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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Hawaii
1 review
3 helpful votes
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This site is a scam. Be careful. I never got items ordered and when I tried to call or email (phone number is not connected, says "you have dialed wrong number, please dial again"). I am canceling payment on credit card now. Beware do not order from annie cloth based in Hong Kong. Negative one star rating.

Date of experience: April 7, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

We did not offer phone service.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Brazil
1 review
0 helpful votes
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I liked the clothes I bought on this page, although I have everything a little bigger than I thought. Normally, I have size M and it was the one I ordered. I will remember next time.

Date of experience: April 5, 2020
France
1 review
0 helpful votes
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All great
April 6, 2020

All great and the service of the page just as well. We recommend the store if you want to look for more different and quality clothes.

Date of experience: April 5, 2020
Australia
1 review
0 helpful votes
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Very happy and satisfied. Very good material I had no problem with the sizes, even considering that they were not garments for me, but for my sister as a gift. What needs to be done is to be guided by the indications of the measurements according to the size. And meter in hand choose the right size, the design is very beautiful. To highlight, the day arrived that indicated that it would arrive. A success without a doubt, is already a reference store.

Date of experience: April 5, 2020
Florida
1 review
0 helpful votes
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I ORDERED FROM THIS COMPANY LAST YR, WHEN I DID RECEIVE PANTS (5) THEY WERE ALL SHIPPED SEPARATE SOON AS I RECEIVED 1ST PAIR I NOTIFIED COMPANY TO LET THEM KNOW DON'T SEND THE REST. WELL THEY SEND THEM ANYWAYS ABOUT 4WKS LATER. I WAITED FOR ALL SENT THEM BACK 1/3/20 AND FOR SOME REASON WHEN PACKAGE GOT TO CHINA NO PACKAGE. PACKAGE WAS RECEIVED 1/12/20 IN CHINA NO REFUND, NOW USPS SAYING COVID-19 WHICH STARTED IN 2/2020... DON'T BUY FROM THIS COMPANY OR SHIP USPS PRIORITY

Date of experience: April 5, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Sweden
1 review
0 helpful votes
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They have very original, different clothes, very good quality, excellent customer service, fast shipping, prices, I am delighted with my order.

Date of experience: April 4, 2020
Arizona
1 review
0 helpful votes
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Expectations
April 5, 2020

I found this clothing store of good quality, my new dress looks just like in the photos, it met my expectations.

Date of experience: April 4, 2020
Finland
1 review
0 helpful votes
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It was fantastic to discover this store, finally normal and youthful clothes of my size. Goodbye t-shirts, goodbye stamped old lady, long live fashion with curves.

Date of experience: April 4, 2020
Switzerland
1 review
0 helpful votes
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This boutique has a great clothing designer and it is a pleasure to buy them. I could not have been happier with the purchases I made here.

Date of experience: April 4, 2020
France
1 review
0 helpful votes
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Perfect!
April 4, 2020

I ordered an outfit online and needed to resize it, the customer support team was amazing. When the outfit arrived, it was perfect! Highly recommended

Date of experience: April 3, 2020
Estonia
1 review
0 helpful votes
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Amazing
April 4, 2020

The customer service girls are amazing here, they are so helpful and understanding, they have been fabulous. The best customer service I have ever experienced on the Internet! Thanks girls! :)

Date of experience: April 3, 2020
Denmark
1 review
0 helpful votes
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I bought a choker online and it was faulty, however it was a pleasure dealing with this store. They were very helpful and gave me a store credit. Very good customer service.

Date of experience: April 3, 2020
Canada
1 review
0 helpful votes
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Incredible quality and price of my new dress! Within a few minutes of sending an email, I received a response that was very friendly and helpful. This online store generates confidence in me.

Date of experience: April 2, 2020
Bulgaria
1 review
0 helpful votes
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Fantastic service
April 3, 2020

Fantastic service from the team on this page! Very friendly and helpful! :) Could not have asked for a better experience! Definitely going to buy here again!

Date of experience: April 2, 2020
Norway
1 review
0 helpful votes
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Amazing!
April 2, 2020

This clothing website was amazing and responded to my email very quickly, even at night! Great service everywhere :) I hope to buy again soon!

Date of experience: April 1, 2020
Norway
1 review
0 helpful votes
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Real pleasure!
April 2, 2020

I bought a beautiful Show Po dress and the color ran when I washed it! I was really worried and couldn't get the stain off the dress, so I contacted them immediately. I received an email in a matter of minutes and we discussed my options. I was attended by a girl, she was so lovely and made the experience easy! Thank you for your understanding, it makes dealing with you a real pleasure!

Date of experience: April 1, 2020
NL
1 review
0 helpful votes
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This store is great to deal with. Buyer service has a happy and positive attitude. Definitely a charming boutique.

Date of experience: April 1, 2020
NL
1 review
0 helpful votes
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Very helpful
April 2, 2020

A girl in this boutique was very helpful to me. She responded to my emails almost instantly and arranged for a replacement item to ship immediately. The best customer service I have received in a long time! Thank you!

Date of experience: April 1, 2020
Bulgaria
1 review
0 helpful votes
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I had a problem with the size of one of the articles, and a girl (the one who was helping me by email) was very quick in her response and was very helpful. It made the experience much better. Furthermore, delivery was also very fast

Date of experience: March 31, 2020
Belgium
1 review
0 helpful votes
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This boutique was very helpful when I wanted to process my refund, it was dealt with right away, unlike most customer service experiences these days, I was very happy. :)

Date of experience: March 31, 2020