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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Massachusetts
1 review
0 helpful votes
Follow Becky G.
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My experience with Anniecloth was not a positive one at all. The clothes were oddly sized - for example I ordered a hoodie, a full size bigger than suggested, fits great everywhere, but oddly tight in the hips. I found the sizing to be off their recommendations, and the pants of poor quality. I ordered pants described as "Light, striped" - they are a super light corduroy (and remarkably ugly). If you live in the US, don't expect to return anything, They ship from the UK, but returns go to a village in China. If I were to return the product I ordered it was going to cost about $400. NUTS. The cost of the return was more then the cost of the product. They ask you to keep it and will give you a discount. It's too expensive to ship the "crap" back, so take the discount. Once you do though, your account show that you received a refund and you can't review the product. They are basically cheats and liars. I ended up donating most of what I ordered to a homeless shelter.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
California
1 review
0 helpful votes
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Recommended!
April 23, 2021

I have no complaints about this online boutique, excellent service, fast delivery. I always get quick responses to any email I send. Very recommended!

Date of experience: March 24, 2021
California
1 review
0 helpful votes
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I have bought many items from here and I always have super fast delivery and I have loved all my items! Unfortunately, my last item I ordered came in the wrong color, but I emailed showpo (at 11 p.m.) and it responded immediately and resolved the issue. You have amazing customer service.

Date of experience: March 24, 2021
GB
1 review
0 helpful votes
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Dealing with this online boutique was an absolute pleasure. My products were not only delivered quickly, but they were very helpful with their seasonal discounts in the middle of the quarantine, a sigh of peace of mind and joy in these difficult times.

Date of experience: March 23, 2021
GB
1 review
1 helpful vote
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I ordered a dress online here and needed to resize it, the customer service team was amazing at organizing everything. When the outfit arrived, it was perfect! Highly recommended

Date of experience: March 23, 2021
Illinois
1 review
0 helpful votes
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This online boutique has an excellent payment and refund system. I often shop here because they are really great to try and hassle free!

Date of experience: March 23, 2021
New York
1 review
0 helpful votes
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I just received my order for clothes and I love them, all the things I ordered arrived in good condition, the fabric is good, I chose a size and it fits me perfectly, good online boutique!

Date of experience: March 23, 2021
California
1 review
0 helpful votes
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The website has so many good clothes to choose from, it is easy to shop and shipping is always the fastest.

Date of experience: March 23, 2021
Florida
1 review
0 helpful votes
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I like the styles I'm hoping that I would like the materials

Date of experience: March 22, 2021

I like the styles I'm hoping that I would like the...
March 22, 2021
Previous review

I like the styles I'm hoping that I would like the materials

Date of experience: March 22, 2021
California
2 reviews
10 helpful votes
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Disappointed
April 20, 2021
Updated review

The item in all the pictures definitely looked knit. I should have realized by the low price it was not knit. The pattern was printed, and did not look anything like what was pictured in the ad.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2021

Quick and easy
March 9, 2021
Previous review

Quick and easy. I hope the item is as pretty as it looks.

Date of experience: March 9, 2021
Georgia
1 review
0 helpful votes
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THANKS!
April 20, 2021

Fast and efficient online service, very pleased, I would recommend them to all girls who like to dress in fashion. Thanks!

Date of experience: March 21, 2021
West Virginia
1 review
0 helpful votes
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Excellent bracelet, fast shipping, incredible accessories I will order more things from this great website for girls!

Date of experience: March 21, 2021
Georgia
1 review
0 helpful votes
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The website looks and feels great with even better customer service looking to help anyway! I will be shopping tons of clothes here in the future

Date of experience: March 20, 2021
New Hampshire
1 review
0 helpful votes
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Take my shipping off otherwise u r falsely advertising
April 19, 2021
Updated review

You charged shipping when you advertise free over 100 in orders

Date of experience: March 20, 2021

You charged shipping when you advertise free over 100...
April 19, 2021
Previous review

You charged shipping when you advertise free over 100 in orders

Date of experience: March 20, 2021
New York
1 review
0 helpful votes
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Finding the dress in this online clothing store was very simple and even buying it was easier. Shipping was pretty fast too. The dress also fits me very well.

Date of experience: March 20, 2021
California
1 review
0 helpful votes
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Order not received yet
April 18, 2021
Updated review

I was hesitant due to shipping time. Hoping my order arrives in time for my travel plans, decided to take a chance.
Also hesitant due to location of distributor... concern over international orders and information shared..

Date of experience: March 19, 2021

I was hesitant due to shipping time
April 18, 2021
Previous review

I was hesitant due to shipping time. Hoping my order arrives in time for my travel plans.

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Good online boutique.
April 18, 2021

The high waisted jeans that I bought from this website are the correct size. My excess fat is not falling off the side, my breathing is not restricted, and my butt looks perfect.

Date of experience: March 19, 2021
Wisconsin
1 review
0 helpful votes
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I just got my tops and sweaters and they look gorgeous! The texture is just as I imagined it, this online boutique has the right fit for me.

Date of experience: March 19, 2021
California
3 reviews
0 helpful votes
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Sharbear
March 19, 2021

Ok but sizing problems and different then looked on display.

Date of experience: March 18, 2021
Florida
1 review
0 helpful votes
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August 2020, I ordered several blouses from Annie Cloth. They were poorly made, had lots of extra thread, and fit poorly. I asked for instructions for my return. They tried to get me to keep the clothes for a discount. I refused (what good are poorly made clothes?). August 28,2020 I took the package to UPS using their instructions. Today, March 18,2021, the package of Annie Cloth clothing was returned to me with no explanation.

Date of experience: March 18, 2021