline and their pricing & shipping.
Thanks ANTOnline!

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Title speaks for itself. This company is a mess and their validation SUCKS. Don't bother buying from them, your order will get cancelled and no one will be able to help you. You'll get a review email 1 week later.

Date of experience: April 15, 2021
Illinois
1 review
1 helpful vote
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Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Date of experience: April 10, 2021
Antonline R. ANTOnline Rep
over a year old

Hi Kyle! We are so glad to hear you had a great experience! We hope you visit us again soon.

New York
1 review
2 helpful votes
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STAY AWAY!
May 9, 2021

They will not take back the broken monitor the sent me. Customer service hangs up on you. Not a legit company. If you order from them and have any issues you are screwed it's not worth it. So much more to this story but not wasting another minute of my time on it.

Date of experience: April 9, 2021
Illinois
1 review
2 helpful votes
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0 stars
May 8, 2021

I order for Xmas and have been trying to get a response ever since. I either get hung up on or no one replies to emails or support tickets. UPS messed up the delivery and then sent my refund to antonline. Now ant won't refund my money they just ignore you.

Date of experience: April 8, 2021
California
1 review
0 helpful votes
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They canceled on me after I got a confirmation number. Then they wouldn't tell me when I would be refunded. Now I keep getting asked how my product is. This site is unorganized and badly ran. Go somewhere else

Date of experience: April 8, 2021
Minnesota
1 review
1 helpful vote
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Don't buy here
May 6, 2021

I ordered a gaming laptop 2 days ago (april 3rd 2021) and the one they sent me did not match the specifications (I ordered the one with 8 cores and they sent me a 6 core which is a big difference) I made a ticket and instead of apologizing or saying anything their support team sent me a returns policy link and said i will be charged for packaging (around $200) Horrible experience buying here. STAY Away!

ANTOnline attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2021
Kentucky
1 review
0 helpful votes
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Tried to reach them for 4 months to try to obtain the serial number from my purchase. Still no response after dozens of emails and phone calls with a receptionist saying I would be contacted in 1 to 2 business days. I don't recommend anyone spend money with them because if you have and issue you can't talk to anyone.

Date of experience: April 2, 2021
Pennsylvania
1 review
2 helpful votes
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I ordered my XBOX Series X bundle & never got it delivered! Been 3 weeks & they dont help with refund

Date of experience: March 30, 2021
New York
1 review
0 helpful votes
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PlayStation 5
March 30, 2021

I was searching for a PlayStation 5 and I heard they ship rather quickly and from start to finish this company is amazing they took PayPal and from add to cart I received my brand new PlayStation 5 with games and accessories two days later and I got my confirmation and shipping that same day and in my shipping email it said I would receive my new system 3-7 days but I got it in two days and no dings or damage at all this is an amazing company and I say go with them for anything pc needs or gaming they know what they are doing i will buy from them again any day

Date of experience: March 29, 2021
Texas
1 review
1 helpful vote
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First time customer
April 24, 2021

As a first time customer I thought the experience would be well met. However, upon buying a PS5 I noticed there was an issue with the shipping address. I called their line and was hung up on once I got through. Called a second time and after 15 minutes of being on hold I got through. They informed me that I couldn't change the shipping address for security purposes. They then directed me to submit a claim ticket to see if there were any other options I could take to get it resolved. I asked that she stay on the line while I wrote everything down and in case I had other questions; they hung up immediately. I submitted a support ticket as suggested and within 2 minutes my order was canceled. I did not request it to be canceled on me and refunded a few seconds later, all I was looking for was additional information. There was no discussion between myself and the support service. I've heard nothing back from them and I'm not expecting to hear anything back given my experience as previously described.
My order total was just over $900. They will be lucky to get business from me again and I will not recommend using them to anyone if asked.

Date of experience: March 25, 2021
North Carolina
1 review
0 helpful votes
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Crappy Bundle
April 23, 2021

His package was the only way I could get the PS5 i wanted really. NO ONE wants a HD Camera, it was thrown in to up the price and make more money. You can buy this camera anywhere, it should have been removed so people didn't have to pay for something they didn't need.
Bundles should be limited to what people really need. If you broke up the individual items, it wasn't really a bundle cause it was the same price as purchasing it all separate. Kinda crappy but atleast i got my PS5.

Date of experience: March 24, 2021
Kentucky
1 review
2 helpful votes
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My shipment arrived without the PSP 12 month card, which was originally sold as an email delivery. Antonline was no help; refusing to respond to my complaint and refusing to replace or refund the cost of the card. Buyer beware.

ANTOnline attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
Yemen
1 review
0 helpful votes
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شركه جوسيال
March 24, 2021

شركه جوسيال شركه رائده، بل، شركه ممتازه، بماتعنيه الكلمه انا، سعيد جدآ انني، اعمل بهذه الشركه، وانصح الجميع بالعمل مع شركه جوسيال

Date of experience: March 24, 2021
Virginia
1 review
0 helpful votes
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Excellent PS5 Bundle!
March 21, 2021

I mean, we all knew the PlayStation Five was going to be awesome, otherwise people wouldn't be fighting so hard to get one. The product it's exactly what was promised, and this deal can't be beat. I got the console, spare controller, PlayStation Camera, Miles Morales Game Disk, Demon's Souls Game Disk and a year of Playstation Plus for under $850. At current prices, they might have given one of the games for free!

And the shipping! I got this package over a week before the promised date!

10/10 stars, would buy again!

Date of experience: March 21, 2021
Antonline R. ANTOnline Rep
over a year old

Thank you for shopping with us! We are so glad to hear you had a great experience.

New York
1 review
0 helpful votes
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Great!
March 20, 2021

Amazing! Great overall experience fast shipping and the console is amazing as well. Trustworthy, responsible, excellent, great great great great great great

Date of experience: March 19, 2021
Michigan
1 review
0 helpful votes
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Canceled my order on me
April 17, 2021

I was trying to get a ps5 system for a friend that can't be online during the day for these drops. After confirmation, I emailed them to ask if I could change the shipping address to his. They said that was fraudulent activity and canceled my order... just for asking... frustrating...

Then they email and ask me to review my purchase? WtH?

Date of experience: March 18, 2021
Florida
1 review
0 helpful votes
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That was my first time buying through ANTonline and my experience has been great. Bought a PS5 for my husband, super hard to find. Purchasing was easy, communication throughout the entire process was on point and the delivery was faster than expected.
As other people have mentioned, they could use better packaging, maybe some bubble wrap so smaller items are not loose in the box. But nothing came broken or damaged. I would buy again! Btw... the price of the bundle super fair!

Date of experience: March 12, 2021
New York
1 review
0 helpful votes
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Great experience
March 10, 2021
Updated review

Quick and only one available but hopefully I can get the same experience and this was a great experience I just received my Xbox series s. I'm pleased with the response time they were very professional. Would highly recommend and I would definitely be buying from them again in the future

Date of experience: March 9, 2021

Quick and only one available but hopefully I can get...
April 3, 2021
Previous review

Quick and only one available but hopefully I can get the same experience and this

Date of experience: March 3, 2021
Florida
2 reviews
1 helpful vote
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Stay away!
April 6, 2021

Charged me fees for returning a sealed Xbox I would NeVER buy from here again give me my full refund

Date of experience: March 7, 2021

From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!


antonline.com
Atlanta, GA, United States