America's Best

Went to LensCrafters but left after our exams due to the fact that we were being pressured into purchasing high dollar frames and lenses. Drove over to America's Best and immediately spoken too and offers of help with information on what type of frames that would be suitable for our faces. Received a call a week after we picked up our glasses to let us know that they are always available if we need repairs or adjustments. We will not go anywhere else for our eye care.

I made a special 20 mile trip to town to have my glasses tightened. Despite two employees in the store, no one could assist me as there was no optomitrist on site, optomitrist works part-time. Nothing on website clearly indicating no optomitrist fulltime. I called complaint line and all I got was "sorry." I paid for service in the price of my glasses; cheap glasses, cheaper service.

Great experience! Super friendly and professional, Evelyn Robles, thank you! You are the best! Evelyn is super friendly, professional, and patient! Great experience!

I had some trouble getting my prescription correct but all the employees were so nice and helpful every time I went in it made it OK. I will go back.

They advertise two pair single lens glasses for $79.95 and when I called, they quoted me $99.95 for no line bifocals. After my exam and choosing cheapest frames, I was then told my two pair of no line (progressive) lens glasses were going to cost over $400, with no additional add ons! I informed the tech that I was quoted $99.95, she said that was the receptionist that I must have spoken to, should have spoken with a tech. I paid for the exam ($59.) and bought my glasses at Walmart Optical who honored my prescription. I can tell you that my new glasses did not cost anywhere near $400!

Went to doctor yesterday,due to foreign body in eye,doctor asessed problem,solved the problem in very short period of time,very polite and knowledgeable gave medication and follow up,great asset for company,i would recommend to anyone,wish to have more doctors like you.

My husband and I received the best customer service from our eye examine doctor Phuc Nguyen, O.D and Associate: Kevin. Kevin took his time in finding the best cost for our glasses and fit. Both the Doctor and Kevin were our kind of customer service that keeps us coming back to the Albany Oregon America's Best.

Went to mentor store everyone there was great special shout out to Katie she was so funny and so nice I got three pair of glasses for less than I paid for one at lens crafter and nicer people all of them are great

It's unacceptable that a patient needs to be re-scheduled for a regular annual exam, TWO visits. I, 68 years old, have set up an appointment to get the doctor's diagnosis of my eye vision and eye itchy/ eyelid irritation, at Marina *******. Unfortunately, Dr. Priya Bhuva O.D. Didn't discuss the condition of my eyes while I sought her opinion. Her only concern was referring me to the front desk for making my prescription order. I requested eye dilation, which is a common procedure performed on a regular basis, but the doctor informed me, by the General Manager Cynthia Molina, it's not needed. I insisted on performing the dilation for ensuring the status of my eye cataract, so the odd Dr. Bhuva accepted my request and asked the manager to re-schedule me but not before two weeks of my visit as she is busy. Thus, I asked the manager to provide me with a written statement that I do not need this procedure as I am a busy person too. Hence, the doctor changed her decision and dilated my eyes eventually. Personally, I had a bad and terrible experience with" America's Best Eye Care "and I don't trust them. I wouldn't recommend it ever!

My husband, my son and my self when to this store and the customer service was amazing. The Doctor was super sweet and good in her diagnosis's. Lisset was great helping us buying the right lenses and gave us a decent price, her customer service was amazing. Very nice and knowledgeable store

I enjoyed my visit@ your Longview location today from the moment I walked in the door I was greeted with warm inviting smiles from the receptionist. That made me feel welcome and not so nervous since it was my first time getting my eyes examined. Overall, everyone treated me well and I will definitely be back and I will also recommend my family and friend KEEP UP THE GOOD WORK!

I went for eye exam and glasses. I DID NOT LIKE THE DOCTOR! I felt like I was dealing with a car salesman. After getting my glasses, I could close one eye and see great and close the other eye and could not see anything but a blurr. They said wear them and you will get use to it. Long story shortened, after another eye test they said it was all good. I was told I could get a 30 day refund no questions ask. I told them I want to return them for a refund and they offered me 32 dollars back from a 98 dollar charge. They stated they had to charge for the eye exam. I told them that was unacceptable and was not told that when told a 30 day no question ask refund. I told them I would dispute it with my credit card company. She went across the store lobby and called her boss, but I could get everything she said. After said I would dispute the charge and leave a negative review. She came back to get desk and gave me a full refund. I DO NOT RECOMMEND THIS PLACE. REMEMBER TO USE A CREDIT CARD BECAUSE IF UIU OAY IN CASH, YOU HAVE NO PROTECTION TO GET UOUR MONEY BACK. I have a appointment with another private practice.

Amy and chelsea were fantastic with services tjey provided to me.love my new glasses in and out of americas best quickly and really affordable!

My wife had a bad experience with Lasik Plus, and needed glasses to get her through the next 5 weeks until the corrective lasik procedure could be scheduled. The plan was to get the frames, then go to a store that made lenses in about 1 hour because she was nauseated due to the poor vision. She found a set of frames that she liked at "America's Best" stores, but none were in stock at that location. After waiting in line at that place, I was told that another one about 10 miles away (Southlake, Tx) did have them and they would be waiting for us, so I went there. I was asked to have a seat. After about 10 minutes, I flagged down the person behind the counter. She took the glasses out of the drawer and put them at the back of the line behind a couple of other people that came in well after I did. I was told to go to the waiting room.
46 minutes later, I went back up front and communicated my disappointment at the Excessive Wait. Though they were not that busy, the excuse was being short staffed. She looked through the bin that held the folders that represented the few waiting people and their place in line, and said I was next in line. The store manager was the next person free for me to pay for the frames, so I sat down across the desk from her. She did not say a word, got up, and chose what appeared to be the folder behind mine in the bin, called the people from the waiting room, and had them sit at another table for her to wait on them, while leaving me sitting at the desk she had been working at.
Either the woman l spoke with lied about me being next, or the manager blatantly took someone else ahead of me. In any event, 52 minutes into waiting to for a 2 to 4 minute task to pay for some frames, I was D-O-N-E. Even when they are not excessively busy, clearly they have too many customers to take care of in an efficient way. This experience made it too late for me to get the frames elsewhere and get to the 1 hour lens making place in time for them to make the lenses, since it was already 4PM. My wife will be nauseated for at least another day as a result. I will never darken the doors of any so called "America's Best" stores again under any circumstances. If this is the "Best" they can do, I don't need the frustration and wasted time, or to deal with overtly rude people or those that lie on her behalf. I don't believe in rewarding what is among the sorriest excuses of customer service that I have had in a very, very long time, and I hope you won't either. I will be spreading the word on this experience for quite some time to come.

I visited the America's Best in Janaf Shopping center and was assisted by Christie McGente and Kaci Ott. They were both so extremely helpful and provided me with world class service. I am so appreciative and thankful for such considerate employees who truly cared about providing excellent and above board service. Kudos Ladies and thank you again.

I brought my son to the Katy location and one of the ladies helped us find the perfect pair of glasses. It was the first time in my life I received truly professional advice about glasses. The young lady spent quite a bit of time with us and explained how the proper pair has to fit to maximize the prescription effect and not cause headaches and other unpleasant side effects.

A year ago I went to "America's Best" to get 2 pairs of glasses for around $100. NOT!
While they do have a small selection of $79 glasses the prices of their frames are mostly around $149. Even though I found 2 pairs of frames I liked that were each $29.00 "closeouts" I was quoted a final cost of $589.00! I told them I wanted GLASS which they said they don't do. They tried to sell me their "top quality scratch resistant plastic" which is total crap since no Matt how much I've been charged in the past THEY ARE SCRATCHED within a couple months. I do wear bifocals so I understand there is an upcharge for that but I requested NO EXTRAS! The final cost was $450.
I will never go back to America's Best Rip Off again.