AmeriSaveReviews 230

I started my refinance process with Amerisave in early July. I started with Amerisave after talking to one of their representatives and foolishly believing in his promises of prompt responses, closing this in August and getting a floating interest rate in case the interest rates go down before closing. I also paid $500 upfront as per their rules. Its 4 months since then and there is no sign of a closing date yet. I'm stuck with the $500 that i already paid. Also the interest rates have fluctuated and gone down since then and no word about reducing the interest rate even ater me asking them several times. I just wanted to move on if they refund my amount, but they Never Ever entertained any conversations about my refund and let me go even after me asking them so many times. Also they kept requesting my current lender about loan information which costed my $30 everytime they did. I think so far i got charged extra for about $100. They wasted my TIME, MONEY AND STILL TESTING MY PATIENCE. They always answer the question they want to and not the questions that we ask. This is absolutely unacceptable and i need my refund and get the hell out of this mess. Its sad that i cannot and now I'm really not sure if they will ever close this and honor the credit and interest rate they initially agreed to.

I started to refinance in August 2020. I submitted all requested documentation was dragged on for three months. I complained and requested for managers and supervisors. So within 3 days of submitting a complaint to the BBB I received a letter of denial... interesting it gets better I am simply told that my deposits are refunded and goodbye that they cannot determine that I qualify for the refinance. I went with them because they taunted a 2.6% but went back to the company I always use and guess what I am refinancing! Amerisave lies and gives the run-around and I would never recommend them. I also had a mortgage with them in November 2019 and paid off in May of 2020.

Horrible experience, My opinion stay away at all cost. Sent them all my personal information for processing which to be honest I regret. More than 80 days past with no rate lock. Loan Originator keeps answering you with the same answers as if they buy time with hopes that the rate goes on their favor. Now I carry a hard pull on my credit which has left me outside the 45 day window in applying with a new lender and not being considered as a 1 hard pull hit.

It should have been easy and the individual I talked to on the phone at first was such a good, kind salesman. I was very much looking forward to getting a low interest rate loan from them. Unfortunately, the rest of the business is just a corporate, bureaucratic, "you're not a high priority, please wait multiple days for help" style machine. Good luck trying to get someone to answer the phone. And they're so unorganized. I had to resubmit so many documents on the website... all in all, I'd rather pay just a little bit more in interest and work with a local bank, or some other bank. This is the worst experience I've had with a lender. I felt like the absolute lowest priority.

WALK AWAY DON'T USE THEM - LOOK FOR A DIFFERENT COMPANY. I am working with them now. I have been told my loan is in "processing". When I ask the representative when it will come out of processing, he tells me to be patient it takes 6-8 weeks. I am now 7 weeks into the process. I finally spent 35 minutes on the phone to reach Solidify Title & Closing. They requested a payoff ltr which I emailed on 10/6/2020, but since the email was from me not a company, they didn't review my email. I do not recommend this company and am highly disappointed in the people I have dealt with. They don't seem to care or have a sense of urgency. WALK AWAY DON'T USE THEM - LOOK FOR A DIFFERENT COMPANY

A mortgage company's reputation is based upon ALL employees who handle a loan, including their subcontractors. You pay them the ridiculous fees charged to know their jobs. Sadly, the loan processor in my account dropped the ball so bad that my review of Amerisave cancels out really good work done by the loan agent.

Multiple mistakes were made involving the official approved status on my loan that kept changing (even with excellent credit and a secure pension), a closing date that had to be cancelled at the last minute due to deficient documentation, another closing date jeopardized due to the same issue, and incorrect answers to very specific questions about how cash-out payoffs would be handled. All of this caused more inconvenience and frustration than the average customer should have to endure with the mortgage industry. I detailed all of these issues with the Amerisave Customer Satisfaction Department in an effort to help them address some internal problems for future customers, but never received a single reply.

While I was finally able to get my home refinanced and babysat all those details after the closing that should normally be seamless, I just can't recommend Amerisave to anyone. All businesses make mistakes. The difference between the good ones and bad ones are how those companies acknowledge the problem(s) and then learn from them. I have no reasonable expectation that Amerisave has done either.

NOTE: If you happen to be reading this BEFORE your cash-out home refinancing loan closes, your payments to creditors (not your old mortgage) WILL NOT be wired to them regardless of what anyone at Amerisave states. Solidifi is the title company used and they actually overnight a check made out for a creditor(s) to the borrower, who then has to quickly resend it all over again. (Microscope required to read this disclaimer on one of the many forms signed at the closing.) A simple overnight envelope delivery is over $60 now! Ridiculous and wasteful, especially when I specifically asked Amerisave in writing how such payments would be handled and told otherwise. A customer who is not paying attention here could loose allot on interest and late payment fees.

I believe its a loan originators responsibility to see that a paying client receives what cash out they are asking for at closing. When its requested via my initial application and repeated multiple times via email, text and phone calls to my originator but the cash out to me is almost $5,000.00 less, someone didn't do their job. Very unhappy about the poor service and communication I received from my loan originator and my loan processor. Loan processor was repeatedly interruptive and snippy. I was told by my loan processor that she would request as a courtesy from my poor service I received, a refund of 1 point that I paid as part of my closing costs. I agreed. I never got a refund. I never got any correspondence about it. Being disabled and not having nor received the correct cash out at closing nor any explanation why, has actually cost me money. 4 Closing disclosures were written with still, not the correct cash out at closing indicated. There is no reason for this especially after repeatedly talking about these incorrect disclosures. Amerisave was fined in 2014 for shady dealings. Very sorry I gave them a chance. Look elsewhere, there are plenty of fish.

I filled out a form on-line, and someone from Amerisave called me to get some basic information on what I was refinancing, and connected me to a loan processor. I'll admit that I was initially skeptical. I asked plenty of questions, and soon felt very comfortable that I was talking to a professional who understood his job well. Michael Qidwai was our loan originator, and Robin Sills was our loan processor. Between the two of them, the entire process was easy and painless. I paid a processing fee of $500 after we reached the decision point of underwriting a new mortgage, and all documents were uploaded or downloaded through Amersave's on line web site where an account for us was set up. We have a scanner built into our home printer, so much of what we needed to do was scan documents and upload them.to our account on their web site. The web site is well organized, and easy to use. We were 6 years into a 30 year fixed mortgage, refinanced with a 20 year fixed thru Amerisave, and ended up with the same monthly mortgage payment. Our interest rate went from 4.25% to 2.875%, and the amount of cash we needed for closing was about equal to a mortgage payment. When refinancing, you end up skipping one or two mortgage payments anyway, so we basically had no out of pocket costs. My advice is to make sure you are comfortable with the loan originator to begin with, as I'm sure they can't all be a great as Michael. Robin Sills, the loan processor, was also great, and called us regularly throughout the process. I would definitely recommend Amerisave.

Amerisave contacted us to refinance in January. There terms were favorable so we decided to move forward. They asked for a $500 deposit, which we paid. My and my wife's credit scores are excellent; one over 800 and the other over 750, we have a good income, but make it in less traditional ways, we own a business and consult on the side, one of us is a published writer. Everything was going smoothly, we even had a closing date, our agent called us nearly daily with updates. Then, out of the blue we get an email saying that they are no longer willing to fund and that a letter will be emailed with exact reasons. We received the email, but the attached letter was 'secure' and because we were not a customer any longer we could not see the contents of the letter. Amerisave kept our $500. Emails to my agent, which normally were answered in a few hours, are now ignored. I wish there were zero stars

I happened to be in the market to refinance a property and had solicited my long time banker. I thought I had received a favorable rate, when Cody Reed from AmeriSave called. After a long conversation, he texted me even better rates than my long term banker. I must admit, I went back to my banker and he stated he could not meet their offer.
I called Cody back and he sent me the application, but just prior to hanging up, he said, on yeah, I must disclose that the market moved a little and your rate might have changed, but we won't lock right away and I am sure it will come down. Don't you worry. Well, his fee increased 50%. At least my banker was nice about it when I went back to him.
Just saying, BUYER BEWARE

I was contacted by AmeriSave (Loan Officer - Adil Ashraf) and given some estimates of costs associated for refinancing my primary residence which was mortgage. He was very pushy and he asked for my card number to put on file so he could continue with the process; immediately after he got card my card information, he charged my card a $450. Immediately, I called him to cancel the whole thing, he did not answered the phone. When he did not answer my calls; I emailed him to cancel the process, he did not reply to my email either. So, just like that they took a $450 from me (I wish there was an option to give a ZERO rating)... they are very dishonest and misleading, stay away from AmeriSave.

I was contacted by AmeriSave (Loan Originator) and given some estimates of costs associated with refinancing my primary residence which was mortgage free. I immediately sent him the documents he requested (personal and corporate tax returns for last 2 years). He said he'd get back to me that evening. When he didn't, I emailed him a day later asking what was up. Said he go caught in a conference, but he was working on my application and would get back to me very shortly. A few days later I emailed him again and asked if I should contact another lender, as he seem disinterested. Again, he'd get back to me. Emailed him again and have never heard back. Now that is some lousy customer service, follow up and professionalism.

I applied for a loan and was treated well. But that's where the good service ended. They had put the wrong city in the application so the appraisal service did not cover my area. I got that straightened out and go a call from the appraiser in my town. She made an appointment with her having to take time off to meet her because her daughter was having a school program on the day I had free. That's the last time I heard from her! No return phone calls. Then I noticed that they canceled by loan, I guess because it was taking so long. I contacted them and Atif ** Loan Originator NMLS ID #** told me that they had tried to contact me. Funny I had no email messages or phone messages from them. I think that he's trying to cover his butt for screwing this up. At any rate I have now lost the $400.50 dollars I paid them for no assessment plus the few point hit on my credit. Don't waste your time with them.