AmeriSaveReviews 230

This place is a joke! The communication is awful! I went to refinance made it all the way to clear to close and then started asking for the same "tasks" over and over finally told them I'm done no one communicated with you I had a processor name Sonia Misjovskie and she was absolutely non existent! I would have to call and email at least 5 times in one week to get an response by email that she was logged off and to check my portal! Always a bother and very cocky. Complete waste of time and waste of hard inquiry Do yourself a favor and go with your gut! Local bank or a well known bank. This place was such a bad and discouraging experience! What a scam' I finally gave up after 3 months of them dragging there feet and asking for the same documentation over and over to finally say no I'm done and will take my business else where. Trust me DO NOT WASTE your TIME! SCAM! Lesson learned!

Underwriters are constantly changing the goal posts and asking for more docs, just delay, delay, delay. Communication is non existent from my loan officer and i am having to constantly chase them for information. I don't know if Amerisave has a funding issue or if its staff are just completely incompetent.
For the record I have an excellent credit score and good income with lots of equity in my property, there is no reason to hold the loan up this long.

This company will tell you things to get your business, get you tied up for months, to where you feel at their mercy to get a loan completed. The feed off the fact that you have so much time and energy invested that its just easier to wait out their terrible service! We began a Refinance loan that they stated would take between 45-60 days but we are going on 4 months now. We are bailing! The same thing happened to our best friends. My advice is to NOT use this company. If this helps anyone not endure what we did then we are happy.
USE A LOCAL MORTGAGE COMPANY AND TITLE COMPANY instead!

My husband and I were seeking a mortgage to refinance our home. We have stellar credit, no debt. If you want a total waste of your time, AmeriWrong is for you! We started the application process in August. It is now January 30th. We were bounced around from one loan officer to another because their company can't hold onto their employees. Never... I say never join in a contractual basis with this company.

Reading all these other bad reviews I can say my experience is exactly what is expressed by all the other reviewers! Believe it, theses guys are a mess. They are unprofessional and sloppy. It appears to be little more than a scam to cheat you out of $500.00. There is no communication or follow through on promises. A complete lack of integrity. Stay away even if it cost you more! Caveat Emptor

I wouldn't give even a 1 star. This company is scammers lier's. They rip you off from your money. Telling you that you have a case and stringing you along.

Very upset about how I was treated by this company. I got strung along with a loan (Bryan Klosterman was my loan officer) for 2 months (which I could have been working with someone else), then after the disclosures came out, I got an automated email saying it was declined. I left voicemails, texts, emails and even called the support team and they didn't get back to me. They basically ghosted me. I've never been treated like this from a mortgage company (I have purchased 4 houses in the past). Don't work with them.

This lender has a poor performance of delivering. They don't respond in a timely fashion. Took over 4.5 months on a simple refinance.

After nearly 3 months, I withdrew my application for a refi. I found the people at Amerisave to be incompetent, liars, and noncommunicative. I have an excellent credit rating, but they still ask for information time and again that bordered on stupid. One minute they say I was approved, and than they requested the amount I pay for my homeowners association fee. I sent them a copy of a cancelled check, but this wasn't good enough. I have never been treated so badly by any financial institution in the past, and I am over 80. On a positive note, the Processor, Crystal Lee, did everything she could to expedite things, but she was up against some very incompetent people.

This company is the worst company I have ever dealt with. I have been trying to refi a piece of rental property for over 90 days and finally I gave up and withdrew my application when they requested info I had submitted months prior. They have been telling me for months that I am in the final stages but the loan never closes. I have 800+ credit scores, I own a very successful manufacturing business since 2002, and have plenty of assets. I recently refinanced my own home in 45 days without an appraisal. This company is one to avoid.

Probably worst professional experience I have had... ever (not just with mortgage banks, with ANY company). I'm 48 years old FWIW, owned 2 homes, several refi's etc. Absolute amateur clown show here. Was literally about to submit a complaint to the consumer protection bureau after months of non-answers and radio silence (especially after reading multiple similar horror stories to my own, across the country), when my loan officer called me. I won't go into all the almost comical details here, just trust me on this... for refi's at least, choose literally ANY other company than Amerisave. The. Worst.

One star is way to many for them. I was doing a simple IRRL and they would repeatedly send emails requesting items I had sent several times before. My only POC would only say the emails are not from him and doesn't know why. It was horrible and would rather pay extra interest than to have to deal with these people at all and then to think I would have to deal with this for the remainder of the loan.

Typical company to promise you one rate and loan up front for you to take a month to go through the process and last minute change your whole disclosure, and ignore the screen shot of the disclosure you send them, of what you wanted and what they promised. To them ignoring you, to eventually canceling because you wouldn't sign what they were essentially forcing you to sign, a disclosure you weren't promised in the first place. This like most company's they treat you like a number. Would not recommend especially for Veterans, because if you are the one like myself that they try to take advantage of then you will have wasted time and money. I only wanted a fair shake and this company only wanted to take advantage.

First time for refinancing my home and applied with AmeriSave due to them be recommended by lending tree. I assume AmeriSave pays lending tree $$$ to promote them. Either way, horrible communication from loan originator. Underwriters would ask for the same documents multiple times (not paystubs but previous year w-2s and tax returns). What did they do with the first set I submitted? Had to Withdraw my application 2x since the first time I guess they disregarded the email or are just idiots working there. Would not recommend to anyone.

Like many of the reviews on here, we are trying to refinance mortgage for home we already are in, have money in bank, nearly perfect credit scores, etc. Started the process late August, provided everything they asked for, as quickly as we could. Were told we'd close in 2 months, mid to late October. Then they started making excuses, asking for more information (same stuff we'd already given), then we had to call them, now it's devolved to us chasing them, and last week we couldn't get in touch with anyone. Called and texted our loan originator 10 times on the cell number she provided, no answer. Called her this AM on my daughter's cell phone (I know, dirty trick) and she actually answered. Sounds like I woke her up, but she did talk to me for a minute - says she no longer works for Amerisave, can't tell me anything due to "legal reasons". I told her it was kind of crappy to not let her existing customers know she'd left so they'd stop calling, to which she said "I hope you have a great holiday". Well, me too, it certainly would've been better if we'd gotten this refinancing done by now. Now we need to start over it seems. I started a fraud claim against them with our credit card company (Bank of America) for the $500 loan origination fee, hopefully we can get our money back.

My refi was in process for about 5 months. I responded virtually immediately to every document request, have great credit, there were no property issues or any other problem. The loan was approved to close after 4 months, but then put back into delay because they found more documents that had "expired" because of their prior delays. No status is provided, there's no response to questions, and it is almost impossible to talk to anyone because (a) they have a broken phone system and (b) calls just go to voicemail. The applicant is basically treated like dirt as they plod along in some chaotic world. Two stars instead of one because the closing was done nicely: electronic signatures on most documents and they sent a local notary over to get final signatures (took less than an hour).