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Annie Cloth

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Georgia
1 review
0 helpful votes
Follow Ania S.
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I love this website!
February 20, 2021

I just had my first problem after buying from them for a while with shipping, I guess because of the pandemic. Customer service was very helpful and quick to respond.

Date of experience: January 21, 2021
Australia
1 review
0 helpful votes
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Here they were very responsive and answered all my questions quickly and completely. I hope to see how the clothes look.

Date of experience: January 21, 2021
California
1 review
0 helpful votes
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Perfect website!
February 22, 2021

I like the clothes that this online boutique sells because it is very modern and represents my style. The fact that they are so well priced is a bonus!

Date of experience: January 21, 2021
Germany
1 review
0 helpful votes
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Their clothes are beautiful and I like that they show lots of photos of real people wearing the items they received. You know what quality to expect in this online boutique. They also allow me to return to an address in the US Plus their prompt customer service is excellent!

Date of experience: January 21, 2021
Washington
1 review
0 helpful votes
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I love shopping in this online boutique, as long as they have free shipping I buy and it never disappoints me with the product or service

Date of experience: January 21, 2021
Illinois
1 review
0 helpful votes
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Website with a good selection of clothes at affordable prices, the workmanship and very good. Responsible and responsive customer service I rated highly!

Date of experience: January 21, 2021
GB
1 review
1 helpful vote
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For starters, I love that this website has so many options of all kinds of clothes. From sweaters, tops and shoes. The price is incredible, at first I could really believe how cheap they were. I even compared it to another website and yes, BIG difference and better. AND FREE SHIPPING. Yes, not all websites offer free shipping. I love shopping here. Even if this week was the first time I bought here! I totally recommend it to everyone.

Date of experience: January 20, 2021
GB
1 review
4 helpful votes
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I am very happy to see that this website now use their own models and photos, whereas previously they had a reputation for using photos from other retailers leading to misleading articles. It's great to see an online boutique that really listens to their customers' feedback! I love the prices and the quality, I always get compliments when I wear these clothes because they are always in fashion and it doesn't look like the typical clothes found in the mall.

Date of experience: January 20, 2021
GB
1 review
0 helpful votes
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The quality of the clothes on this website is incredible, the prices are incredible, the delivery times are super fast, the customer service is fast and pleasant.

Date of experience: January 20, 2021
West Virginia
1 review
0 helpful votes
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Ok, I'm always one to read reviews before buying from unknown online websites, so I always try to give an honest one, no matter how brutal it is. When I came across this online boutique I was skeptical. First, there was so much to choose from, second, the prices were too cheap even for the internet. Then I read the reviews and I must admit I was not convinced. The clothes from delivery to quality are spectacular and highly recommended!

Date of experience: January 20, 2021
Texas
1 review
0 helpful votes
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Excellent online service!
February 19, 2021

It may take longer to receive orders, but the prices make it worth it. Also, ALWAYS read the reviews on the clothing you want to buy because the size may be wrong and the reviews from other buyers can help you make the right choice so you don't have to return anything. Finally, I had a package that remained as "processing" for the normal time that it usually is. I emailed them about it and they responded within a few hours and fixed things.

Date of experience: January 20, 2021
Nevada
1 review
0 helpful votes
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Incredible website!
February 18, 2021

Incredible service and attitudes, the online store is organized and easy to navigate! This is not my first time shopping here, I just wanted to start showing how much I love this online boutique! Thanks!

Date of experience: January 19, 2021
Virginia
1 review
0 helpful votes
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I love the fabrics on this website, I also like their quality. The designs are great and I found many things that my daughter did not know what to choose. Navigating the website was very easy to use and ordering was a breeze too. The hardest part was determining what could keep and what needed to go in my online shopping cart.

Date of experience: January 19, 2021
New York
3 reviews
3 helpful votes
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Could sit for hours just on T-shirts. Prices are fantastic - thanks!

Date of experience: January 19, 2021

I love your prices!
January 8, 2021
Previous review

I love your prices!

Date of experience: January 8, 2021
Florida
4 reviews
7 helpful votes
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Go elsewhere... this place is a ripoff
February 18, 2021

I ordered from Annie Cloth in November. When I placed the order I did not know I was ordering from China but, yes this place is in China. First, the order took 8 weeks to receive. Second, 3 items are missing from my order. Third, the items I did receive were a cheap imitation of items shown in the pictures. So, I wasted about $157. I've been burned in the past when ordering from companies in China. And, I do know better than to order from China, but their location was well hidden. I wish I would learn to check reviews.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2021
GB
1 review
0 helpful votes
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Incredible boutique on the internet, great dresses and an overall wonderful experience. My order arrived smoothly

Date of experience: January 19, 2021
GB
1 review
0 helpful votes
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The package took a long time, but they were always friendly on this website and the package arrived well and all the clothes are of quality. The shipping price is expensive but okay.

Date of experience: January 19, 2021
District of Columbia
1 review
0 helpful votes
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Very happy with my purchase on this website, the long dress I ordered fits perfectly in its place and gives me a soft silhouette. Ideal for every day or a special occasion.

Date of experience: January 19, 2021
Japan
1 review
0 helpful votes
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I usually buy on Thursday after carefully reading the reviews and looking at the photos that customers post. So far I have lived everything I have bought. They usually respond quickly to emails and even refund my money when I accidentally made a purchase that I didn't intend to make. Overall, excellent service on the internet!

Date of experience: January 18, 2021
California
1 review
0 helpful votes
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Thought I should write a review as people often come here when they have complaints. I expected the order to take some time, but it wasn't too long. The prices are great for the clothes you get. Communication was excellent - they sent me a message to make sure I received my order. I will definitely buy again!

Date of experience: January 18, 2021