America's Best

Purchased transitional lenses, were not cheap. Within a month, they were so scratched and hazy that I could no longer see out of them, returned them, they decreased the tint of the darkness to a lighter shade, told me that was the problem, but within 3 months, same thing happened. I have worn classes for 50+ years and this is the first time ever that lenses scratched this way, they would do nothing for the second pair, I went to another place

So I ordered two sets of glasses in store. Now I went in there and wanted to get the 2 for 79. Well I picked two sets of glasses and both were marked for 79$ so I was like sweet let's get these. I opted for nothing else to be added. Well I didn't even pay attention to the total and swiped the card and walked out. By that time it was 6:45 so I'll just call in the morning and get it resolved. We'll I called and she said she told me multiple times that was going to be more because one of the 79$ was not under the deal. I said okay well let's get these glasses in and I want to return the one par to get the deal. Well out of spite she hit the refund button and said Well you have to reschedule a appointment. Remember they were booked out a month before i could get in and as I looked they weren't even taking appointments because it was over 30 days before I could get in. So I asked if I could just come in and look at the frames to buy them and she hung up. So long story short I ended up calling customer service, got right in, got the script for free, and went to Walmart.

I am still waiting for my second pair of glasses. I paid extra to have contacts in 2 days now it's been 7 days still no contacts. I called and they cannot tell me when I will receive them. The script for contacts was for a brand you can only get through them so I must go to another doctor for another exam so I can order contacts from another company. The customer service doesn't answer phones on the weekends. Do not use America's Best. Giving 1 star is to much.

I have a broken nose and it's very difficult to fit a frame perfectly. But this time I picked up a frame which fit perfectly, with transitions and bifocal, I finally found my perfect partner
People are polite and helpful. Still use face mask in store, smart. Been their customer for years.

Location in Blue Springs MO. Decided to try this place because I didn't have insurance. Exam was fine. Dr was professional and thorough. We did find out there are stipulations for a free exam. Advertisement is a bit misleading and the add ons add up. Nathan was my staff person and he was very helpful in explaining the pricing and in assisting in picking out the frames. I don't have the glasses yet so I can't speak to the final product. I will say, if I had insurance I would probably pay the same amount or a little less.

I went for glasses 6weeks ago. I ordered 2 pair, one bifocals and the others were dark glasses. I pick out two frames they went through cost which I agreed to. They did nothing with me to check where the bifocals should be. They called me 10 days later and said they were in. I went to pick them up and try on the dark glasses and they were fine. They asked me try on the others and I asked how do I do that, they were broken. They apologized and they would order a new pair. 11 days later I went to pick them up and they had sent another pair of dark glasses. That was on June 12. I called them today and they told me that they were still at the lab. I called their customer service and they said the same but they were done. They couldn't tell when they will be here because their lab is in Mexico. I spent a lot of money for glasses and they can't get them right. Can't wear the dark glasses because my vision has change. I leave for vacation tomorrow and thought I would have sunglasses to wear. Just crazy.

So I called to get an appointment and was sure to ask all the questions about the appointment based on a email I got from Americas best. First question was, is the eye exam free, they said yes with the purchase of a two for $79 glasses. So I'm now at the appointment where this that and the other is a different charge. End of my exam and I thought at the most I'd be paying $120, no no no it was $423 I didn't have any thing special done

My glasses came in way before the time they said they would. Very friendly Doctor and everyone for that matter. I highly recommend.

This place is notorious for being incredibly nasty. I didn't listen n paid the price for it. Beware

I purchased 2 pair of glasses from you what a big mistake. The lens are very cloudy doesn't matter how you clean them. They won't come clean 1st of all you gave me a piece of paper to clean the glasses. I've never purchased glasses and received a blue paper
From you, absolutely ridiculous. I spent $540 your technician said the lens were okay. What a waste of money and time coming to your store. I will NEVER recommend anyone to your establishment. Rating a zero

They are very very unprofessional and the managers do not know their job at all. Both of the 2 fat ones need to be fired ASAP!

BEST SERVICE EVER! Had my exam back in May. Found out I have Cataract in both eyes. Right eye worse than the left. So I go for surgery for right eye this Monday. Left eye not schedule for another 2 weeks. I called my Americas Best Office in Noblesville Indiana and spoke with Sherry about the situation. Dr Baker told me I could get a contact for my left eye if I wasn't getting surgery back to back. So she took the notes down, said she'd talk to Dr as soon as he was done with a patient. I want you all to know that Sherry did what she said she'd do. She even OVERNIGHTED it to me to make sure I had it for Monday. (Today is Saturday). Sherry thank you so much for everything. A thank you really isn't enough for what you did for me. This office has wonderful staff and such a friendly Doctor. We drive an hour to go there and it's so worth it. You won't be disappointed, I promise. Kim Moffitt

Popped in to America's Best (AB) on University Pkwy to see if they could repair glasses that I could not repair. The staff was courteous and helpful, my glasses were repaired and within minutes I was on my way. Another reason why I've been a purchasing eyeglasses from AB for years.

I order my glasses on 02/15/2023,they call me on 03/09/2023 to pick up my glasses [ surprise] wrong prescription,the second pear of glasses [ surprise #2] wrong prescription again,[ i say, i want my many back [surprise # 3] sorry you only have 30 days to get your many back [ if you order your glasses in americas supposed to be the best call then every day because they wont call you,note there glasses are chanese over the counter quality,like walmart over the counter.

Nydrea was informative and very kind. I had a quick and pleasant exam and visit. The manager CiCi was very helpful in directing me in how to go about the process. Professional staff and once again very friendly. Ask for Nydrea! 5 Stars hands down.

Monika singh was a great doctor was very good appointment and was taken right away would recommend highly santos and carol charon

Very good company to go to for eye glasses.

They are fast, friendly and efficient.

Even when they are busy and I go in to have my glasses adjusted, I never have to wait. I am in and out within minutes.

I also purchased the optional insurance coverage for $25 in the event of damage. Sure enough….I did have to use it.

I got new replacement glasses in under 1 week.