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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Texas
1 review
5 helpful votes
Follow Randy J.
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RUN from this company!
November 21, 2019

Horrible company. They bait and switch. Just look at what I thought I was buying and what they sent me was a piece of crap! These positive reviews are fabricated by these scammers. They will not send you what you see in the pictures of their website Annie Cloth!

Date of experience: November 20, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Washington
1 review
9 helpful votes
Follow Rachael G.
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It took two weeks to get my order- I had ordered what I thought would have been a beautiful embroidered long sleeved fall looking jacket. Instead I got a cheap looking polyester item with printed design on it- no tags. Cheap. Cheap. Cheap. I have been trying for two days to be able to return it, but they haven't replied yet. After reading one of the other reviews, it looks like I will have to count this as a financial loss and lesson learned.

Date of experience: November 20, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Switzerland
1 review
0 helpful votes
Follow Isolina H.
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It is always a pleasure to deal with this website, they have high quality clothes. I am never disappointed when I buy here.

Date of experience: November 20, 2019
Serbia
1 review
0 helpful votes
Follow Corina U.
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They are amazing
November 21, 2019

I love shopping on this site, they are amazing, here the clothes are of high quality, they are delivered very fast, they are very friendly and helpful

Date of experience: November 20, 2019
Serbia
1 review
0 helpful votes
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Excellent online clothing store, the customer service staff here was very helpful and friendly in making sure the dress you wanted arrived on time.

Date of experience: November 20, 2019
Massachusetts
1 review
4 helpful votes
Follow Tracy F.
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I was supposed to get it today... Nope. Also they keep saying my email is wrong and it most def. Is not wrong. They texted we can't cancel orders. How can this be legal. Police are here now so I can tell them I want my $$$ back. They are dead wrong and who let's this go thru.? SMH in disgust. Yuk. Rbf to Annie cloth.

Date of experience: November 20, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Georgia
2 reviews
6 helpful votes
Follow Nancy-Laurel P.
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The shoes I ordered had a flaw in the "leather," and they were too stiff to wear. To get a refund, I would have had to ship them back to China at a cost of $23 (half the value of the shoes), and if they didn't get there soon enough, my claim would be denied, no refund despite my expense. If I didn't offer to send them back, I would be offered a *15%* refund! Do not buy from these people!

Date of experience: November 20, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

District of Columbia
1 review
5 helpful votes
Follow Veronna H.
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The items I ordered were not the items pictured. It looked like something a child hand sewed. Do not waste your money.

Date of experience: November 20, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Sweden
1 review
0 helpful votes
Follow Tristana L.
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Excellent service
November 21, 2019

Excellent service, excellent quality and timely arrival. The fit is perfect and true to the size chart. I can't wait to ask for a dress that I loved.

Date of experience: November 19, 2019
NL
1 review
0 helpful votes
Follow Casiana F.
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Buying on this page is amazing. The options in fabrics, styles and colors are fabulous. I bought several things and I am very happy. I am a happy customer, they will have me for life.

Date of experience: November 19, 2019
Norway
1 review
0 helpful votes
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This store has high quality clothes and modern design, friendly and honest customer service, very useful. This was my first purchase and it will definitely not be the last.

Date of experience: November 19, 2019
Minnesota
1 review
9 helpful votes
Follow Jonna K.
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RUN AWAY before even considering placing an order with Annie Cloth. After waiting over 3 weeks to receive the items I order, I discovered that they look nothing like what is shown on line. When I tried to return them, the tracking that never worked before my order arrived suddenly showed delivery a week sooner than when I got the items - they refused my return request because it had been over 15 days from their tracked delivery date. Just wish I would have seen company reviews before I was foolish enough to place an order.

Date of experience: November 19, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Michigan
1 review
15 helpful votes
Follow Ginny L.
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Who do they pay to write positive reviews of their junk or do they write them themselves?! I ordered 5 items and ALL of them were sent separately over 7 weeks. Annie
Cloth only gives customers two weeks to return any item knowing full well that the shipping will be too expensive to return one item at a time to China. They show pictures of quality clothing and accessory items on their website and what you get is cheaply made knockoffs that you wouldn't wear in public. The coats I got were not machine embroidered as the pictures show, but blurry images of embroidery printed on a cheap sleazy dyed white knit. The dye was only on the slightly fuzzy surface of the coats so that when the fabric stretched even a little you could see white between the fibers. The scarf was made of the same fabric as the coats and the appliquéd leaves that were shown in the pictures were just printed on with some of the ends of the leaves cut off. The bottom seam wasn't sewn shut. The bright green shoes made of "soft leather" and driving moc style soles were hard olive colored plastic with an ugly full sole and I couldn't even get my foot in them. None of the items were the colors they were supposed to be. It cost me 70.00 to send them back. Thank goodness I paid with PayPal and I can recover some of the shipping cost.

+8
Date of experience: November 19, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Israel
1 review
0 helpful votes
Follow Zara M.
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Pay attention to the grammar on the 5 star reviews. Clearly English is not the first language of the reviewer and the sentences are structured as Chinese speakers whose English is a second language structure their sentences. It looks to me like they are even trying to scam the reviews. Those reviews don't respond to questions. It is not OK to advertise and picture a piece of clothing which is absolutely NOT the clothing you are shipping. Why don't you take pictures of what you are ACTUALLY SHIPPING? Otherwise this is fraud.

Date of experience: November 19, 2019
Georgia
1 review
12 helpful votes
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This site is a scam. I wish I would have discovered this review site before I ordered. The sweater I received looks nothing like the one from the picture at the site. It should be called something like Pink snags Sasquatch sweater or Pink Bigfoot sweater snags included. It's very thin and came with snags in the lining. Don't waste your money. They aren't even ashamed of the poor quality. Shame on them for tricking people. When you do things like this to people you curse yourselves. Those who say they are happy with their orders have to be blind. Shame on you Annie Cloth and the other companies out there that are ripping people off. I did a reverse image search on google using the image of the sweater I purchased from Annie Cloth and hundreds of other companies showed up selling the same sweater. So there are hundreds of companies pulling the same scam on people. The first picture is the from the site for the order and those that follow speak for themselves. I don't know how they aren't even embarrassed.

+3
Date of experience: November 18, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

NL
1 review
0 helpful votes
Follow Lilien F.
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I am a happy customer
November 20, 2019

Initially, I hesitated a little to buy this skirt because I was not familiar with this boutique. I read all the reviews, so I decided to take a chance. Today I received my skirt, it is absolutely what I wanted and much more! It is elegant, the construction of the material is excellent, and I received it a few days. I plan to buy some more skirts. Thank you, I am a happy customer.

Date of experience: November 18, 2019
NL
1 review
0 helpful votes
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Nice job
November 20, 2019

I bought this dress for my sister's formal, she looked simply stunning. The dress was tight and elegant. She received many compliments for her appearance and I received many requests for references. I am satisfied with the purchase and the timely service upon receiving it on time. Nice job.

Date of experience: November 18, 2019
Poland
1 review
0 helpful votes
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I bought this dress for my daughter's birthday. It was absolutely stunning and beautiful, it fit a little. It was ordered and shipped soon, my daughter feels very good and looks great.

Date of experience: November 18, 2019
California
2 reviews
19 helpful votes
Follow Linh D.
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Hello, this website is a complete scam. Clothes took 3-4 weeks to arrive and look nothing like the picture. Please do yourself a favor and do not buy from them. The quality and the workmanship is so poor that I am embarrassed to give them away.

+1
Date of experience: November 18, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New Jersey
1 review
13 helpful votes
Follow Zara M.
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This is an absolute scam. They have stolen photos from reputable retailers like Sundance company and at best you'll months later receive a packet that is NOTHING like what was advertised to you. Paypal will not help you as they will side with this scam company providing a tracking receipt. Think about this why are the photos of the model's heads chopped off? It's because they have stolen the photos from reputable retailers to fool you. Don't waste your time and money. I can't understand why Paypal and the government have not put a stop to this scam company and so many like it by now.

Date of experience: November 18, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth