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business logo of Anne Fontaine
annefontaine.com
luxury, chic, classic, formal womenAge 26-45, 46-60
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About the business


Clothing item from Anne FontaineFashion apparel by Anne FontaineMerchandise from Anne Fontaine clothing lineAnne Fontaine fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$$$

Shipping

Shipping Cost: $15
Free Shipping: sometimes
Free Shipping Detail: for orders over $500

Returns

Return Policy: not free
Return Instructions: must be new, unused merchandise.
Return Cost: $10 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: luxury, chic, classic, formal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-405-6755
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

How would you rate Anne Fontaine?
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Anne Fontaine Reviews Summary

Anne Fontaine has a rating of 2.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Anne Fontaine most frequently mention and return policy. Anne Fontaine ranks 428th among Clothing sites.

service
60
value
60
shipping
56
returns
48
quality
58

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Returning Customer
August 27, 2022

I always find myself going back to the store when looking for the latest fashions. I like how they make me feel special and never left my side and gave me good suggestions.

Date of experience: August 26, 2022
California
1 review
0 helpful votes
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Announcement! You guys need to watch out whenever purchased from Anne Fontaine store in Valley Fair or any other else where with any item, You should not and never had a change to return in a minutes as soon they print out received. They policies is exchange or credits only, and they clothes or dress is quality and very expensive but I had never see any store policy as like them. Also, No prices tag or new supplies in store, only display, so they can make any prices as soon you like and you don't have a change to return in a minutes.

Actually, I used to be purchased they cloths but never attention on received and never return at all, til last two days I purchased 1 item gift to my sister and total $ 950+ thereafter; she does not wanted it then I brought it back to store yesterday for return. Finally, lady name Anne not allow to return then mentioned they policy.

Please attention! Not too late to do like my mistake.

Date of experience: August 8, 2022
New York
1 review
0 helpful votes
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Wonderful collections
August 8, 2022

Refreshing and beautiful collections. I am never disappointed when I visit their store. They always manage to surprise me and bring me something new.

Date of experience: August 7, 2022
New Jersey
1 review
0 helpful votes
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I had the best experience when I had to return a dress I had bought, the customer service was excellent! The girl who helped me with the return was friendly and the whole process was easy.

Date of experience: July 11, 2022
New York
1 review
1 helpful vote
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Service de luxe!
July 1, 2022

They help me put together a more sophisticated look. Impeccable customer service. Very professional and helpful.

Date of experience: July 1, 2022
Argentina
1 review
0 helpful votes
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Such a wonderful and warm customer service. I've been coming here for years and I always leave happy. I got to know the staff well and it's nice that they always remember my preferences. I just love how I give them an idea of what I want and they would come back with different choices.

Date of experience: June 26, 2022
Switzerland
1 review
1 helpful vote
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It's a very messy company with messy management and a chaotic work atmosphere. Working here means expecting the unexpected. The workload is very inconsistent. There are days when you'll have so much to do that taking a break will make you feel guilty, and there are days when you'll have so much time that you'll feel guilty wasting a lot of it.

Date of experience: June 17, 2022
New York
1 review
0 helpful votes
Follow Vitalik H.
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Unique design. Amazing collections. I always check the new arrivals so as not to miss anything that I really love. They have great stylists who help me choose the best clothing for my wardrobe.

Date of experience: June 13, 2022
New York
1 review
1 helpful vote
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Really glad to have discovered this designer brand. My only problem is I have to stop myself from shopping sometimes because I'm spending too much and I can't help it! Their stores are so accessible and their goods are must-buys! Their exchange / return policy is customer-friendly. And being a frequent buyer, their staff have become my friends.

Date of experience: June 2, 2022
New York
1 review
1 helpful vote
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I live in Canada, and I have used the option of international orders to purchase my favorite pieces on their website. Never had a single problem with shipping. The fees are reasonable, and they also have a return policy.

Date of experience: May 25, 2022
Belgium
1 review
0 helpful votes
Follow Grace L.
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The staff and managers are kind and helpful. We bought a few items for our trip and they were always there to assist us. They really know their clothes and we are glad we went to this store.

Date of experience: May 10, 2022
New York
1 review
1 helpful vote
Follow Coly H.
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They just make me feel special; the customer service folks are friendly and very knowledgeable. They don't merely sell; they help me pick the attire that fits perfectly. I love their delicate taste and professionalism.

Date of experience: April 29, 2022
New York
1 review
1 helpful vote
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I've been shopping with them for over a year now. The website is easy to use. They give you a tracking number to track your order. I contacted them when a shirt I really liked had already sold out and they helped me to get it shortly afterwards. Very supportive and responsive customer service folks.

Date of experience: April 22, 2022
Belgium
1 review
0 helpful votes
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I live in Madison and like to support the neighborhood boutiques. I went to Anne Fontaine. I believe the woman who is there is the owner. I have never in my life met such a rude lady. I would never make a purchase from here if that was the last store standing. A word of advice, learn how to treat customers and neighbors with kindness and manners.

Date of experience: April 14, 2022
New York
1 review
0 helpful votes
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First time shopper
April 8, 2022

I heard a lot of good things from my friends who visited the shop and all of them are true. I was immediately greeted when entering the store and the sales staff was there to assist me.

Date of experience: April 7, 2022
California
1 review
0 helpful votes
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Just perfect
March 31, 2022

They never fail to amaze me whenever I come to the store. Nice collection and great buys. The staffs are super nice and attentive. One of my favorite stores to visit for clothes.

Date of experience: March 31, 2022
Texas
1 review
0 helpful votes
Follow Annetta M.
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Came here last week to check their latest creations. I was greeted by a warm smile. They never disappoint and the store manager is always there to help.

Date of experience: March 22, 2022
Texas
1 review
0 helpful votes
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I love visiting the store. They make you feel welcome and answer all questions politely. The sales staff are knowledgeable about their clothes and I find it nice talking to them.

Date of experience: March 12, 2022
New York
1 review
2 helpful votes
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The upper management is incapable of leading the company. The managers are unqualified to be in their positions because they are ineffective in accomplishing their jobs. Most of them are clueless on how to handle employees and only resort to verbal abuse. They also clearly show favoritism and do not treat the other employees fairly. The management is too disorganized to properly lead.

Date of experience: March 5, 2022
New Jersey
1 review
0 helpful votes
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It was my second time visiting the store and it was the same nice experience. Store staff are very accommodating and friendly. The clothes are beautiful and I always found new piece to add to my collection.

Date of experience: March 4, 2022