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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This page works as expected, I just placed my order, the design of the dress looks great on the page. I hope everything goes well.
I bought an item from this online store and fortunately everything went very well. I dealt with a customer service representative who always answered my questions quickly by email. Good customer service is what makes people make more purchases again. The customer service representatives are hardly thanked, I am very satisfied with the way they served me. I hope to make future purchases.
I ordered a shirt from this online store, I received the delivery confirmation, my order was already at my door. I couldn't believe how good customer service was. I sent an email thanking them and they responded immediately, they advised me some things for my next purchase. Very happy with the experience.
Good customer service, especially your chat, answers everything at all. Unfortunately I have to return my order for the size, I expect the change in a few days.
Ordered two cotton v-neck tops. Received one and it is nothing like what was pictured, made of crappy fabric. And I never received the second one. This is a bull$#*! company from China and is a scam. Stay away!
The fit shirts I bought are really tight. You may want to put a larger size yet it fits very well. The website also honored its guarantee of perfect fit. Cotton shirts have a good value for money.
Fabulous service of this online store, committed to making your purchase as special as possible. A lot of variety and information on the website. Selected clothing choices arrived with sufficient time. Although the sizes were not entirely correct, it was my fault more than his. Consider increasing the size of the materials.
Fast delivery, courteous and detail oriented. Boutique eager to provide a positive customer experience.
I love my new embroidered dress, I am impressed. Since the stitches are clean and the quality feels exceptional.
I purchased 3 items on oct 18. It took 6weeks to get 2 items and I never received the 3rd item. I have emailed them and they responded with generic info about checking with the shipper. I did and they said they never got it in CA to bring to me. Still don't have my item or money back! Never shop with them again for sure!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Never received my entire order. Only part of it came. Several emails back and forth to company. Can not get a refund. Lost over $30.00. I do not recommend dealing with this company unless you have money to burn.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered from this company before reading reviews. After reading the reviews, I didn't plan on receiving a single item. I ordered three items and received two within a "normal" time period. One was just as expected: quality and size. One was not as expected (do to my not reading what the top was made of), yet, not any worse than other clothing from online merchants that I had made the same mistake with before. I received an email about the third item stating it was going to be shipped later than expected. After quite awhile after expected shipment, I emailed the company. They stated that it was no longer available. I asked for a refund, Which i unbelievably received within FOUR DAYS. Take my review with the others... this company as far as I am concerned deserves more than a few stars.
These people are internet trolls and if you come across their adds- run! Never order from them. They will rip you off and send you junk- they troll the Christmas season and adversities deep discounts but the products are Chinese rip offs and the quality is horrible. The shipments take many weeks to arrive and you will be disappointed when the product arrives- so don' think you can send the product back for the wrong size- it's not worth it- and they count on that for their corrupt business model!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
This is the worst customer service company I have ever had to deal with! Do not order from them! I wanted to return a sweatshirt and they offered me 10 percent back. I told them no and then they counter offered me 25 percent for my return. I only paid $20.00 and said no, so they told me "good luck" on returning it. You have to contact them first to even try to return anything. I just want my money back that I paid for. Still NO money yet!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered in early December 2019, and still have not received any of the five items. After I finally got nervous I found these reviews and now i'm flat out worried. Also, all of the positive reviews are in terrible broken English and obviously written by the Chinese company (i'm guessing). The "package tracking" is a joke and in Chinese, even if you choose English as the language. I may contact my bank and report this as fraud activity if I haven't received the items in a week. It's been almost a month.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I have just never had such a negative online retail experience. Kudos to US companies, that take care of you within seconds (Patagonia, Talbots, Kohls, Van Mauer, Macy's, etc). I had no idea this company was in China and their return process was a joke. In lieu of returning items they offered me a 20% cash "credit" after telling me how long it would be to return anything to China, with customs, fees, it was just awful. DO NOT EVER ORDER FROM THIS COMPANY. TOO BAD IT'S NOT US BASED. CUTE STUFF.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
When the product doesn't arrive in weeks and no customer service personnel to speak with unless you pay to speak. Everyday in tracking the package a new date appears. I'm calling my congressman.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
This company is a scam from all that I can see. I ordered in November of 2019 and still have not received 1of the items. Tracking info of no help. In a language other than English, so not able to read it. Several attempts to have it canceled have failed. Response was that once I get the item I can return it. Yea, right... I will chalk this up to a bad purchase and will never order from them again. I will spread the word
AC*******-1
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The clothing items were not as described. The add said linen & cotton but were cheap synthetic. Would not refund. Difficult to contact. Paypal was little help
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Never recieved my items and cant get my money back! DO NOT ORDER from this site! Sad that there are people just looking to steal from others.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth